ORGANISATIONAL

BEHAVIOUR
A PRESENTATION ON
COMMUNICATION

By Ammar Juzar.
 MEANING AND DEFINITION OF
COMMUNICATION
 Communication: It involves atleast
two people- one to transmit the
message and another to receive that
message. Traditionally the focus was
on the sender and his communication
skills for effective communication. Of
late, the role of the reciever and the
art of listening are being underlined as
requisites for making communication
effective.
 SIGNIFICANCE OF
COMMUNICATION IN AN
ORGANISATION
 Effective communication is important
is important for managers in an
organization to perform the basic
function of planning, organizing,
leading and controlling . Information
must be communicated to the
managers so that they can carry out
the plans which are etched by the
organization.
 INTER-PERSONAL
COMMUNICATION
 Inter-personal communication
comprises of:
 The sender
Encoding
The message
The Channel
Decoding
The Receiver
Feedback
 TYPES OF INTERPERSONAL
COMMUNICATION
Verbal (spoken Word)

Written Communication
(letters,memos)

Non Verbal (body language)
 FACTORS INFLUENCING
ORGANISTIONAL
COMMUNICATION


Four factors effect communication they



are:


Formal channel of communication

Authority Structure
Job Specialization
Information Ownership
 COMMUNICATION FLOW IN AN
ORGANISATION

Downward Flow
Upward Flow
Lateral Flow
Diagonal Flow
External Flow

 INFORMAL COMMUNICATION
There is an informal form of


communication called grapevine

communication. It exists outside
formal communication channels in
organizations and is carried out either
in face to face interaction or over the
phone. It can be task related or social
related.
 TYPES OF GRAPEVINE
SYSTEMS

CHAIN SYSTEM

CLUSTER SYSTEM

GOSSIP SYSTEM
 CONCLUSION
We can understand from the above


slides that communication is of utmost

importance not only an organization
but also in a common man’s life.
Without communication no work can
be done .