Teles - Gate Manager 14.0

TELES.
GATE Manager
Software version 14.0

TELES AG
Communication Systems Division
Ernst-Reuter-Platz 8
10587 Berlin, Germany
Phone: +49 30 399 28-00
Fax: +49 30 399 28-01
E-mail: sales@teles.com
http://www.teles.com/tcs/
Software version: 14.0. Revised: 2008.

© Copyright June 2008 TELES AG Informationstechnologien. All rights reserved. TELES®, IntraSTAR®, iGATE®, and iSWITCH® are registered trademarks of TELES AG
Informationstechnologien. All other trademarks used are the property of their respective owners.
All text and figures in this publication have been compiled with great attention to detail. Nonetheless, inaccuracies and typographical errors cannot be entirely avoided.
TELES AG Informationstechnologien provides this document ‘as is’ without warranty of any kind, expressed or implied. TELES AG Informationstechnologien reserves the
right to make changes in product design or specifications without notice.
table of contents
Chapter 1 – About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3 Safety Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2 – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 3 – Installing GATE Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.3 Starting GATE Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 4 – Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

4.1 Setting up the GATE Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.2 Setting Up Network Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.2.1 Setting Up Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.2.2 Setting Up Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.3 Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.4 Display Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 5 – Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

5.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
5.2 Version Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5.3 Connection Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5.4 Statistical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5.4.1 Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5.4.2 VoIP Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.5 Port Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5.6 Directory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5.7 Activating a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.8 Carrying Out a Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 6 – Command Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
1
CHAPTER 1
ORGANIZATION
1 ABOUT THIS MANUAL

TELES develops its products with one eye on solid functionality and practical implementation, and the other planted
firmly on flexibility and user friendliness. That's why every access gateway TELES delivers comes with the GATE
Manager remote administration software.
The GATE Manager is a user-friendly, Windows-based, hands-on remote-administration application that runs on
any current Windows system. Install the GATE Manager on a laptop and remain in the know and on the go.
Whether your network consists of 100 TELES end-customer access gateways of different types, TELES infrastructure
network elements running a variety of software versions, or of a single device serving a one-room office, the GATE
Manager makes sure you can access and edit your network configuration anytime, anywhere. All you need to do
is connect to the system via IP or ISDN.
The GATE Manager helps you expand your network without having to withstand unnecessary growing pains. You
can create, edit and add network elements effortlessly. With the TELES.GATE Manager, you can upload configura-
tions online for new access gateways, delete old ones from the network, or fine-tune existing configurations.
At TELES, we understand that you want to know what your network is doing at all times. At the click of a mouse
you can retrieve detailed, up-to-the-minute information and statistics on each access gateway in your network, and
on all of the traffic running through it. That way you can determine potential trouble spots preemptively and opti-
mize the flow of traffic in your network.
In the unlikely event that a access gateway experiences a problem, the GATE Manager includes a trace option for
pin-pointing the trouble. You can also use an external trace tool to display and break down the trace data. Of
course, you will never have to travel to a network element to restart it. With the GATE Manager's remote restart
function, the system's power button comes to you.
While you are watching your network elements, you can also use GATE Manager to keep an eye on the revenue
your network produces. Use your GATE Manager to retrieve CDRs, including status and statistical values, from all
network elements.
1.1 ORGANIZATION
This manual is organized into the following chapters.

Chapter 1, “About this Manual” > introduces the GATE Manager Systems Manual and how it is set up.
Chapter 2, “Overview” > briefly describes the GATE Manager and its implementation.
Chapter 3, “Installing GATE Manager” > describes how to install your GATE Manager quickly and easily.
Chapter 4.3, “Menu Bar” > contains a step-by-step description of how to set up your GATE Manager.
Chapter 5, “Remote Maintenance” > describes how you can best utilize the GATE Manager for remote ad-
ministration of your network elements.
Chapter 6, “Command Menu Overview” > describes additional GATE Manager features at a glance.
iGATE 14.0. Revised: 2008.
2
CHAPTER 1
CONVENTIONS
1.2 CONVENTIONS
This document uses the following typographic conventions:

Bold – items from the GUI menu.
Halfbold – items from the GUI and the menu.
Code – file names, variables and constants in configuration files or commands in body text.
"Conventions" on page 3 > – cross-references can be accessed in the PDF files by a single mouse click.
Configuration data or extracts are written in single-column tables with a gray background.
1.3 SAFETY SYMBOLS
The following symbols are used to indicate important information and to describe levels of possible danger.
i
Note
Useful information with no safety implications.
Attention
! Information that must be adhered to as it is necessary to ensure that the system func-
tions correctly and to avoid material damage.
3
CHAPTER 2
2 OVERVIEW
The GATE Manager administration and maintenance soft-
ware is used to control the functions of up to 100 TELES ac- GATE Manager
cess gateways (network elements).
The following network elements are supported:
iGATE
Network
VoIPBOX PRI
VoIPBOX BRI
VoIPBOX DSL
VoIPBOX FX
VoIPBOX GSM/CDMA 4 FX
VoIPGATE
VoIPBOX GSM 4
VoIPBOX FXS 4-16
VoIPBOX FXO 4-16
VoIPBOX LCR 2-8
Administration of Network Elements

