Mallikarjun Rao Rebba

Email: mallikarjunrao4y@gmail.com
Phone: 9676305789

OBJECTIVE
To work in a challenging and responsible position, where my professional and background skills can be
utilized for the growth of the organization and update myself with the latest technologies, so as to
establish myself in future
PERSONAL SUMMARY

A highly competent and enthusiastic support specialist with experience of providing advice &
practical assistance to users and 1st line support team .Highly focused with comprehensive
understanding of dealing with calls in depth process knowledge. Boasting a consistent & proven
track record of successfully employing best business practices that improve efficiency, reduce
operating costs whilst increasing performance.
EXPERIENCE

Working in Bundl Technologies Pvt Ltd, Hyderabad from May 2015 to Till Date.
Worked in Chatpro Private Limited, Hyderabad from October 2014 to March 2015.
Worked in Magus Customer Dialog Private Limited. India from Aug 2009 to July 2011.
Educational Qualification
B.Com From Dr. B.R. AMBEDKAR OPEN UNIVERSITY, Hyderabad.
COMPUTER SKILLS
Operating Systems: Windows 7, Windows 2000, Windows 98, Windows XP.
Software Skills: M.S.Office (Word, Excel and PowerPoint).
EXPERIENCE SUMMARY
Experience 1
From Aug 2009 to July 2011 Worked in Magus Customer Dialog Private Limited, Hyderabad.
JOB: - Customer Care Executive / Floor Support
Nature of Duties:
Worked as a CCE (Customer Care Executive).
Worked as a Floor Support under 25 Executives.
Responsibilities as a CCE:
Out bound calls to customers providing the useful information about his Vodafone postpaid
Connection.
Retaining Customers to continue with Vodafone network.

Providing resolutions on calls.

Responsibilities as a Floor Support:

Involved in handling scalation Calls transferred by Executives.

Contacting Vodafone Clients for any customer Queries.
Providing refresher trainings to the executives whenever it is needed.

Achievements:

Received 2 Race Certificates for performing Good Quality & High Productivity.

Experience 2
October 2014 March 2015 worked in Chatpro Private Limited, Hyderabad.
JOB: - Senior Executive / Floor Support.
Nature of Duties:

Worked as a process specialist in a team of 15 Executives for US & UK Process.

Responsibilities as a Floor Support:

Involved in call monitoring, coaching and feedback, responsibility for delivery of the defined
customer experience in every call.
Worked closely with team members to solve customer problems.
Motivate and encourage team members through positive communication and feedback.
Suggested ideas to improve process which resulted in product improvement by the management.
Handled Escalation Calls transferred by Executives.
First point of contact for any customer related Queries.
As a senior executive conducted refresher trainings as per the instructions by the management.

Experience 3
From May 2015 to Till Date Working in Bundl Technologies Pvt Ltd, Hyderabad .
JOB: - Customer Support / Operation Executive
Nature of Duties:

Worked as Customer Support .

Responsibilities as a Customer Support:

Providing information to customers regarding products and support through Online Chat, E-mail
and Phone.
Identifying improvement areas & implementing measures to maximize customer satisfaction

levels.

Working on the escalated issues such as payment related, order not delivered, replacement and
refund against defective or damaged product, payment adjustment, wrong product delivered etc.
Coordinating with Restaurants and Delivery Executives for dispatches of orders in time.

Nature of Duties:

Working as Operations Executive.

Responsibilities as a Operations Executive:

Order Processing and fulfillment, interacting with the Restaurant and Delivery Executive for
timely deliveries.
Receiving orders through Online.
Updating the orders status online.
Updating the orders to back-end Technical team regarding products and prices.
Handling Order Queries related to Expedite, Order Status and Change/cancellation

Declaration:
I hereby declare that the above information and particulars are true to the best of my knowledge. I request
you to be kind enough to give an opportunity to serve in your esteemed organization for which act of
kindness I shall be very thankful to you.
( Mallikarjun Rao Rebba)