Lisa Coll

3101 Springland Avenue, Apartment 43

Michigan City, Indiana 46360
(219) 221-2190

Objective
Desire a position that will utilize previous skills and experiences while providing the opportunity to learn new ones

Strengths
• Diligent and consistent with a strong work ethic and positive attitude
• Reliable employee dedicated to a job well done
• Able to work well independently or as a member of a team with minimal supervision
• Understands the importance of quality customer service as it applies to customer satisfaction
• Excellent communication skills; able to relate easily to customers, co-workers, and supervisors

Relevant Skills and Abilities

• Answer customer questions and concerns in a professional and courteous manner
• Stock merchandise in appropriate location in store as needed
• Ability to organizing merchandise, and general cleaning duties
• Maintain a clean working environment free from dirt and clutter
• Assure that products met company specifications
• Able to do inventory control on products not up to specifications, resulting in decreased perishables
• Prepare food orders to customer specifications while following all safe food handling procedures
• Completed line work successfully in a timely manner as an excellent team member
• Supervision and Management; scheduled employees 2 weeks at a time, supervised 4-6 floor employees,
responsible for initial interview before hire, over saw day to day management of the store, trained new
employees
• Responsible party for key holder for opening and closing the store
• Other duties as assigned such as; inventory and quality control of product, processing and receiving
shipments
• Responsible for securities; mid-day and night drops of bank rolls
• Excellent documentation skills; able to document employee problems, customer complaints, and every day
business relations

Employment Experience
2010 Assistant Store Manager
Lids Inc, Michigan City, Indiana
2009-2010 Sales Associate/Assistant Manager
Skechers, Michigan City, Indiana
2008 Customs – Line Worker
Willstaff, LaPorte, Indiana
2007 Sales Representative
Vector, Michigan City, Indiana
2006 Crew Member
Burger King, LaPorte, Indiana
2004 Crew Member
McDonalds, LaPorte, Indiana

Education
2008 Goodwill/IMPACT Customer Service Training,
Michigan City, Indiana
2007 High School Diploma, LaPorte High School, LaPorte, Indiana
2006 Classic College of Beauty, LaPorte, Indiana
References available upon request