Create and edit network elements
Automatically complete information relating to network elements via remote maintenance connections
Database export option
Remote Maintenance and Monitoring of Network Elements

Display of system information and network element status
Retrieval and display of configuration files
Network element restart
Trace option for checking functions and fault diagnosis. Option to use an external tool, e.g. to display and
break down trace data
Update the system software (firmware) and configuration tables
Retrieval of CDRs (Call Detail Records)
Display of the current connection (status)
Statistical displays for network elements and interfaces
Display of the status of the interfaces.
Network-element access via IP, ISDN or UMTS/CDMA.
4
CHAPTER 3
SYSTEM REQUIREMENTS
3 I N S T A L L I N G G AT E M A N A G E R
3.1 SYSTEM REQUIREMENTS
PC with Windows 2000, Windows XP, or Windows Vista.

Minimum 256 Mbyte RAM.
100 Mbyte free memory on the hard disk.
A network card (Ethernet) and/or a TELES or HST ISDN board with CAPI 2.0 interface.
3.2 INSTALLATION
Figure 3.1 Installing the GATE Manager from the CD
Before installing a new GATE Manager, make sure you uninstall any existing versions of the GATE Manager first.
You can install the GATE Manager quickly and easily from the CD included with your TELES access gateway. Move
the mouse to the GATE Manager button and click Install. A dialog will appear asking you if you want to install
Visual C++ Runtime Libraries. Click Install.
The installation procedure will now start automatically.
i
If you prefer to install the GATE Manager manually without using the autorun func-
tion on the CD, open the Setup.exe file in the GATEMANAGER folder.
If you want to change the installation directory, select a new directory by pressing Browse. Continue by clicking
Next until the installation procedure is finished. Click Close. The program will now be installed and a shortcut will
appear on the desktop.
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CHAPTER 3
STARTING GATE MANAGER
3 . 3 S T A R T I N G G AT E M A N A G E R
You can start GATE Manager with a double-click of the shortcut on your Windows desktop.
Figure 3.2 Main Window with connected system
After starting the program, you can configure the basic settings to suit your system environment. The procedure is
described on the following pages.
Terminate the program with File / Exit.
Version and system information can be obtained via Info.
6
CHAPTER 4
SETTING UP THE GATE MANAGER
4 BASIC SETTINGS
This chapter contains information on everything you need to set up your GATE Manager.
4 . 1 S E T T I N G U P T H E G AT E M A N A G E R
To get started, you will want to set the general options for displaying and retrieving information using the GATE
Manager
Click Options in the main menu to open the basic settings menu.
Figure 4.1 Options
If your ISDN board is connected to a PBX, enter the number required to get an outside line in the PBX escape box.
Activate the Use direct outward dialing check box so that the outside line is used.
In the Own number text box, enter the phone number that you want transmitted to the network element as the
calling number during remote maintenance connections. The phone number must correspond with the Remote-
Origination parameter of the network element.
In the Unit price text box, you can specify the charges as a charge per unit.
In the System data path group box, you configure the directory in which the data pertaining to the network el-
ements are stored. These data are network compatible, i.e. they can also be accessed from other GATE Manager
installations. You can use the button to open the file dialog box so you can conveniently select an editor.
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CHAPTER 4
SETTING UP THE GATE MANAGER
If the Edit system option is activated in the Double Click Mode group box, the system editor will open when
you double-click the system name (see Chapter 4.2). If Connect is activated, a double-click will establish a con-
nection to the respective network element.
In the Editor group box, you select the text editor you want to use to edit and display configuration files and log
files.
In the External Tool dialog box, you can enter an external tool, for example, a program for converting trace files.
Files retrieved from the network element are then opened directly by the configured external tool. The external tool
can be started via File / Start External Tool.
Using the *.sys syntax, you can add filters in the Additional directory filters box. If you enter more than one
filter, separate them with a semi-colon.
If Confirm whether to overwrite an already existing file in the File Transfer group box is active, you will
be queried every time you save a file that already exists. Files stored locally can be edited by starting the editor via
File / Edit (local). Activate Always use last sent path to transfer files to the same path. If Ask for path and
before receiving files is activated, an appropriate query will be displayed every time you transfer a file. If you
activate Parse protocol.log for last errors if alarm flag is set, a list of errors will appear when you connect
to the system.
The Statistics group box allows you to choose ASR and average call duration options. If you check Highlight
ASR1 values below (%) and enter a percentage number, ASR1 (A or B subscriber) statistics that fall below the
value entered will be highlighted in yellow. When you check Highlight ASR2 (A-Sub) values below and enter
a percentage in the box to the right, all ASR2 (A subscriber) values that fall below this percentage will be highlight-
ed in yellow. If you check Highlight ASR values above (%) and enter a percentage, all ASR values above the
percentage entered will be highlighted in green. Check Highlight avg. duration values below and enter an
amount of time in seconds to have average duration values that fall below this level highlighted in yellow. Check
Highlight avg. duration values above and enter an amount of time in seconds to have average duration values
above this level highlighted in green.
In the Online Trace group box, you can enter the maximum number of entries that should be displayed. If you
activate Open online trace in a modal window, a separate window will be used to display online traces.
The Automatic functions and other options and group box lists other options available. Check the options
that apply to your needs. If you check Suppress Ping, it will not be possible to ping the network elements. Check-
ing Disable automatic disconnect if idle (Box) will prevent the connection to the network element to discon-
nect if it is idle. Reconnect after reboot will lead to an automatic reconnect after the booting of a network
element. The Display refresh after (sec.) option ensures that TELES.WinRemotePro updates its statistical dis-
play at the specified interval. Activate Show all links in connection list to display details of both sides of the
connection. Reset CDRs after receive is for older systems not described in this manual. Do not activate the De-
bug trace checkbox without conferring with TELES service beforehand.
In the Representation group box, you can activate colors and sounds.
If the Multiple directories list checkbox is active, the files with the endings set in the Filters dialogue boxes
will appear in separate windows plus one window for all remaining files in the Directory window. Please bear in
mind that this option can cause delays if the IP connection is poor.
8
CHAPTER 4
SETTING UP NETWORK ELEMENTS
4.2 SETTING UP NETWORK ELEMENTS
Use the Edit menu or the context menu to set up and edit new network elements and groups.
4.2.1 SETTING UP GROUPS
To keep your network elements organized, you may want to divide them up into groups, for example according to
location or system type. The groups are then listed in the Groups view on the left side of the main menu. When
you mark one group, only the network elements in that group will be displayed in the systems window on the right.
If you mark the default group All, all of the network elements will be displayed.
Use the Edit or context menu to select one of the following:
New Group
Opens a dialog that allows you to create a new group of system elements. If this option is inactive, click once
in the Group view on the left and then try again.
Edit Group
Opens a dialog that allows you to change the name of or comment for an existing group of system elements.
If this option is inactive, click once in the Group view on the left and then try again.
Delete Group
Click here to delete an existing group of network elements. If this option is inactive, click once in the Group
view on the left and then try again.
4.2.2 SETTING UP SYSTEMS
You can set up or edit the information for network elements in a selected group by clicking the systems window
on the right and then selecting one of the following from the Edit or context menu:
New System
Opens a dialog (described below) that allows you to set up a network element. If this option is inactive, click
once in the system view on the right and then try again. detailed description of how to set up and edit network
elements, see Chapter 4.2.
Edit System
Opens a dialog (described below) that allows you to edit the information for the marked network element. For
a detailed description of how to set up and edit network elements, see Chapter 4.2.
Delete System
Click here to delete the marked element.
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CHAPTER 4
The System Editor

