FAST FOOD PROCESSES

If you cant describe what you are doing as a

process, you don’t know what you are doing.

By W. Adverts Demeing
Definition
 The actual procedures, mechanisms and flow
of activities by which the service is delivered
is called as process.

 In short it includes
◦ Service delivery
◦ Operating system
Processes
 Flow of activities
◦ Standardized
◦ Customized

 Number of steps
◦ Simple
◦ Complex

 Customer involvement
McDONALDS PROCESSES
Food Flow
Preparation Time
 Cold Drinks –

◦ Machine portioned softdrinks were poured and

capped (7-12 Seconds)

◦ Employee portioned shakes were poured and

capped (5-7 Seconds)

◦ Milk was picked up from iced tray.

Preparation Time
 Hot Drinks –

◦ Employee poured coffee and tea

◦ Machine dispensed hot chocolate.

◦ Each took around 5 seconds to pour and cap

Preparation Time
 Sandwiches –
◦ boxed and wrapped, selected from warming bin.

 Desert –
◦ Pies and cookies were selected from racks, ice
cream desert were poured from spout (8-20
Seconds)

 Fries –
◦ Bags of fries were selected from the fry bin.
Backer
 A backer is an expeditor who helped
assemble orders often starting assembly
before the customer has finished ordering.

 5-8 backers are used to meet a standard of

keeping a customer waiting less than a
minute in line and less than 30 seconds at
the counter
Types of Services
 Counter Service

 Drive through Service

Grills
 Special orders such as plain burger or a filet
without sauce are called as grills

 Counter customer is asked to step aside

 Driver Through customer is asked to pull up

to special parking and when ready order is
hand carried to the car by an employee
McDonalds Sandwiches
Sandwiches composition
Sandwich Preparation
Elapsed cooking time
Bun Caramelizing Process
Grill Slip
Dressings
Burger Preparation
Fry Preparation
 Frozen French Fries are placed in wire basket
and stored on the rack to thaw for up to two
hours before use.

 The potatoes are fried for 2 minutes and 5

seconds of cooking

 After being drained fries are emptied into a

hopper warmed by heat lamps and stored for
upto 7 minutes
The Bin
 A kind of temporary storage of finished
products
 A worker at bin manages the flow of products

into the sandwich holding bin, calling for

production as needed, wrapping the sandwiches
and keeping the bin stock organized and fresh
 Sandwiches are held no longer than 10 minutes

in the bin after wrapping

 Bin is stocked to 50% to 75% of estimation to

sell in the next 10 minutes

Support Activities
 Store opening and closing
 Set up machines and clean them
 Restock
 Count change
 Check for cash shortages
Staffing
Kitchen
Layout
Thank You…!!!