Design Document for

Front Line Operational Leadership Training

By Miranda Gall
Purpose of the
Course

Audience
Description

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Enhance the leadership skills of the Wisconsin Distribution

Center leadership team by providing tools and resources to
effectively manage sensitive situations. Examples of
situations include: investigations, coaching and disciplinary
conversations, proper documentation and reasonable
suspicion.
The target audience for this training is our Front Line
Leadership team for our Warehouse Operations. This
includes our Team Leaders, Supervisors, and a Warehouse
Manager. The total number of participants in this training
will be 7 associates.

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Major Course
Objectives
(Terminal) and
Course Enabling
Objectives

1.0 Terminal Objective 1: Drive accountability and desired

behaviors of associates through coaching and disciplinary
conversations.
1.1 EO1: Define the terms coaching and discipline and
recite importance of each
1.2 EO2: Provide examples of situations that require
coaching and situations that require discipline
1.3 EO3: Demonstrate use of the InsideOut Coaching
Model
1.4 EO4: Demonstrate a successful coaching and
disciplinary conversation
2.0 Terminal Objective 2: Determine if the situation
presented should require coaching and counseling, or be
escalated to HR.
2.1 EO1: Recite the importance of investigations
2.2 EO2: Ask the five basic interview questions
outlined on the Investigation Quick Reference Guide
2.3 EO3: Report the facts and determine if the
situation requires coaching and counseling or if it
should be escalated to HR.
3.0 Terminal Objective 3: Follow the Drug Testing Protocol
Procedures to achieve zero mishandled reasonable suspicion
cases per year.
3.1 EO1: Recall the importance of a drug and alcohol
free workplace
3.2 EO2: Recite the Drug Testing Protocol Procedure
3.3 EO3: Complete the Intoxication and Substance
Abuse Checklist
3.4 EO4: Define a potential crisis situation and recite
who to contact
3.5 EO5: Demonstrate a constructive confrontation
conversation
4.0 Terminal Objective 4: Document behavioral issues,
repeated violations, and clear policy violations.
4.1 EO1: Accurately recall details of situation
4.2 EO2: Independently determine severity of event

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RLO Enabling
Objective

Identify and Apply the Eight Steps of the Drug Testing

Protocol Procedure

Learning
Assessment for
Course

There will be a formal assessment at the end of the course

testing the learners on key concepts gained throughout the
modules.

Learning
Assessment for
RLO

The first type of learning assessment activity will require the

learners to identify the missing step of Drug Testing Protocol
Procedure. This assessment will ensure the learner knows
each step of the Drug Testing Procedure.
The second assessment type will be scenario based. The
learner will receive a scenario and will need to make
decisions in multiple choice exercises based on the Drug
Testing Protocol Procedure. This assessment will ensure the
learner can apply the 8 step process when faced with reallife situations.

Instructional
Delivery method
for Course
(overall)

Because of the nature of the Front Line Leaders jobs, Face to

Face training with case study exercises will be most
effective. Holding classroom training will allow the
participants to focus on the material and limit the
distractions that a manufacturing environment typically
entails. Additionally, case study exercises will allow the
participants to practice applying the learnings to real life
situations so the transfer of knowledge back to the job can
be smooth.

Instructional
Tutorial: Learners will process the new information about the
Strategy for RLO Drug Testing Protocol Procedure and will practice applying
the concepts in different assessment situations.

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Media

Throughout the RLO I will be including images to enhance

the learning. The images will not be Clipart type images, but
realistic ones that add to the content. I will also be including
a flowchart type image to outline the 8 steps of the drug
testing protocol where the user can hoverover each image
and will learn more about the step.

508
Accommodation
s

For the color theme of my RLO, I will be using black and

white to accommodate users who may be color blind.
Additionally, the color of my background and text will be
contrasting so it is easy to read. Throughout the RLO, I will
be providing the option for the words to be read, in addition
to being displayed in text on the screen. Any images will
include alternative text to accommodate those who may be
blind or may have turned off the images.

Course
Structure
Description

The course will cover one topic in an approximate 30 minute

period. The primary topic will be Drug Testing Protocol
Procedure, which will be covered in one unit. However, the
course will be chunked into different sections to allow the
learner to gain the knowledge and then practice putting it to
use. The sections will be labeled: Introduction, Objective,
Learn, Apply, Practice and Assess.

Seat Time of
Course

16 hours

Seat Time of
RLO

10-15 minutes

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RLO Outline

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1. Introduction
2. Objective
3. Learn: Presentation of information/skill
a. What is the drug testing protocol procedure?
b. What is your responsibility as a Front Line
Leader?
c. What are the 8 steps of the drug testing
protocol procedure?
d. Other information about the drug testing
protocol procedure.
4. Practice: Opportunity for the learner to practice
a. Practice numbering the drug testing protocol
procedure
b. Practice putting the procedure to use by
making decisions based on a scenario at hand.
5. Assess: Assessment of learning
a. Identify the missing phase of the drug testing
protocol procedure.
b. Based on the situation given, determine the
next step to take based on the drug testing
protocol procedure
6. Summary
a. Summarize key learnings from course
7. Course Closing

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RLO Flowchart

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See Appendix A Flowchart (page 10)

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Screens/Pages & There will be approximately 13 screens in my RLO. Images

Layout in RLO
of the layouts are below:

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Knowledge
Checks or Other
Assessments or
Practices for
RLO

____Dichotomous (T/F, Y/N, etc.)

3

Multiple Choice

____Multiple Select
____ Drag and Drop
____Custom describe; if appropriate, supply flowchart in
an Appendix and reference it here.
2

Rollovers/click
events

Other Hoverover exercise & numbering exercise

[Mod 4 estimated number of individual rollover or click

event items/objects, outside of navigation elements]
1

Rollovers

____Click Events
RLO Navigation

The core units with corresponding buttons will be:

Introduction, Objective, Learn, Practice, Assess, Summary
and Closing. I will also be having Next and Previous
buttons on each screen so the user can move back and forth
as well. There will be a logical, recommended path that they
will naturally follow in order to learn the information before
applying and testing their knowledge.

Development
Tools for RLO

PowerPoint for Storyboarding

Ownership

The Supply Chain Training Specialist will develop the initial

course; however, the Company Learning Academy will
maintain the course. The course is being developed for XYZ
Company.

Development
Time of entire
course and RLO

Development Time of Entire Course: 688 hours

Development Time of RLO: 40 hours

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Udutu for the RLO creation tool

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Support
requirements
for RLO and
course

Partnership with Labor Relations department to ensure they

are aligned with the content, since they are the Subject
Matter Experts.

Project
Sign-off
[optional]

Please sign below indicating agreement with the proposed

course plan and approving start-up of the storyboard and
development phases.

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Money to purchase technology to create course & people

resources to develop the content of the RLO and also the
entire course.

Instructional Designer

Date

Project Manager/Sponsor

Date

6/24/2016