System name contains the symbolic name of the network ele-
ment. The network element appears in the table under this name.
As far as the structure of the saved data is concerned, a subdirec-
tory is created in the group’s directory for each network element.
The subdirectory bears the same name as its network element.
Remote number contains the IP address or phone number used
for remote maintenance of the network element and looks like
this:
IP:<ip addr> or IP:<host.domain>
Example: IP:192.168.1.1
Figure 4.2 Edit System
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Port 4445 is used for GATE Manager access via TCP. Bear in mind that security mea-
sures are necessary for connections to remote systems outside of the LAN. If you have
assigned a different port in the remote system, use the following format in remote
number:
IP:192.168.1.1:1111
This coresponds with the parameter MoipPort=1111
The remote number corresponds to the mapping configuration for the RemoteCode parameter. You can enter a
"minus" (-) sign after the area code and then the phone number (e.g. 030-39920), but it is not required.
Check Use FTP to transfer files to transfer files via FTP. Enter an FTP User and FTP Password in the appro-
priate boxes.
Enter the SIP Port to which SIP Invite messages are to be sent. Enter the callback listen port in the CB Listen Port
box.
The other text boxes are automatically filled in by GATE Manager when making the first connection to the network
element.
Use Edit / Edit System to change the settings for a network element and Edit / Delete System to delete a
network element.
You can export the data relating to the network elements to a text file or Excel spreadsheet using File / Export
Group Data to...
You can import the data relating to the network elements from a text file or Excel spreadsheet using File / Im-
port...
10
CHAPTER 4
Special ISDN Remote Access Scenarios

