GILBERT C.

FIGUEROA
5100 USAA BLVD. APT. 314
SAN ANTONIO, TEXAS 78240
(210) 629-2607 or (210)888-4149

OBJECTIVE: CUSTOMER SERVICE

Highlights of Qualifications
• Over 8 years professional sales/customer service experience.
• Personable and persuasive in communicating creatively with thousands of
customers from all cultures and economic levels.
• Proven skills in persevering to solve customers’ problems and situations.
• Self-motivated and confident in making independent decisions and accept
responsibilities.
• Very well organized, able to meet goals/deadlines and have a team player
attitude.

Relevant Experience
Sales
• As an Auto Sales Consultant/Customer Relations and Finance Manager,
consistently provided the customer the benefits of finance/insurance and
aftermarket options and sold new & pre-owned vehicles.
• At WEST Corporation, sold over 20 products from infomercials as a
Direct Sales Agent.

Organization & Customer Service

* At CVS-CAREMARK, handled inbound calls from members all over US
to assist/place orders for mail order prescriptions. Handled members
complaints while consistently demonstrating behaviors that contribute to
company success. Worked with retail pharmacies all over US to
effectively assist members medications were processed correctly under
their plan. Assisted with billing inquiries/payments.
* At AMEX, called businesses to provide information on business credit
cards.
* At AT&T, provided customers on billing questions and offered services
available to them.
* At pocket communications served as a bilingual cust serv rep to
support retail reps., dealer support and did porting. Also acted as a lead on
several occasions. Received over 100 + calls daily.
• Resolved wide range of customer problems, applying diplomacy and
assertiveness.

Employment History

07/08-12-09 Cust Care Rep CVS-CAREMARK

01/08-04/08 Sales Associate (AMEX) West Business Services
07/07-12/07 Marketing Rep (AT&T) West Corporation
10/06-06/07 Cust Serv Rep (Bilingual) Pocket Communications
07/05-09/06 Cust Serv Rep West Corporation
10/02-03/05 Sales Consultant/Cust.Relations/F&I Mgr. Dodge Superstore
10/01-10/02 Sales Consultant Boerne Superstore