Académique Documents
Professionnel Documents
Culture Documents
Submitted to
2009-2011
BY
Rajagiri Valley
SAIL
(A Government of India Enterprise)
Bokaro Steel Plant
Bokaro Steel City, Dist- Bokaro (Jharkhand)
I, Mr. NITISH KUMAR SINGH, the undersigned, hereby declare that the
project work titled “the Pricing and Sales strategy of Secondary
and by-products at Bokaro Steel Plant” is bonafide work
undertaken by me at SAIL (Bokaro) in Partial fulfilment of the regulations of
Rajagiri Business School for the award of the PGDM.
I further declare that no part of this report has been replicated from any other
Project work, article or book.
Acknowledgement
An endeavor is not complete and successful till the people who make it possible
are given due credit for making it possible. I take this opportunity to thank all
those who have made the endeavor of mine successful for me and for all.
First and foremost I am very thankful to all the officers of Bokaro steel plant
who really helped a lot and guided me throughout my training session, without
their help I would have been unable to complete my project. These people really
been kind enough in providing me all kind of available data and information.
So, be taking a great opportunity to thank those entire people who help
throughout my project.
I also express my thanks to the officers and staff of the training institute, Bokaro
Steel Plant.
CONTENTS PAGE
EXECUTIVE SUMMARY
The present study was undertaken to see the mode of sale and pricing methods
of Secondary Product of SAIL. Marketing Department is the newest genesis
from the SAIL and attempts to reach their where no corporate has ever ventured
so far.
BSL is the largest Steel manufacturing sector of India and is top ranked in the
global fortune 500 companies.
The basic objective behind the study carried out by me is to study the major
contribution of Secondary product to total sales, which is pre-determining for
the success of the company. By selling the Secondary product in local market
company is earning profits. It is also creating an employment in small scale
industries and developing the economy.
INDUSTRY PROFILE
During struggle for independence, Pt. Jawaharlal Nehru, our first Prime
Minister, had a very clear vision about the role of Steel in the development of
our country. Although TATA Iron & Steel Company (TISCO) has been
establishment in 1907 marking the beginning of Indian Steel Industry followed
by Indian Steel Co. (1918), they were too small to meet the development
requirements of a big country like ours. Therefore, in the 1st Industrial Policy
Resolution of the Govt., soon after independence, Govt. decided to establish
Steel Plants in Public Sector. However, work could be started at fast pace only
in 1954, when Hindustan Steel Ltd., was formed and three Steel Plants of 1 MT
capacity each, were established with provision of further expansion at Bokaro,
Rourkela and Durgapur with assistance from USSR, West Germany and U.K.
respectively.
SAIL was formed by registration of a company under the companies Act and
not by the Act of Parliament. Govt., decided to abandon the holding company
concept in 1978 and a bill was presented to the Lok Sabha. Accordingly, SAIL
was again recognized in the following manner.
Hindustan Steel Ltd., Bokaro Steel Ltd., Salem Steel Ltd., SAIL International
Ltd., Bhilai Ispat Ltd., Rourkela Ispat Ltd., Durgapur Ispat Ltd., wholly owned
subsidiaries of SAIL merged into it and started functioning as Units of SAIL.
Bharat Refectories Ltd. also became independent under the Ministry of Steel
and refractory units also came under them.
SAIL today is one of the largest industrial entities in India. Its strength has been
the diversified range of quality steel products catering to the domestic as well as
the Export markets and a large pool of technical and professional expertise.
Ranked amongst the top ten public sector companies in India in terms of
turnover, SAIL manufactures and sells a broad range of steel products,
including hot and cold rolled sheets and coils, galvanized sheets, electrical
sheets, structural, railway products, plates, bars and rods, stainless steel and
other alloy steels. SAIL produces iron and steel at four integrated plants and
three special steel plants, located principally in the eastern and central regions
of India and situated close to domestic sources of raw materials, including the
Company’s iron ore, limestone and dolomite mines.
SAIL’s wide range of long and flat steel products are much in demand in the
domestic as well as the international market. This vital responsibility is carried
out by SAIL’s own Central Marketing Organization (CMO) and the
International Trade Division. CMO encompasses a wide network of 38 branch
offices and 47 stockyards located in major cities and towns throughout India.
With technical and managerial expertise and know-how in steel making gained
over four decades, SAIL’s Consultancy Division (SAILCON) at New Delhi
offers services and consultancy to clients world-wide.