The following options apply for remote connections with different service indicators.
In some countries it is necessary to use a service indicator other than DATA to establish a remote connection. It
may occur that the service indicator changes or that calls with DATA are not connected.
In the following examples, 777 and BBB are used for the call number and remote code, respectively:
Enter the following configuration in the pabx.cfg:
RemoteCode=BBB
Example 1 The following entry ensures that the system will connect all data calls to the number 777 to the
remote interface:
MapAll777=BBB DATA
No changes are required in the GATE Manager’s configuration.
Example 2 The following entry ensures that only voice calls to 777 are mapped to the remote interface:
MapAll777=*0700*BBB VOICE
The following entry appears in the GATE Manager’s remote number:
t<number> (a t in front of the remote number)
Example 3 The following entry ensures that only teletext calls to 777 are mapped to the remote interface::
MapAll777=*0700*BBB
The following entry appears in the GATE Manager’s remote number file:
*<number> (a * in front of the remote number)
The variations in Example 2 and Example 3 present solutions to establish a connection. If you send voice calls as
remote calls, the carrier may compress the data, which can cause a bad connection.
Another option is to restrict the OAD when a system has only one telephone number:
Restrict9<yournumber>=bla
MapAllbla=*0700*BBB
or all the other variations in the examples above.
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CHAPTER 4
MENU BAR
4.3 MENU BAR
The menu bar contains the following selection options and commands:
Table 4.1 The Menu Bar
Option Description
File Use the File menu to perform the following functions:
Edit (local)
Opens a browser listing the files for the marked system. From here you can open and edit
files.
Explore Datapath
Opens an Explorer to the marked system. From here you can open and edit files.
Start External Tool
Click here to open an application entered in the External tool dialog box of the Op-
tions dialog (see Chapter 4.1 on page 7).
Export System Data to...
Opens a dialog that enables you to save all of the system data to another location.
Import...
Opens a dialog that enables you to retrieve system data from another location.
Exit
Click here to exit the GATE Manager.
Edit Use the Edit menu to set up and edit network elements and groups. For a detailed descrip-
tion, see Chapter 4.2.
View Use the View menu to activate and deactivate the display settings. For a detailed descrip-
tion, see Chapter 4.4.
Commands You can perform remote maintenance using the options listed in the Command menu. For
a detailed despcription, see Chapter 6.
Options Click Options to to set up the GATE Manager. For a detailed description, see Chapter 4.1.
Connect Click here to set up a connection to the marked network element.
Disconnect Click here to close an existing connection to the marked network element.
Info Click here to open a window containing version information on the GATE Manager.
4.4 DISPLAY SETTINGS
You can activate and deactivate the toolbar and status bar in the View menu.
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CHAPTER 4
DISPLAY SETTINGS
You can adjust the order and width of table columns using the mouse (simply click the column header or click the
vertical column separator and drag to reposition). If you click the column header, the rows will be sorted according
to the contents in that column. You can use the scroll bar to adjust the displayed section of the table.
The Toolbar
The toolbar lets you quickly access the most important functions.
Table 4.2 Toolbar Elements
Symbol Name Description

New System Adds a new network element to the table.
Edit System Opens the Edit System dialog box for the selected network element.
Delete System Deletes the selected network element from the table.
Online trace Starts an online trace
Start offline trace Starts an offline trace
Stop online trace Stops an offline trace
Read online trace Saves and displays an online trace
About Displays version information.
Disconnect Disconnect Disconnects from the network element.

Connect Connect Connects to the selected network element.
The Status Bar

The status bar displays information on the currently selected network element:
The Connection Bar

