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.\) Customer Number:

Tracking Number:

Response Due Date:

Problem Solving Worksheet

(\

Status

Step 0 1112 13

Action Prepare 1 Team 1 Describe 1 Contain

4

15 16

Diag. I Solve I v.

1 7 8

~red problem and S!m Corrective

Short Term Corrective Action developed but not

Action in place in house. implemented.

1

o

Prepare for Problem Solving - Does the problem warrant/require an 8D? If so comment why and proceed.

!fm Corrective Action implemented. Monitoring/evaluating effectivene ss

" wevent Wrap Long Term Corrective Action confirmed effective. Problem closed.

Is an Emergency Response Action Needed?

(If needed document actions in Action Item Table)

Team Assembled - Establish a small Team Goals:

group of people with the process/product

knowledge, allocated time, authority and skill

in the required technical disciplines to solve Team Objectives:

the problem and implement corrective

actions.

Name (Team Leader First)

Department

2A

Pro blem Descri pti 0 n w Provides the f-S,,-!ilk..:...::....::,etc:...::..:..rho:...::._f-r-:-: rl ur-:'u .... ..:...r-:..:11o;:o 'II'T-.---..-I--f-+-+-+-+--+-+-+--t--i starting point for solving the problem or

nonconformance issue.

Need to have "correct" problem description to identify causes. Need to use terms that are understood by all.

Skills

Responsibility

Part Number(s):

Customer{ s):

List all of the data and documents that might help you to define the problem more exactly?

Is there an action plan to collect additional information?

l"'TepOlre Process Flow Diagram for problem. (Attach to PSW)

From Eagle Group USA, Inc.

Revised: 1/9/02

Visit us at http://eaglegroupusa.com/

28 IS IS NOT
Who is affected by the problem? Who is not affected by the problem?
0 Who first observed the problem? Who did not find the problem?
s: (internal/external)
;:
To whom was the problem reported?
What type of problem is it? What does not have the problem?
What has the problem? What could be happening but is not?
....
cu
.r:. What is happening? What could be the problem but is not?
;:
Do we have physical evidence of the problem in
our possession?
Why is this a problem? Why is it not a problem?
>.. Is the process where the problem occurred
.r:.
;: stable?
Where was the problem observed? Where could the problem be located but is not?
E Where does the problem occur? Where else could the problem be located but is
III
.r:. not?
;:
When was the problem first noticed? When could the problem have been noticed but
c was not?
III When has it been noticed since?
.r:.
;:
Quantity of problem? How many could have the problem but don't?
~ :c >. How Much is the problem causing in dollars, How big could the problem be but is not?
o t,) c:
:z:~~ people, & Time?
What is the trend (continuous, random, cyclica1)? What could the trend be but is not?
~ c: Has the problem occurred previously? (If so
o III
:z:8 attach previous PSWs & CIFs)
Problem Description" Combine the relevant information, this will be your Problem
Description
2C From Eagle Group USA, Inc.

Revised: 119/02

Visit us at http://eaglegroupusa.com/

Interim Containment Actions - Temporary actions to contain the problem and "fix"

3 until permanent correction is in place. (Note: Validate that the action taken works).

Document Actions in the Action Item Table

Diagnose Root Cause - Analyze for "Root Cause" of the problem. Identify and verify the Escape Point.

4A

Brainstorm the possible causes of the problem (attach)

Cause and Effect Diagram (Attach copy of complete diagram(s) as appropriate)

4A

How made?

Why did it get out?

Problem (effect)

//

Materials/lnfo Machine

~~

People

People

Materials/lnfo Machine

Method

Method Environment Measurement

Note on Diagram(s) circle the most likely contributors (3 max) from each side,

48 5 - Why Analysis

Ask - Why did this happen?

Ask - Why did this happen?

Ask - Why did this happen?

Ask - Why did this happen?

Ask - Why did this happen?

Action Plan - Based on the team's discussions. Begin to complete the Root Cause Action Plan to verify and validate the root causes and test the escape point. Document this on the Action Item Table.

4C

From Eagle Group USA, Inc.

Visit us at http://eaglegroupusa.com/

Revised: 1/9/02

5 Identify Solutions - Solutions that address and correct the root cause. Solutions determined
to be the best of all the alternatives. Document and verify the Permanent Corrective Action (PCA) in the
Action Item Table.
6 Validation -Implement and validate to ensure that corrective action does ''what it is supposed to
do." Detect any undesirable side effects. Document this on the Action Item Table. Return to root .cause
analysis, if necessary.
7 Prevention (Design !Information Systems Review) - Determine what improvements in
systems and processes would prevent problem from recurring. Ensure that corrective action remains in
place and successful.
7A Address Similar Systems - List similar systems with the potential for the same defect.
Issue a CIF for items identified.
Process litem Accountability CIF# From Eagle Group USA, Inc.

Revised: 1/9/02

Visit us at http://eagfegroupusa.com/

78 Review the following documents I systems.
Completion Date
Document Accountability
Planned Actual
Management System Manual
Manufacturing Work Instructions
Inspection Work Instructions
Flow Charts
Control Plans
Design FMEA
Process FMEA
Gauges/MMDIIMTE
PPAP
Engineering Change Approval
Manufacturing Forms
Inspection Forms

8 Congratulate Your Team - Use all forms of employee recognition and document as
necessary. Celebrate successful conclusion of the problem solving effort. Formally disengage the team
and return to normal duties.
Was the PSW Effective?
Yes/No SignaturelTitie Date From Eagle Group USA, Inc,

Revised: 1/9/02

Visit us at http://eaglegroupusa.com/

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