Agreed ‘SOUTH WEST TRAINS LTD Memorandum of South West Trains Company Council Meeting held at Friars Bridge Court on 21st March 2007 Present Representing SWT Representing the Staff’s Side Andrew Fairbank (Chair) Employee Representatives, SWT Steve Bunce Company Council: June Pengelly (Secretary) Brian Woods Ricky Goodman David Henderson (Co-opted) Mick Ball (Co-opted) Mike Horne (Co-opted) lan Heritage Apologies J. Walsh 1. General Business Update Fronchise The Business Plan which sets out the strategic direction for the company and the objectives to be achieved, is available on Switch On: Tell Us The 2007 Tell Us Survey (Employee opinion survey) is currenily being undertaken, all forms should be returned by 30" March 2007. Protecting our Revenve Project Penalty fares scheme to be extended on to the Hounslow loop from 1" April 2007 Revenue Protection Revenue Protection management reorganisation complete Meeting to be held on 30" March 2007 to discuss Metro Area failure to agree rosters. Letters have gone out in response to applications for on train or station revenue protection Stoff Side scid that they had received complaints from staff opting for on train at a new location, who were being allocated a station Revenve Protection post at their current home station as there were no vacancies at the preferred location.Steve Bunce confirmed that enquiries would be made locally io ensure that the agreed migration process was being carried out. Revenue Protection management will toke over the first of the Revenue Protection station staff from 29" April 2007. cet i i ‘Additional Ticket Vending Machines being purchosed for areas where demand is high or where they have not yet been allocated. Best locations on stations being considered which may result in some being relocated Gated stations Order being placed for 117 gates for Waterloo which Network Rail propose to have in place by January 2008. Weterloo CIS system New system likely to be in place Summer 2007. Recruitment Recruitment continuing for sales and gate line staff also Revenue Protection Assistants for stations where there are vacancies. Staff Side said that they had concerns regarding the quality of training for ticket office staff and that there were insufficient coaches. They understood that training only covered the selling of tickets and did not cover other duties such as refunds Andrew Fairbank responded that a review of the quality of training would be considered Portsmouth and Basingstoke Re-signall ‘An update of the current situation was given to the meeting 2. Evolution Agency Staff - Update ‘Andrew Fairbank confirmed the recruitment of gate line staff was continuing and that the number of agency staff would reduce as per the agreement. Staff raised concerns about the motivation of existing agency staff who they understood had been informed that the agency contract would expire 29" April 2007. ‘Andrew Fairbank took on board these concerns.3. Ticket Office Clusters - former Woking area Recalling the discussion held at the meeting of 14" December 2006, Steve Bunce confirmed that details of occupants of GPR positions as well as the make up of the various clusters during the relevant period are currently being ascertained. Once these have been collated SWT will be in a position to respond and an undertaking was given to do this by the last week in May. This would also include the issue of the potential over payment of expenses. 4. Local Staff Representatives - Welcome event Andrew Fairbank explained that owing fo other commitments, it had not been possible to hold the meeting arranged for 5" January to formulate @ programme for the welcome event. In the circumstances a further meeting would be arranged at which it wos agreed that John Walsh and Mike Horne would represent staff side 5. Southampton Ticket Office - Failure to Agree Rosters ltem not finalised at local level, returned for further discussion. Gate line Assistants - Lockers In response to concerns raised by staff side that staff would be required to share combinations for lockers Andrew Fairbank agreed that the provision of a personal padlock fo staff would be considered 7. Schedule 17 In response to a question from staff side, Andrew Fairbank advised that whilst this was no longer a franchise commitment managers were required to focus heavily on compliance with opening and closing times to ensure that the maximum amount of tickets were sold 8. Travel Centres Stoff side asked if there were any plans affecting the future of Travel Centres. Andrew Fairbank responded that all retail points of sale were currently being locked at to assess recruitment required to maximise revenue. 9. Company Council Visits 2007 Staff side to give details of proposed dates and the names of representatives undertaking the 2007 company council visits.