No.

Quality Metric Definition Formula

Department: Production

No. of unit rejected___

1 Rejection Units not according to the standards
Total no. of unit manufactured
Repairing Unit repair x100
2 Percentage of unit repaired out of defective units
percentage Total defective units
Return per Total Units produced (p/m)
3 How many units produced in each labour hour
Labour Hour Total labour hours (p/m)
No. of seeds germinated x100
4 %Germination How many seed germinated out of hundred seeds
Total seeds sowed
Not seed or other seed x100
5 %Purity Pure seeds among the lot of hundred seeds
Total no. of seeds

Department: Purchases

No. of orders
1 Order Turnover A Order place in how many number of days
No. of days
Defective units___
2 Supplier Quality Expectance from supplier and what his performance
Total units supplied
Incomplete orders
3 Reorder Incomplete orders rate
Total No. of orders
0<Required by production (days)-
4 Timely Order Before production department ask the material
Supplied (days)
Purchase return (units) x100
Purchase return Goods/ material return to supplier because of not
5 Purchases
rate according to specification, defective or poor quality.

Department: Security
 No. of detectors fitted
1 Detectors Security detectors like as metal detectors
No. of main entries
Employees or relevant person’s identification mark
Wrong persons enter
2 Wrong entry rate like cards checked at the entry point; without having a
Total entry
right identification mark person entry.

____No. of cases caught____

3 Efficiency rate Security efficiency rate; e.g. Theft
Total no of cases occurred

Security Collapse No. of Security failure

4 Failure of security
rate No. of incidents occurred

Sensory system Over Heat Alarm, emergency alarm and other sensitive No. of time system work properly
5
Accuracy rate systems proved on time No. of random trial of system

Department: I.T

Networking Error Network breakups

Error or improper working of network or in the
1 (per day/per (per day/ per month)
connection among the Computers and other devices
month)
Avg. Networking Network breakdown(hours)
2 How much network fails to work in 24 hours
break downs 24
Automatic detection or sensory system missing some
Expert system No of defective bottles leaved
3 times; How many defective bottles cleared by the
failure rate Total no of defective bottles
automatic scanner in a day
No. of crimes in a year
4 Cyber crimes rate Theft and fraud through the networks
12
Unauthorized Access of irrelevant persons to databases or other No. of Unauthorized access
5
Access rate protected networks Total authorized members

Department: HRM
 Head Count Gap How many persons are required to perform a job and Over/Under H.C =No. of persons
1
analysis what are actually done a job required - No. of persons doing job

Overtime hours (p/m)___

2 Overtime Rate Extra time given by employees
Total Labour hours (p/m)

Internal hiring Internally hired sale officers

3 How many employees hired at key position internally
rate Total sales officer hired

Peoples are working according to the detail mentioned No. of persons according to JD’s
4 JD’s Accuracy rate
in their responsibility documents Total employees have JD’s

Training Program Training Evaluation after the training to know how Trainees performance before T.P
5
Effectiveness training program effective Trainees performance after T.P

Department: Marketing
Goods with minimum quality should be according to
1 User goodwill Quality delivered>Quality expected
the expectation of customer
Promotion Letters (P.L) sent to targeted customers, Sales to New customers
2 P.L success rate rate shows the result how many letters create how Sales P.L to targeted customers
many customers
Samples return No of Customers ordered
3 New product samples delivered to introduce it.
rate No. of samples delivered
Price Elasticity of % of Change in demand due to % change in price of %change in demand
4
Demand good/thing % change in price

No. of your Customers

5 Market Share (%) Percentage of your product share in market
Total Customers in Market

Department: Lab

No. of lots checked

1 Testing rate Process of checking
Total No. of Lots
 No. of defective units
2 Performance rate Testing process reliability
No. of lots Checked
Measurement No. of Defective units passed
3 Deficiency of checking system
error Total defective units
Inspector No. of test performed_
4 How many test performed by each inspector
checking rate No. of inspectors of Lab
Deficiency in Units according to standards
5 Organization’s standard below the customers standard
standard rate Complaint by customers of low standard

Hospital

Mortality rate is a measure of the number of deaths (in Deaths (General/Specific cause)
1 Mortality rate
general, or due to a specific cause) Population (General/Specific cause)
To refer to the existence of any form of disease. The term
No. of affected patient by specific disease
2 Morbidity rate may be used to refers the degree that the health
Total Patients at risk
condition affects the patient
Standardized
Incidence is a measure of the risk of the number of new Observed cases
3 Incidence Ratio
cases during some time period Expected cases
(SIR)
Patient ∑(Ratings)
4 Average Rating by the patients on satisfaction rating scale
Satisfaction rate Total patients rated

Complication of surgery is unwanted consequence of No. of complications

5 Complication Rate
procedures. No. of surgeries

University/ College
How many graduate employed after completion of No. of graduate employed in 201x
1 Effectiveness rate
degree in a year No. of graduate pass in 201x
College test system reliability depends upon, student No. of student pass (Internal+Final) exam
Test system
2 pass internally test and how many pass final external Avg. No. of student pass internal test
reliability
exam out of them
 Performance % in No. of graduate pass(201x) x100
3 Comparison of Results with competitors
Market Total graduate pass(201x)
Avg. result of college
= ∑ stud. Pass
∑ stud. Appeared
% of Avg. result Avg, Result Avg result of all colleges
4 Comparison of Avg. result with competitors
in Market Avg. result of Market = ∑student pass
∑ student appeared

Student teacher No. of students

5 One teacher for how many students
Average No. of teachers

Masjid

How many muslims do prayer according to No. of Namazi

1 Effectiveness rate
availablespace Space for namazi
Pray timing Deviation from standard time
2
accuracy (smaller the Standard Deviation greater the accuracy)
Average of Sum of Namazi daily
3 Namazi do prayer daily except Namaz e Juma
Namazi 5
No. of failure (p/m)
4 % Speaker failure Speaker fails or voice problem during the prayer
5x30
% of Namazi in How many namazi of town perfom prayer at the Avg. namazi of the masjid (p/m)
5
Town Masjid Avg. namazi at all the mosque(p/m)
Notes:

*(p/m) = per month P.L = Promotion letters JD’s = Job Description T.P = Training Program
 Total Quality Management

Assignment: Quality Metric

Submitted To: Dr. Kamran Moosa Submitted By: Muhammad waseem

Principal PIQC Ms-HRM

e-mail: waseem_rafiq83@yahoo.com
Remarks:
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Signature