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‡ Hassal (1996) states that ³a person described as copmpetent in an


occupation or proffession is considered to have a repository of
skills,knowledge and undestanding which he or she can apply in a range of
contexts and organisations ³.
‡ Lusia Lepsinger (1999) define Competency as:
(a role or responsibility) that correlates with performance on the job, can
be measured against well accepted standards , and that can be improved
via training & devlopment´.
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‡ An employee appraisal process must already exist.


‡ Managers must already have been trained to assess competencies.
‡ Employees should be made aware of the compitencies required and how to
demonstrate them when it comes to their appraisals.
‡ All employees are fully competent.
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