The key to anger reduction is

knowing yourself.

A match stick has a head but not a brain

Anger – ‘Good’ or ‘Bad’ ???

Anger is a completely normal, usually healthy human

emotion. However, when it gets out of control & turns
destructive, it can lead to problems in work, problems in
personal relationship and problems in overall quality of
life.
While you have every right to be angry, you must learn
to keep that anger in check and use it constructively
Anger – ‘Good’ or ‘Bad’ ???

Being angry or frustrated is just like being under the

influence of a drug. It prevents you from rationalizing
and thinking logically.

Anger is caused by a combination of an irrational

perception of reality and a low frustration point.
Work Situation
Relationships at work are interdependent,
hierarchical & competitive.
Keeping the interests of yourself, your boss,
your peers, your subordinates, your service
providers & your customers, in alignment at all
times is difficult.
Work place is therefore an environment likely
to produce anger.

If you manage it well, it can be

productive.
 Sources of Anger

Internal External

emotionally misinterpret person makes personal

normal events and things attacks against us

stress-related anxiety lowers person attacks our ideas

our tolerance for frustration

demands and unreasonable person threatens our

expectations needs

We get frustrated person applies a derogatory

label
Anger Management

Do important jobs now before they become urgent.

When you make mistakes, learn from them rather than

getting angry.

Don't criticize, condemn & complain because it makes

you angry.
Choose a job you love
and you will not have a day of anger in your working life.

Learn to sometimes say NO.

Ask even stupid questions to avoid mistakes to
further avoid others getting angry with you.

Organize your mind and organize your desk for six

minutes every hour.

Nobody can make you angry without your consent.

Accept what you cannot change &
Change what you cannot accept.

Never get angry with a man

who has nothing to lose.

Never reply to a letter

when you are angry.
Say sorry at the right moment
to reduce the anger of others.

“A sincere apology costs nothing and

it’s a smart career move”

Indecision makes you angry.

Therefore,
decide this way or that way.
The most common occupational disease
of a poor executive is his inability to
listen.

The result is anger.

Nobody can disgrace us other than ourselves.

So why get angry?

Anger is a luxury in which only men of abundant
means or absolutely no means can indulge.

Never go to bed with an argument unsettled.

Work is the best remedy for all angers.

Men who do not know

how to fight anger, die young.

Make common sense your best friend

to reduce your anger and the anger of others.
 You cannot change others
as easily as you can change yourself.

When you want to get things done, use creative ways to

remind people as they tend to forget conveniently;
this will reduce your anger.

Most people remember 20 % of what they hear...

understand this fact to reduce your anger.
Careful with words like ‘NEVER’, ‘ALWAYS’
e.g. You are always forgetting ;
You never deliver in time.
These words alienate & humiliate people, who might
otherwise be willing to work with you on a solution.
Share negative emotions, preferably in person or
on phone.

Emails, notes, are too impersonal for the delicate

nature of negative words.

What feels like a mild rap on the knuckles when

delivered in person feels like a bomb when put in
an email or in a note.
Anger is normal reaction & controlled anger can be
productive.

Introspection (Atma Manthan);

Empathy - Putting yourself in other man’s
shoes;
Pause before a harsh word;
………….. can help.

Also remember the other anger management remedies.

 Remember

No man can think clearly when his fists are

clenched.

BEAT ANGER, NOT YOURSELF