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Evaluation
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“Performance management is about
creating relationships and ensuring
effective communication Its about
focusing on what organisations,
managers and team members need to
succeed”
- Robert Bacal
Performance Management
In the early 1980s, a survey of management consultants reported that less than
10 percent of effectively formulated strategies were implemented
successfully (Walter Kiechel, “Corporate Strategists Under Fire,” Fortune, Dec.
27, 1982).
A 1999 Fortune article, in a cover story of prominent CEO failures, concluded that
the emphasis placed on strategy and vision created a mistaken belief that the right
strategy was all that was needed to succeed. The authors concluded that “…in
the majority of cases—we estimate 70 percent—the real problem isn’t [bad
strategy]…it’s bad execution.” (R. Charan and G. Colvin, “Why CEOs Fail,”
Fortune, June 21, 1999).
Q 1 : Why has Citibank introduced a
Performance Scorecard
Components of a Scorecard Financial Perspective
should we appear
enterprise performance (Financial, to our
shareholders?
Strategy Implementation, Customer
satisfaction, Controls , People and Standards Strategy Implementation
Standards)
Involvement in Target customer
Objectives: What the company needs Community groups
Objectives Measures Targets Objectives Measures Targets
Segment relevant
to branch strategy
to do to accomplish its strategy
measurable objectives.
Metrics: Actionable and tangible Customer Perspective Risks and Control
plan. For each metric, set a goal or To achieve our Objectives Measures Targets