Details of Respondent (Distributor)

• Name of the respondent: ________________________________________________________

• Name of Shop:_________________________________________________________________
• Address of Shop:_______________________________________________________________
_______________________________________________________________
_______________________________________________________________

• Age: _____________

• Operating shop from last _________years

• Contact No.: Mob. ___________________ / Off. ___________________

• Email Id: ___________________________________________________

Questionnaire to find out the quality of service provided by distributor to retailers selling
Reliance products and to find the problems faced by distributors.

1. In how many shops do you provide Reliance products?

Area Approximate no of shops

_______________________________ _________

_______________________________ _________

_______________________________ _________

_______________________________ _________

_______________________________ _________

_______________________________ _________

2. Which products do you provide and how many per month? (Please tick multiple options
if applicable)

a) Prepaid sim card

b) Postpaid sim card

c) Reliance Landline

d) Wireless Broadband Modem

e) Wireless CDMA 1x modem

f) Reliance Big TV

g) Prepaid recharge amount in Rs

3. What efforts do you do to increase the number of shops covered by you?

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

4. According to you are there any shops where you are not able to provide Reliance
products?

a) Yes

b) No

5. If yes, then please specify how many shops are left out and what are the reasons for not
being able to provide the products?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

6. How much percentage of Reliance products get delivered on time to the retailer?
 ____________ %

7. What problems are you facing in giving service to retailers?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

8. What problems are you facing from Retailers?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

9. What problems are you facing from Reliance Communications?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

10. Do you get your commission/margin promptly and timely from Reliance?

a) Yes

b) No
 c) Sometimes there is delay.

11. Do you give discounts to retailers regularly?

a) Yes

b) No

12. Do the retailers give payments on time?

a) Yes

b) No

13. Which additional facilities should Reliance provide you to as motivation to sell more?

a) Extra incentive

b) Gifts

c) Credit facility

d) If any other, please specify ______________________________________________