Click Connect to establish a connection with the respective network element. A prerequisite is that you have al-
ready entered network elements. The connection bar will now display information on the connected network ele-
ment.
13
CHAPTER 5
GENERAL INFORMATION
5 REMOTE MAINTENANCE
Highlight a network element and make a connection using the window’s Connect button, or double-click the el-
ement.
If you have entered a password in the Edit System menu, enter a password in the dialog box that then appears.
If no password is needed, simply click Ok.
After the connection is established, the table displays information on the network element. The left-hand System
column contains the remote maintenance information branches. You can switch between the various items of in-
formation with the click of a mouse button.
General - overview of the system information
Versions - information on drivers and tables
Connections - connections to the network element
Statistics - statistical displays relating to the individual ports
Port Status - status of the ports
Directory - the network element’s files
Online Trace - starts an online trace
5.1 GENERAL INFORMATION
General information on the network element (system) is displayed.
Table 5.1 General Inforation for the Remote Systems
Information Description
System type Type of system.
System name The value assigned using the PABXName parameter as it appears in the pabx.cfg. The
default value is the system’s serial number.
Software version Software version running on the system.
Licenses Licensed functions on the system.
Serial number The system’s serial number.
Active since Date and time of the last reset or restart of the network element.
Current system Used working memory of the network element in bytes.
memory use
Maximum system Maximum used amount of system memory since the last restart (in bytes).
memory use
Hard disk space Free hard disk space in bytes.
Flash mounted Yes means the system contains a flash disk. No means it does not.
14
CHAPTER 5
VERSION INFORMATION
Table 5.1 General Inforation for the Remote Systems (continued)
Information Description
Configuration Current version of the configuration table:
Standard - current configuration pabx.cfg
NightFile1 - first nightfile, etc.
Changes are displayed when the next remote maintenance connection is made.
You can change the configuration using the menu accessed by right-clicking the mouse.
Alarm flag If the ALARM keyword is defined for the SUBSCRIBER and/or ActionLog parameter,
the alarm flag is displayed. The flag can be reset manually using the menu accessed by
right-clicking the mouse.
Bypass flag The flag is set using the parameter Bypass=Off.
System state Tells you whether the ports on the system are blocked or unblocked.
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You can block all incoming and outgoing calls by right-clicking the mouse and select-
ing Block System. To reactivate the system, select Commands / Activate Configura-
tion (see Chapter 5.7 on page 26).
5 . 2 VE R S I O N I N F O R M A T I O N
The firmware versions and table versions of the system are displayed.
5.3 CONNECTION INFORMATION
The display is divided into two sections. The left-hand section displays information on the ports. The right-hand
section contains information on the current connections.
In the ports column you will see the port number, port type, connection type and number of B channels used.
Example: Connection over the first B channel of PRI port number 8 (controller address 26) with the con-
nection type TE:
26 [8:PRI/TE] 1/30
Table 5.2 Columns used in the connection display
Column Comments
Ctrl. Addr. Controller’s address where the call arrives
B Channel Used B channel
Calling Number OAD and OADS (own phone number)
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CHAPTER 5
CONNECTION INFORMATION
Table 5.2 Columns used in the connection display
Column Comments
Called Number DAD and DADS (called number)
Service Connection service indicator (Tel or DATA)
Status Connection status
Charges Charges transmitted to the NT port
Ctrl. Running port number to which the controller is assigned
With a right-click in the right-hand section, you can define fil-

ters and according to a controller address, calling number
and/or called number.An F in the column heading indicates
that a filter has been set.
If you right-click on an existing connection, you can also per-
form the following functions:
Show Info will display the outgoing Port for the call, the
Type of data on the port, the Calling Number, the Called
Number, the incoming Linked Port, and the incoming
Linked Channel used for the call.
If you select Send Digit, a dialog will appear that allows you
to enter digits that will be sent as DTMF tones to the called
number (mobile ports only).
Select Disconnect to tear down the connection.
16
CHAPTER 5
STATISTICAL INFORMATION
5.4 STATISTICAL INFORMATION
5.4.1 PORT STATISTICS
This is where statistical information is displayed for each port. You can export the data to a text file using the right
mouse button.
Table 5.3 Statistical information
Column Meaning
Port Port number and type as symbol
TE/BRI
NT/BRI
TE/PRI
NT/PRI
VoIP
GSM/CDMA/UMTS
SS7
CAS R2
port is blocked
Addr Controller address
Type Line type and port’s configuration mode
Outgoing Calls Number of outgoing calls at the port
Incoming Calls Number of incoming calls at the port
Remote busy Number of unsuccessful connections as a result of a port not being available at the remote
end
Local busy Number of unsuccessful connections as a result of no local port being available
No Device Number of connections that were not accepted
Disconnected Number of calls that were terminated before a connection could be established.
Usage > 90% Number of connections established while more than 90% of the B channels were in use.
17
CHAPTER 5
Table 5.3 Statistical information (continued)
Column Meaning
ASR 1-2 Answer Seizure Ratio. Percentage of calls that resulted in a connection. Calculates the ra-
tio of aborted connections to completed connections. ASR1 does not regard connection
attempts aborted by the A subscriber as aborted connections. ASR2 does. The ASR shows
the availability of individual ports. A disparity between the ASR at one port and the other
ASR values could indicate a B channel/GSM channel problem.
ACD Average call duration of connected calls (in seconds). If the average duration is lower than
at other ports, a problem may exist in the B channel/GSM channel (e.g. no sound, no re-
corded announcement, etc.)
Count A - H For GSM ports. Counts are the time slices for the individual SIM cards (1-8). When a SIM’s
set time limit is reached, the channel will disconnect and the next SIM will log on. Click
Reset/Set Counters in the Statistics context menu to reset the counters (default value
is 0).
Duration Displays the total length of all calls through this port (in seconds).
Limit A-H For GSM ports. Shows the configured time span for the GSM port’s SIMs when the param-
eters CHANGE or CONTINUE are configured in the pabx.cfg.
Figure 5.1 Statistics Window Context Menu
18
CHAPTER 5
Figure 5.2 GSM Status of Selected Port(s) from Statistics Context Menu
The status bar contains important statistic values for the entire system.
Circled in red in Figure 5.1 are the total number of calls through the system, the total duration of all calls, in sec-
onds, and the average duration of all calls.
Circled in red in Figure 5.2 are ASR1 and ASR2 values, and ASR ext., which is the ASR of the external source of the
calls.
19
CHAPTER 5
5 . 4 . 2 VO I P S T A T I S T I C S
VoIP Statistics:
Opens a new window containing an overview of the following VoIP statistics for the selected controller:
Table 5.4 VoIP Statistics
Column Definition
Name The name of the VoIP profile.
Calls The number of calls through the VoIP profile.
Connected The number of connected calls.
Disconnected The number of calls disconnected before they were established.
ASR 1 The Answer Seizure Ratio is the percentage of calls that result in a connection.
ASR1 does not regard connection attempts aborted by the A subscriber as aborted
connections.
ASR 2 Connection attempts aborted by the A subscriber as aborted connections .
Jitter Time Lists the jitter time in ms.
Roundtrip Time Lists the total roundtrip time in ms.
Fraction Lost Shows the percentage of lost packets.
Interrupted Displays the number of interrupted calls.
20
CHAPTER 5
Table 5.4 VoIP Statistics
Column Definition
Registration State Shows the registration state at the gatekeeper (H323) or registrar (SIP). The follow-
ing states are possible:
no gk/reg defined:no gatekeeper or registrar for VoIP profile.
timeout: gatekeeper or registrar assigned, registration not possible (e.g. gate-
keeper cannot be reached).
discovered: gatekeeper discovery successful (H323).
registered: registration successful.
discover failed:gatekeeper discovery unsuccessful (H323).
register failed:inaccurate access data.
ACD Average Call Duration. Lists the average length of connected calls.
Bytes/s In The inbound bandwidth used in bytes per second.
Bytes/s Out The outbound bandwidth used in bytes per second.
Use the context menu to reset one statistic or all statistics. Select Show Transmission Rate of Selected Pro-
files to call up a window containing a graph of the rate of KB/s for the last 24 hours for selected profiles, for all
incoming profiles and/or for all outgoing profiles. Use the checkboxes on the right to select and deselect profiles
to be displayed in the graph.
Figure 5.3 Transmission Rate of Multiple Profiles
21
CHAPTER 5
PORT STATUS INFORMATION
5.5 PORT STATUS INFORMATION
This is where you can display the status of the ports for layers 1 and 2.
Table 5.5 Status of the Ports
Column Comments
Port Port number and status symbol, green for active, red for inactive. Green with a pink dot in the
middle means that the port was started with a switch parameter. A T in the middle signifies a
pulse-generating exchange port and a B in the middle means that the port is blocked. The VoIP
symbol signifies the VoIP port(s), and the wave signifies the virtual DTMF controller.
Type Port type and connection type
Address Controller number
Layer1 Status of layer 1
Layer2 Status of layer 2
For mobile ports only:
IMSI International Mobile Subscriber Identity
RSSI Shows the antenna’s field strength
IMEI International Mobile station Equipment Identity
SIM# Shows which SIM card is active
CellID Identification number for the cell that the SIM card has logged onto.
Further details on layers 1 and 2 can be found in the system manual.