SAIL has a well-equipped Research and Development Centre for Iron and Steel
(RDCIS) at Ranchi which helps to produce quality steel and develop new
technologies for the steel industry. Besides, SAIL has its own in-house Centre
for Engineering and Technology (CET), Management Training Institute (MTI)
and Safety Organization at Ranchi. SAIL’s captive mines are under the control
RAJAGIRI BUSINESS SCHOOL, KOCHI Page 15
of the Raw Materials Division in Calcutta. The Environment Management
Division and Growth Division of SAIL operate from their headquarters in
Calcutta. Almost all SAIL’s plants and major units are ISO Certified.
The Government of India owns about 86% of SAIL's equity and retains voting
control of the Company. However, SAIL, by virtue of its "Navratna" status,
enjoys significant operational and financial autonomy
SUBSIDIARIES
OTHER UNITS
Research & Development Centre for Iron & Steel (RDCIS) at Ranchi,
Jharkhand
SAIL has promoted joint ventures in different areas ranging from power
plants to e-commerce.
This 50:50 joint venture between SAIL and the Damodar Valley Corporation
formed in January 2002 is managing the 302-MW power generation and
1880 tons per hour steam generation facilities at Bokaro Steel Plant.
This 40:60 joint venture between SAIL and USX Engineers & Consultants, a
subsidiary of the US Steel Corporation, promotes information technology in
the steel sector.
A joint venture between SAIL and Tata Steel on 50:50 bases, this company
promotes e-commerce activities in steel and related areas.
SAIL has formed a joint venture with BMW industries Ltd. on 40:60 bases
to promote a service centre at Bokaro with the objective of adding value to
steel.
SAIL has also incorporated a joint venture company with M/s Jaiprakash
Associates Ltd to set up a 2.2 MT cement plant at Bhilai. Likely to
commence operations by March'2010.
Bokaro Steel Plant - the fourth integrated plant in the Public Sector - started
taking shape in 1965 in collaboration with the Soviet Union. It was originally
incorporated as a limited company on 29th January 1964, and was later merged
with SAIL, first as a subsidiary and then as a unit, through the Public Sector
Iron & Steel Companies (Restructuring & Miscellaneous Provisions) Act 1978.
The construction work started on 6thApril 1968.
Directions
Brand Bokaro will signify assured quality and delivery, offering value for
money to the customers.
VISION
Core Values
HUMAN RESOURCE
SAIL’s total manpower at the end of 30 April, 2010 stood at around 26,288.
As the name signifies, the department works with Ferrous [Iron & steel] scrap to
salvage it & make it useful by adding value to it. SSD has a dual role to play in
TYPES OF PRODUCTS
In Bokaro Steel Plant, the finished products are categorized into three parts:
These are the actual products, which are originally produced for example,
blooms, billets, channels, rounds, angles etc.
2. By-Products: -
These products are not originally produced by Bokaro Steel Plant, but are
outcomes while producing the prime products.
3. Secondary Products: -
(B) OTHERS
1. CARBIDE SLUDGE.
2. U/R AMC/MCB BRICKS.
3. U/R MAJ CHROME MAJ BRICKS.
1. MG BENZENE
2. NG TOLUENE
3. LS NAPTHA
4. SB OIL
5. HP NAPHTHALENE
6. ANTHRANCENE OIL
7. EXTRA HARD PITCH
8. HARD MEDIUM PITCH – SOLID STATE
9. HARD MEDIUM PITCH – LIQUID STATE
The net sales realization from all the Secondary products, By-Products and co-
products of BSL is around Rs.600 crores which is quite more than money the
big industries. Out of this Steel Scarp arising itself brings about Rs.15200 cores
of money every year. Re-production of main products from the; secondary
products requires re-melting it again for the required composition of the
materials as per the desired specification.
Profit is the main aim of every business, and when the realization of these
products for the finished products proves to be costlier, the management plant
decided to sell it to the local market.
By selling secondary Products to the Local market new industries are developed
for re-rolling the Secondary materials to make finished products. It has also
increased the small-scale industries and employment opportunities.
(b) Marketing of secondary products and coal chemicals are done directly by
Marketing Department of BSL. As a matter of fact, the Secondary & By-
Products are marketed by the individual Plants only.
The secondary section deals with the secondary Products, it includes scraps of
iron and steel slag, coal and coke fractions, coal chemicals.
The Marketing development section deals with the MIS and strategic Planning
activity come under this section.
The Export section deals with the activities of the exports in respect of Iron and
Steel items produced by Bokaro steel plant.
(BSL)
GM (Marketing)
AGM(Mktg.)
Sr. Mgr.
(Mktg.) Sr. Mgr. (Mktg.)
