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Customer expectations may be unjustified. Infeasible. Or unproductive to meet. The authors identify three broad approaches to the shaping of customer expectations. These include human resource management, framing, and compliance.
Customer expectations may be unjustified. Infeasible. Or unproductive to meet. The authors identify three broad approaches to the shaping of customer expectations. These include human resource management, framing, and compliance.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
Customer expectations may be unjustified. Infeasible. Or unproductive to meet. The authors identify three broad approaches to the shaping of customer expectations. These include human resource management, framing, and compliance.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd