Annexure -VI

Annexure VI

IMPCS PROJECT- BSNL KOLKATA CIRCLE

Support Call Request (SCR) Form

Mobile No.
SCR Submitted by:
Fax No.

Designation: Request Date

Site Details
Site Name/Site ID/Cell ID

Location Address

Site Failure Details

1

Correct Fault Description and Name of the 2

Internal Alarm/ Log 3

4
location Address Yes No

What are the preliminary checks done by BSNL 2

to rectify the fault 3

4
Faulty Item/Unit Details(Incase of Hardware failure)
Module # 1
Module Name:
Part # :

Module Serial # :

Cabinet Serial# if any :

Remarks

Whom to be contacted for Telephonic Suppoort

Mobile No.

Telephone No. Signature with Date Seal

Status Update
SCR Received by: Activities SCR Status
Date Problem Escalated to:

Trouble ticket No. Closed/Open:

3rd Party Vendor's TT No. Closed Date:

Customer Feedback
Mobile No.
Name:
Fax No.
Designation: Date