You can use the right mouse button to access further information on the individual ports:
Export Port Status to ...:

Opens a browser that allows you to save a text file of the current port status.
22
CHAPTER 5
Connection Graphics:
Opens a graphic of the state of selected ports. Red=existing con-
nection, yellow=establishing a connection, green=no connec-
tion/ready. The first submenu allows you to specify whether the
graphic should include a Selected Port, the Sum of Selected
Ports, All Active Ports or All Ports. In the second submenu
you can specify whether the graphic should appear as a Pie
Chart or as a Line Chart.
Commands:
The submenu allows you to perform the following commands:
Restart this Port: Restarts the port. All existing
connections are terminated.
Block this Port: All outgoing calls are blocked. (This does not apply to SMS messages routed through
the iLCR IP Board.)
Unblock this Port: Outgoing calls are again routed through this port.
Reset/Set Counters: Use the pop-up
dialog to set or reset the counters of the B
channels for a BRI port (count A and B) or
the time intervals that have lapsed on the
individual SIM cards on the GSM port (count
A-H).
Register SIM: Select a SIM card and click
OK to activate it.
Statistics for this Port:

Use the submenu to select Layer 1 or Layer 2 statistics. The last line in
the Layer 1 statistics contains the iLCR 3PRI Board’s serial number.
23
CHAPTER 5
GSM:
Use the submenu to view the GSM Status or
GSM Power. The GSM Status window con-
tains the following information:
GSM Status: Displays the following
information on the GSM port:
Receive Signal shows the antenna’s field
strength.
SIM Card shows which SIM card is active.
GSM State shows the port’s GSM status
(for information on the various possible status entries, see the iGATE Systems Manual).
Power shows the status of the power supply.
When Sim Cards is lit, the SIM-card carrier module is inserted.
Click the button at the bottom of the window to display the following information:
IMSI: International Mobile Subscriber Identity.
LAIN: Local Area Identification Number.
IMEI: International Mobile station Equipment Identity.
Rev indicates the software revision for the iLCR 4 GSM Board.
LAC: Local Area Code.
Select Power Status from the submenu for a detailed overview of the ports power use.
SS7
Use the submenu to select SS7 Status or Maintenance statistics:
SS7 Status displays layer 1 and timeslot statistics. The Destination
Point Code identifies the system on the B end of the line. The Circuit
Identification Code identifies the B channel in the SS7 link/trunk.
The following status messages are possible under Link: Unavailable,
Failed, Activating, Wait T17 and Active. The following messages
are possible under Status: TRUNK, Local Inhibit, Remote Inhibit,
Changeover in Progress, Changeback in Progress, SLT in
Progress, L1 Inactive.
24
CHAPTER 5
DIRECTORY INFORMATION
SS7 Maintenance allows you to block and reset