3. To sell all the secondary products directly i.e. directly by BSL and by CMO.
4. On day to day basis it takes care of the dispatches i.e. daily dispatch are
checked.
POLICIES OF MARKETING
II) Finalize annual sales plan and quantity, monthly, weekly, and daily rolling
programme of Rolling mills in consultation with CMO and mills. This plan
is based on the sales forecast receive from JPU SPL/ Iron and steel
controller.
PRICING:
Fixing the price of a product is the most vital function in the whole process of
the marketing and it should be done after proper market study and requires
decision making ability. If price is too low the company will lose revenue and if
the price is too high it will lose customers resulting in loss of revenue valuable
customers. Coal chemicals are the main product which is to be marketed by the
Marketing Department of Bokaro Steel Plant. Almost all the products are sold
on the fixed price basis. This is due to the fact that the company does not enjoy
monopoly in the said market and the price is totally market driven.
The average of the prices offered by the bidder during auction is taken as the
basis to fix the prices of materials to be sold through marketing department.
Further the techniques of break-up-pricing are adopted i.e. the larger the
quantity purchased lower will be the prices. This technique encourages the
buyers to purchase larger quantity. Finally the managing director approves the
prices set by the pricing committee. On this basis, a price list is prepared for all
the potential buyers. Price list also indicates the sales tax and Excise duty to be
levied. Thus the interested parties place their orders with the marketing
The committee reviews the price of various products and takes decision in favor
of maximizing the profit. It holds meeting at least once in a month. But the
volatility of the market and pool of different products lead to a number of
meeting of the committee in quick succession.
GM (Utility), Chairman
GM (Marketing), Convener
For Scrap goods the DGM (SSD) replaces the DGM (BPP). Rests of all the
members are always present in all the meetings.
Material in stock.
GM (Marketing), as per the need, decides the frequency and time of meetings to
be held. Minute report of all the meetings is prepared and it contains the
existing price and the proposed price. The final price is moved to the MD
through the official channel including GM (Marketing), Executive Director
(MM), GM (Finance and Accounts), and ED (Works). After the MD’s approval
the price becomes applicable and the circular indicating the revised price is
printed, issued and distribution to the customers and all the concerned
departments.
DISTRIBUTION
For the purpose of distribution of steel (as per JPC) policy in fashion, customers
are categorized into A, B, C & D. Priority sector customer e.g. Defense,
Railways etc. are under category A and about 60% of the product allotted to
them. The balance 40% is kept for the category B, C & D.
On the other hand for sale of scraps there is no such policy adopted by Bokaro
Steel Plant. Customers are served on first come first served basis.
CHANNELS
Bokaro steel plant has zero level channels as it directly sells to the customers.
There is no intermediate among producer and consumer. Marketing Department
always remains in contact with the customers’ extracts information about the
current market situation on the basis of interaction between them.
SALES PROMOTION
1. Customer Satisfaction
BSL has adopted the philosophy of recognizing segment of the market and
identifying key customer in segment and giving them preferential treatment.
CMO sales executives have been trained to use direct selling as tool for building
long lasting relationship with the customers. Easy access to customers to seek
assistance makes proposals send comments and compliments.
MARKET DEVELOPMENT
BSL has valued customers group in identifying their specific needs Specific to
that group thus segmenting and developing market segment for our products.
Major product modifications are done as per their specific needs of the Market
segment thereby creating product differentiation packages.
BSL is always in touch in market and try to produce according to market needs.
BSL tries to produce quality products / new products which fulfill the need of
market.
Giving facilities like door delivery, road dispatches, credits facility and rounds
the clock stockyard operation.
3 PRICE FIXATION
4 DESPATICH
As the product is manufactured, this department directs the stockyards the mode
of transport to the destination with reference to dispatch program and dispatch
advice is mode.
5 DOCUMENTATION
With the dispatch of product the Finance department calculates the total cost of
product as per demand order. Certain receipts and bills quoting the material
code, nature, quantity, and all expenses are sent to connected stockyard. The
product will be then released to the concerned person after proper and complete
payment to the pay-in- authorities is made.
During the seventies and sixties when the plant was one million-tones and2.5
million-tonnes capacity respectively, arising of secondary products was limited
and such arising was recycled for re-melting. Therefore there was no scope for
marketing in other words it was not economical. The plant capacity has been
increased from 2.5 million tons to 4 million tones in the late sixties. New
technology has been adopted while increasing the capacity of the plant where by
In the nineties we have seen lot of changes in the economic scenario of the
country. The concept of more employment in Public Sector Enterprises has
changed to more profits. There by the plant also has geared up its strategy
towards this end. One of the strategies adopted by the plant for increasing the
profit is marketing of secondary products.
