APPENDIX

1. Name of the Respondent: ______________________________

2. Sex:
□ Male
□ Female

3. Age:
□ 18-25 □ 26-35
□ 36-45 □ 45 and above

4. Occupation: □ Professional □ Student

□ Businessman □ Employee
□ Others

5. Income level of the respondent: (per month)

□ Below Rs. 5,000 □ Rs. 15,001-20,000
□ Rs. 5,001-10,000 □ Above Rs. 20,000
□ Rs.10, 001-15,000

6. How did you choose this brand

□ Advertisement □ Friend’s recommendation

□ Mechanics recommendation □ Dealer’s approach □ others-______

7. Is this the first vehicle that you are using now

□ Yes □ No
 8. If No, which brand of vehicle you owned earlier please mention
□ Bajaj □ Hero Hondo
□ TVS □ Yamaha □ Others__________

9. How long have you been using this vehicle :

□ < one year □ 1 – 3 years □ 3 – 5 years
□ > 5 years

10). Please rank the following features according to your opinion on BAJAJ

1 2 3 4 5 6 7 8 9 10

Reputed brand
name
Better look & style
Good mileage
Good pickup and
speed
Easy maintenance
Good after sales
service
Price
New models
Value for money
Offers & schemes

23. What is your opinion about the cost of the vehicle when compared to other vehicle in?
 The same class

□ Cheaper □ Reasonable □ Costlier

11). what is your opinion about the mileage performance of your vehicle?

□ Excellent □ Very Good □ Good

□ Average □ Poor

17.How often do you use the vehicle

□ Very often □ Daily □ Weekly once

□ Once in two days □ Based on needs

18 How many Kilometers you cover in a month

□ 0-100 kms □ 101-250 kms □ 251-500kms

□ 501-1000kms □ More than 1000 kms

19. What maintenance procedure you adopt in servicing your vehicle

□ Periodical □ Monthly once □ Once in 3 months

□ Once in 6 months □ Only after a breakdown

 20. Where do you leave your vehicle for servicing?

□ Authorized Dealers □ Sub Dealers □ Others _______

22. In your opinion, the overall after sales service delivered by the dealer is

□ Excellent □ Very good □ Good

□ Average □ Poor

15). what is your opinion about the overall performance of your vehicle?

□ Excellent □ Very Good □ Good

□ Average □ Poor