ports and links. To reset, block or unblock all
ports, click the appropriate button in the top
row. To select specific ports to reset, block or
unblock, check the boxes for the corresponding
timeslot (timeslot 0 is always empty and
timeslot 16 is reserved for signaling) and click
the appropriate button to the left of the check
box. To block a link, click Inhibit Link. Click
Uninhibit Link to unblock the link. Click the
appropriate button to activate or deactivate a
link or linkset.
Close All Statistic Views

Select this option to close all statistic views and dialogs you have opened.
5.6 DIRECTORY INFORMATION
Figure 5.4 GATE Manager Directory
25
CHAPTER 5
ACTIVATING A CONFIGURATION
Information relating to the files stored on the network element are displayed in this window. The whole directory
is displayed. You can set a filter for several file types (*.*, *.bat, *.cfg, *.exe,*.log). In addition, the file
name and the date of the last change are displayed. Directory levels can be changed by clicking their icons. A right
mouse button menu is available here too.
Table 5.6 Context Menu
Command Comments
Edit Retrieves the selected file and loads it into the editor.
View Newest Entry Shows the file’s last lines.
Start with extern tool Retrieves the selected file and passes it on to the external tool.
Rename Opens a dialog box into which you can enter a new file name.
Copy (on PBX) Opens a dialog box into which you can enter the destination for the copy.
Receive Retrieves the file from the remote computer.
Delete Deletes the selected file on the remote network element.
Send Opens a dialog box in which you can select a file on the local computer to be sent
to the Access Gateways.
Explore Datapath Displays the system’s local directory
You can load or view a file by double-clicking the file name.
5.7 ACTIVATING A CONFIGURATION
You can use Commands / Activate Configuration (or

the corresponding toolbar icon) to activate one of the con-
figuration files defined by the parameter NightFile or
the default configuration pabx.cfg.
Figure 5.5 Configuration Activation
5 . 8 C A R R Y I N G O U T A TR A C E
You can make two types of trace using the GATE Manager:
Online - trace information is immediately displayed in the GATE Manager’s trace window.
Offline - trace information is written to a file on the system.
26
CHAPTER 5
CARRYING OUT A TRACE
The systems create trace files when the TraceLog=file entry is present in the pabx.cfg. You can carry out an offline
trace by making a connection to the network element and select Commands / Trace / Start Offline Trace (or
use the corresponding toolbar icon).
i
Online traces can result in trace errors or system crashes when the system is operat-
ing at full capacity or when transmission errors occur. To avoid this risk, it is recom-
mended that you use offline traces.
You can carry out an online trace by making a connection to the network element and select Commands / Trace
/ Online Trace (or use the corresponding toolbar icon).
Figure 5.6 Trace Configuration
Only on PC systems are you able to select which layers (2 and 3 or just 3) should be displayed. You can select the
protocol to trace by checking DSS1/NI2 or SS7.
If you check Translate trace, the hexadecimal code will be translated into standard text for the layer checked.
To save the trace, activate the Create trace file option. A file name taking the format JJJJMMDDhhmm.trc
is provided automatically. You can rename the file using File name.
In the Port to Trace section, you can limit the trace to the specified ports.
In the IP Trace group box, you can select the functions you would like to trace and the level of detail you would
like to see for each function you select.
If you are using the CAS R2 protocol, select the Timeslot(s) that you would like to trace. Activate the General
Traces checkbox to trace events that do not correspond with specific timesolts and/or controllers. In the Level
group box, select Info and R2 State Machine to check the CAS R2 connection setup. The other selection options
are for detailed information about the internal process and are not necessary for most traces.
27
CHAPTER 5
CARRYING OUT A TRACE
Select the Translate trace option so that the trace is processed as shown in the diagram.
Figure 5.7 Translated Trace Output
You can stop, save (after stopping), restart or delete the trace using the menu or context menu.
You can terminate the trace using Done.
28
CHAPTER 6
6 COMMAND MENU OVERVIEW