In the recent years a number of foundries and re-rolling Mills come into
existence throughout the country. These small scales Sector need the
"Secondary products" as input raw material for their production. The company
has engaged in educating them the use of secondary products for different kinds
of end products for consumption of general public. The plant extends all types
of facilities and assistance to these small-scale units. This, in turn gives scope
for more employment opportunities.
1. Committed delivery.
2. Competitive price
3. The pricing committee consist of Managing Directors fixes the price of each
type of scrap.
2. About one third of the quantity of material to be sold during the year is
offered to the actual users, subject to registration of demand.
4. First preference is given to the actual users for allotment of scrap against
particular category of users. Scrap processing units are given second preference
for such allotments.
5. The amount received from the party towards advance payment and security
deposit is forwarded to finance department by marketing department after
recording the details in the register.
6. Parties are allowed to visit the respective location disposals site, and inspect
the scrap offered for sale.
7. Marketing department prepares sale order for the parties who have accepted
the offer. Sale orders are issued party wise and category wise i.e. individual sale
order covers such categories like C I scrap, steel scrap, re-rollable, slag and
waste products.
PRODUCTS
BSL MARKETING
METHOD OF SELLING
Marketing department of BSL sales homogeneous steel scrap at fixed price. For
this purpose the procedure for registration of demand and offers is as below:
1. Preference for sale of material given to local parties and those, which are
actual customer. Material is not sold for trade.
2. Sale of material made to re-rolling mills and scrap processing units and the
lots of sale between them maintained at 67:33.
3. Based on the above consideration “offer letter” issued to the party offering a
quantity, which has been lifted by them during the last preceding year or
allocated by the state industries, Department. In the offer letter party is advised
to complete commercial formalities e.g. submission of “Die Registration
Certificate “etc.
MODE OF SALE
Fixed
E-auction Price
Sale
Inter
Tender
Plant
Transfer
PROBLEM
FORMULATION
Bokaro Steel Plant is the largest steel plant in India. It is the fourth integrated
public sector steel plant in India built with Soviet help. It is hailed as India’s
first swadeshi steel plant, built with maximum indigenous content in terms of
equipment, material and know –how. Brand Bokaro signify assured quality and
delivery, offering value for money to the customers. It is situated in Jharkhand.
Hence on, to provide information that will help SAIL to improve its
service and be competitive with other brands (Tata, Essar, Ispat) in the market.
RESEARCH PROCESS
• To find the extent to which price affect the sales of secondary and
by-products.
• To find the extent to which price affect the sales of secondary and
by-products.
The study was conducted over a period of one and half months from
Mid April to May, 2010. The study includes the customers of secondary and
by-products in Bokaro district
Data Source-
4.4 DEFINITIONS
1. PRICING STRATEGY:
Pricing strategy is the price planning that takes into view factors such as
firm’s overall marketing objectives, consumer demand, product
attributes, competitor’s pricing and, market and economic trends
2. SALES STRATEGY:
CHAPTER 4
DATA ANALYSIS
RAJAGIRI BUSINESS SCHOOL, KOCHI Page 52
AND
INTERPRETATION
Classification of customers
6 14 3 2
Yes No
23 2
Brand familiarity
Yes No
18 7
Low price High quality Better service better selling methods others
4 7 5 1 1
Yes No
20 5
Yes No
14 11
Yes No
3 22
Complain registered
Yes No
11 14
Complaints executed
Yes No
7 4
Interpretation
To get the information about types of by-products purchased by
customers is also very important. Since, each customer buys different types of
by-products. Most of the customers buy more than one by-products.
Interpretation
Of the customers of Bokaro steel plant secondary and by-products
most of them are trading with more than 4years. This may be the reason for the
large customer base of BSL in secondary and by-products market.
Interpretation
Most of the customers prefer e-auction because it is easy and
fast method for trading unlike other methods. Customers get their value for
the time they spent in trading in e-auction
Mode of transportation
Railways roadways
RAJAGIRI BUSINESS SCHOOL, KOCHI Page 67
7 18
Interpretation
From the survey it was found that most of the customers of BSL
are using roadways for transporting materials from Bokaro steel plant
because most of them are purchasing secondary steel and that are mostly
transported through roadways in local market.
Interpretation
The main benefits customers receive while trading with Bokaro steel
plant is quality of secondary and by-products. Availability of products is 2nd
major benefits that are received by customers. Most of them receive a
combination of benefits from BSL.
Yes No Somewhat
Interpretation
The above graph shows the satisfaction level of customers
regarding volume limit for the purchase of secondary and by-products. Most of
the customers are not satisfied with the volume limit of products.
