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  • A Broadband Satisfaction Survey - Lock

    Transféré par

    prasannabb7452
    222 vues4 pages
    This survey asked Chennai residents about their broadband internet service providers to determine customer satisfaction levels. Respondents were asked to provide demographic information and details about their current ISP plan, usage, and level of satisfaction regarding factors such as cost, speed, reliability and customer support. They also ranked criteria like connection uptime, support, ease of installation and pricing in order of importance when choosing a broadband provider. The goal of the survey was to understand customer satisfaction and consider changing providers.

    Description originale:

    broadband survey done by prasanna

    Titre original

    A Broadband Satisfaction Survey- Lock[1]

    Copyright

    © Attribution Non-Commercial (BY-NC)

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    This survey asked Chennai residents about their broadband internet service providers to determine customer satisfaction levels. Respondents were asked to provide demographic information and details about their current ISP plan, usage, and level of satisfaction regarding factors such as cost, speed, reliability and customer support. They also ranked criteria like connection uptime, support, ease of installation and pricing in order of importance when choosing a broadband provider. The goal of the survey was to understand customer satisfaction and consider changing providers.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    222 vues4 pages

    A Broadband Satisfaction Survey - Lock

    Transféré par

    prasannabb7452
    This survey asked Chennai residents about their broadband internet service providers to determine customer satisfaction levels. Respondents were asked to provide demographic information and details about their current ISP plan, usage, and level of satisfaction regarding factors such as cost, speed, reliability and customer support. They also ranked criteria like connection uptime, support, ease of installation and pricing in order of importance when choosing a broadband provider. The goal of the survey was to understand customer satisfaction and consider changing providers.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 4

    A BROADBAND SATISFACTION SURVEY (ISPS IN CHENNAI)

    General Information:

    Name ...

    Gender... Male Female

    31 - 41 -
    Age Gro... 11 - 20 21 - 30 50 and above
    40 50

    1. Which is your current broadband ISP?


    Airtel BSNL Reliance Tata Indicom Tikona

    How long have you been with your current broadband ISP? *
    <1 1-3 3-5
    > 5 years
    year years years

    How much do you pay for this connection per month (excluding VAT)?
    Rs1001 - Rs1501 -
    < Rs1000 > Rs2001
    Rs1500 Rs2000

    How many users share the internet service?


    1 only 2 3 4 >4

    What are the main purposes of your broadband usage?


    (You may select more than one answer)
    Blogging
    Downloading
    data
    Online social networking (i.e., Friendster, Facebook, MySpace
    and etc)
    Playing online games
    Reading topics of
    interests
    Studying
    Video conferencing (online meeting)
    Working
    Other (Please
    Specify)
    2. Overall, do you feel that your service plan is value for
    money?
    Strongly
    Strongly Agree Agree Disagree
    Disagree
    3. How satisfied are you with the following aspects of your Broadband
    internet connection?

    Very Not Very


    Satis Norm
    Aspects Satis Satis Dissati
    fy al
    fy fy sfy
    a) One-time installation
    cost
    b) Ease of installation

    c) Monthly cost

    d) Consistency of speed

    e) Overall download speed

    f) Connection stability
    g) Clarity of pricing and
    billing
    h) Call centre customer
    support
    Never contact
    i) Door step technical
    support
    Never contact

    4. Using the numerical values 1 to 5, please rank the following criteria


    according to the level of importance in a broadband service, where
    1 is the most important and 5 is the least important.

    Connection Uptime (no disconnection, lesser service


    interruptions and etc)
    Customer Support
    Ease of Installation (lesser hassle when setting up the access)
    Pricing
    Speed

    5. Have you ever considered changing your broadband ISP?

    Yes, within last 3 months


    Yes, more than 3
    months ago

    No

    ----------------------THE QUESTIONNAIRE IS FINISH. THANK YOU.-----------------------

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