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Paraphrasing & Summarizing

Uncle Sam Speaketh with Forked Tongue

US President wants to change the laws in USA to make energy companies responsible
for cleanup costs of the accidents caused by them, yet asks India to pass laws to limit the
compensation to US $540 million in case of accidents, which have more severe impact, caused
by American nuclear companies in India.

The US Secretary of States has signalled Pakistan that they will face serious trouble if the
recent bomb scare in Time Square has traces to Pakistani agencies. But when the Mumbai attack
happened, USA asked India to show restraint and hold discussions with Pakistan, even though
there were evident links to Pakistan.

Also India had shown spinelessness by backing off from talks with Iran regarding
various energy deals, in an effort to cozy upto the USA. This is more alarming when considering
how most other countries have withstood USA’s pressure and signed gainful agreements with
Iran. By giving up the talks with Iran, we also lost a chance of saving on foreign exchange and
chance of restraining influence on some militant elements that are regularly troubling India.

It seems India is unconscious about the lesson that those who forget history are destined
to have it repeated. USA was supporting Iraq against Iran and when there was a conflict of
interest arouse between the two, USA attacked Iraq. Same was the fate of Afghanistan. Also
USA is maintaining a trade embargo against communist Cuba, while having biggest trade
relationship with China, the biggest communist regime.

The last time India stood up against USA was in 1971, when our then Prime Minister,
Indira Gandhi refused to comply with USA and took fight with Pakistan. At that time, USA had
even sent its seventh fleet to support Pakistan. So do we still need to comply with the
requirements of USA?
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Memo

Memorandum

The Retreat
(Taj Group of Hotels)

To: All Managers, The Retreat

From: General Manager, The Retreat
Date: 16 - Aug - 2010

Reason: Substandard Customer service

This is to draw your attention to some of the series concerns raised by our customers.
One of our regular customers had given a feedback with a number of problems which are spread
across different departments, which reflects unacceptable mistakes on our part.

The complaints which the customers raised are

i. Housekeeping: Misplacing of shoes of the customer

ii. Room service: Didn’t responded to customer requests
iii. Conference room: Microphone was not working and a replacement was
unavailable. Also there was no proper response to the customer’s repeated
requests to adjust the temperature of the air conditioner.
iv. Restaurant: Menu for the buffet lunch was completely disappointing.

As this is the case, I request you to look into the details of these incidents and find the
root causes of the problems. Also ensure that these kinds of problems will not repeat in the
future. Please let me know the causes of these problems and what are the corrective measures
taken to rectify the issues latest by 4.00 PM tomorrow.
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Business Letter
16 - Aug - 2010
From,

General Manager,
The Retreat, Taj group of Hotels
Kolkata

To,

Mr. Suresh Gopinath,

Managing Director,
Larson & Tourbo
Mumbai.

Sub: Regarding your feedback about our services

Dear Mr. Gopinath,

This letter is with regard to the feedback I got from you regarding our service. I sincerely
apologize for the hassles you have encountered because of the flaws in our customer service.
Based on your feedback, we have implemented corrective measures to ensure that these kinds of
problems will not be repeated in future.

I would like to let you know that we had initiated different programs to train our staff on
various aspects of customer service to ensure better quality of service to our valuable customers.
Also we have implemented routine check up of all the equipments like microphones and air
conditioners for faults and a spare one for all the possible equipments has been made available.
Also, extra care is given in ensuring the buffet lunch menu is carefully planned from now
onwards and the same mistake will not repeat again.

With this, I also assure you that ‘The Retreat’ will definitely continue to deliver high
standards of customer service as expected by the customers like you. I once again apologize for
the difficulties caused to you. I hope we will get another chance to serve you and you will be a
delighted customer of ‘The Retreat’.

Thanks and Regards,

Name,
General Manager,
The Retreat
Kolkata
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