Interpretation
This indicated the experience of customers with the marketing
personnel while trading with BSL. Most of the customers are having good
experience with the marketing personnel. Few customers are having bad
experience with marketing personnel.
Interference
The accessibility of the information about the bids to be taken place is
very important because it increases the number of customers in the bids and
hence market becomes competitive. Most of the customers are satisfied about
the accessibility of the information.
Interpretation
From the survey it was found that most of the customers of Bokaro
steel plant are happy with the order handling procedures of Bokaro steel plant.
Since, there is a lot of competition in market for selling of secondary and by-
products. So, for being in the competition with other steel plants BSL is having
good order handling procedure and that will make his customers happy.
Yes no
Interpretation
Price is one of the most important factors which customers are
taking in consideration while purchasing products. From the survey it was found
that customers are not happy with the price of the product. Hence, BSL should
decrease its price of the products.
Yes no
Interpretation
The customers of secondary and by-products in Bokaro steel plant
are satisfied with the current selling methods of Bokaro steel plant. Some of the
customers are not satisfied with the current selling methods of BSL but they are
not able to give proper reason for their dissatisfaction.
Interpretation
The above graph shows the experience of customers while dealing
with Bokaro steel plant. Most of the customers said that they are satisfied with
the experience while trading with BSL. But, there are a large number of
customers who also said that they are not happy with BSL.
SUMMARY OF
FINDINGS
5. Most of the customers deal with Bokaro steel plant and TATA steel
for purchase of secondary and by-products.
6. Low price, better service and high quality are the major concerns that
the customers looks into for preferring a particular steel plant for
secondary and by-products.
10.Most of the customers don’t register complain about the problem they
faced during purchase but majority of customers who registered their
complain get solution for that. So, BSL has to increase the confidence
of customers on them.
12.Most of the customers are loyal to BSL because most of the customers
are dealing with Bokaro steel plant for more than 4 years.
15.Most of the customers are not happy with the volume limit that they
receive from BSL.
16.Most of the customers responded that they are satisfied with the
information provided by BSL about the bids to be taken place but few
customers are also not happy with the information provided by BSL.
17.Majority of the customers responded that they are happy with the
order handling procedures of BSL.
18.Majority of the customers responded that that they are satisfied with
the overall experience while dealing with Bokaro Steel Plant.
CONCLUSIONS
AND
RECOMMENDATION
The main issue attached with Bokaro Steel Plant secondary and by-products is
that most of the customers finds its price higher than the other brands of
secondary and by-products available in the market. Since, customers are now
conscious about cost cutting measures so they other brands over BSL.
The BSL secondary and by-products customers are having faith in the
quality of these products. So, this should be maintained at any cost and BSL
should have to decrease the price of its secondary and by-products to maintain
its customer base.
BIBLIOGRAPHY
BIBLIOGRAPHY
Books referred
• Training manual
• Books of organization
Websites referred
• www.sail.co.in
• www.metaljunction.com
ANNEXURE
a) Trader
b) Manufacturer
c) Processor
d) Others
a) Quality
b) Cheap transportation
c) Local market
d) price
a) yes
b) no
a) High cost
b) Low quality
c) Poor distribution
d) Others……………………………(please specify)
a) Secondary steel
b) By-products
c) Slag
d) Idle assets
6. Are you dealing with any other company other than BSL?
b) No
7. If ‘Yes’ then what would be the reason for selecting other company?
a) Low price
b) High quality
c) Better service
a) Yes
b) No
b) No
10.Do you find better selling methods adopted by other plants for selling of
secondary and by-products?
b) no
a) Yes
b) No
a) Yes
b) No
a) Benzene
b) Toluene
c) S.B. Oil
f) L.S. Naphtha
g) Anthracene oil
h) Ammonium sulphate
a) Below 2 years
c) Above 4 years
15.What type of pricing method preferred by you while you are dealing with
the BSL?
a) Fixed price
b) E- auction
a) Railways
b) Roadways
17.What are the main benefits which you receive from BSL?
a) Quality
b) Price
c) Availability
d) Transportation
e) Discount structure
18.Does the volume limit of secondary products, for bidding, help satisfy
your needs?
Yes No Somewhat
20.Overall how will you rate the accessibility about bids to be taken place?
22.Are you satisfied with the price of the secondary and by-products?
a) Yes
b) No
a) Yes
24.Overall how will you rate your experience while dealing with the BSL?
1 2 3 4 5
PLACE- ………………………………………………………………………….
DATE- ………………………………………………....
ABBREVIATION