AIRTEL CUSTOMER SATISFACTION IN PA

No. of Respondent Q1 (Network) Q2 (Connectivity) Q3 (Customer Care)

R1 4 5 2
R2 4 4 4
R3 5 5 4
R4 5 4 5
R5 4 4 4
R6 5 4 2
R7 4 4 4
R8 5 4 1
R9 5 4 1
R10 5 4 2
R11 5 4 1
R12 4 5 2
R13 5 4 1
R14 4 4 2
R15 4 4 4
R16 4 4 4
R17 5 4 1
R18 4 5 4
R19 4 4 4
R20 4 4 4
R21 4 4 1
R22 4 5 4
R23 4 5 1
R24 4 4 1
R25 4 3 4
R26 4 5 5
R27 4 5 4
R28 4 5 5
R29 4 3 1
R30 4 5 4
R31 4 4 4
R32 4 4 5
R33 4 5 4
R34 4 5 4
R35 5 4 5
R36 5 5 1
R37 4 4 4
 R38 5 5 1
R39 4 5 2
R40 4 4 5
R41 5 5 5
R42 5 4 4
R43 4 4 4
R44 4 4 4
R45 4 4 4
R46 5 5 5
R47 5 5 4
R48 5 5 4
R49 5 4 4
TOTAL 4.367346938776 4.3469387755102 3.24489795918367
SATISFIED SATISFIED SATISFIED
4.382653061224 4.346938776 3.25510204081633

UNSATISFIED UNSATISFIED UNSATISFIED

0.63265306122449 0.653061224 1.74489795918367

NETWORK SATISFACTION OF AIRTEL

4.5
4
3.5
SATISFIED
3 UNSATISFIED
2.5
2
1.5
1
0.5
0

SATISFACTION LEVEL
1.5
1
0.5
0

SATISFACTION LEVEL
CTION IN PATNA.
Q4 (Service)
4
4
5
4
4
2
4
4
4
4
4
4
4
4
4
4
2
4
4
4
4
5
4
3
3
5
5
4
3
4
4
4
5
5
4
5
4
 4
4
5
5
4
1
4
5
4
5
4
4
4.02040816327 2 SATISFIED UNSATISFIED
SATISFIED 4.346938776 0.653061224
4.0212585034
3 SATISFIED UNSATISFIED
UNSATISFIED 4.34693878 0.653061224
0.97874149659864
4 SATISFIED UNSATISFIED
4.34693878 0.653061224

SATISFIED
UNSATISFIED