Please refer to this command menu summary for any remote maintenance functions that have not yet been de-
scribed. Most commands are available over context menus as well.
Table 6.1 The Command Menu
Command Meaning
Activate Opens the Configuration Activation dialog box in which you select which config-
Configuration uration you want to activate.
Close All Closes all open diagrams.
Statistic Views
Set System Time Transmits the time from the local computer to the remote network element. This only
makes sense if the date and time are not available on the network.
Restart Opens a submenu:
Box/System Restart System
Restarts the system
Trace: Opens the Online Trace dialog box in which you can change the settings for the
Online Trace trace.
Trace: Activates an offline trace. This is only possible if no firmware update is stored on the
Start Offline Trace box and no CDRs are being written.
Trace: Terminates the currently running offline trace on the remote network element.
Stop Offline Trace
Trace: Opens dialogs to save the stopped offline trace and to view it in the editor.
Read Offline Trace
29
CHAPTER 6
Table 6.1 The Command Menu (continued)
Command Meaning
Send Call Opens a dialog to initiate calls and recharge SIMs.
-Single Call: Enter the destination number in the 1st Number box. In the 2nd Num-
ber box, you can enter a number at which you can be reached if you want to listen
in on the recharge process.
Activate Advanced to set up multiple calls or to enter DTMF tones.
-Multiple Calls: Click 1st Number to initiate calls to multiple numbers and 2nd
Number to initiate calls from multiple numbers. Enter a ? at the end of the corre-
sponding number. Enter the last 2 digits of the first call in the Begin box and the num-
ber of calls you would like to set up in the Count box.
-Recharging SIMs: When using this dialog to re-
charge SIMs, the 1st Number is the pre-paid
platform or a mapping character to the pre-paid
platform through a defined controller. You will
be able to hear the connection from the 2nd
Number. The connection will be torn down
when this number disconnects. If no number or
CONN is entered in this box, the call will dis-
connect when the last DTMF tone has been
transmitted. Enter a series of DTMF tones in the
DTMF box. Enter a p for a pause of 1 second
and a P for a pause of 10 seconds. For informa-
tion on how to configure automatic SIM recharge in the pabx.cfg, refer to the
iGATE Systems Manual..
30
TELES AG
Communication Systems Division
Ernst-Reuter-Platz 8
10587 Berlin, Germany
Phone: +49 30 399 28-00
Fax: +49 30 399 28-01
E-mail: sales@teles.com
http://www.teles.com/tcs/

Teles - Gate Manager 14.0

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Teles - Gate Manager 14.0

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TELES.

Software version 14.0

Software version: 14.0. Revised: 2008.

Chapter 1 – About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Chapter 3 – Installing GATE Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Chapter 4 – Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Chapter 5 – Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 6 – Command Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

1 ABOUT THIS MANUAL

This manual is organized into the following chapters.

iGATE 14.0. Revised: 2008.

This document uses the following typographic conventions:

1.3 SAFETY SYMBOLS

iGATE 14.0. Revised: 2008.

Administration of Network Elements

Remote Maintenance and Monitoring of Network Elements

iGATE 14.0. Revised: 2008.

3.1 SYSTEM REQUIREMENTS

 PC with Windows 2000, Windows XP, or Windows Vista.

Figure 3.1 Installing the GATE Manager from the CD

iGATE 14.0. Revised: 2008.

STARTING GATE MANAGER

Figure 3.2 Main Window with connected system

iGATE 14.0. Revised: 2008.

SETTING UP THE GATE MANAGER

Figure 4.1 Options

iGATE 14.0. Revised: 2008.

SETTING UP THE GATE MANAGER

iGATE 14.0. Revised: 2008.

SETTING UP NETWORK ELEMENTS

4.2 SETTING UP NETWORK ELEMENTS

4.2.1 SETTING UP GROUPS

4.2.2 SETTING UP SYSTEMS

iGATE 14.0. Revised: 2008.

SETTING UP NETWORK ELEMENTS

The System Editor

Figure 4.2 Edit System

iGATE 14.0. Revised: 2008.

SETTING UP NETWORK ELEMENTS

Special ISDN Remote Access Scenarios

iGATE 14.0. Revised: 2008.

4.3 MENU BAR

Table 4.1 The Menu Bar

4.4 DISPLAY SETTINGS

iGATE 14.0. Revised: 2008.

Table 4.2 Toolbar Elements

Symbol Name Description

Online trace Starts an online trace

Start offline trace Starts an offline trace

Stop online trace Stops an offline trace

Read online trace Saves and displays an online trace

About Displays version information.

Disconnect Disconnect Disconnects from the network element.

The Status Bar

The Connection Bar

iGATE 14.0. Revised: 2008.

5.1 GENERAL INFORMATION

General information on the network element (system) is displayed.

Table 5.1 General Inforation for the Remote Systems

iGATE 14.0. Revised: 2008.

Table 5.1 General Inforation for the Remote Systems (continued)

5.3 CONNECTION INFORMATION

PC with Windows 2000, Windows XP, or Windows Vista.

SS7 Maintenance allows you to block and reset