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It is also important for our Warranty data that the fault code for 918 and 818
dishwashers be included in the Electronic Fault Display Detailed Fault Code box on the
claim form.
DISHDRAWER
AIR PUMP
In the early version of the Service Manual we describe how to service the lid seal air
pump. This is no longer necessary as individual spare parts are no longer available. If
an air pump fails then just replace the entire pump.
PARTS TO BE RETURNED
The Range & Dishwasher Division is now including Freepost self addressed stickers
with DishDrawers parts they require back from the field. Please fill in the enclosed form
and have these sent direct to Dunedin.
F1 FAULT
If you come across a DishDrawer with an F1 fault and it is only displayed in the one
drawer, do not assume that it was that particular drawer that failed. There are two
switches on the flood switch, one for the top drawer and one for the bottom drawer.
Depending on how quickly water filled the base pan will depend on whether both or
only one drawer faults. Normally both switches will activate at the same time or, only
one drawer will be in operation at one time.
The new system improves the sealing effectiveness of the silicon gasket presently being
used by using an overlapping gasket as opposed to the joint being left relatively
exposed.
Figures 1, 2.
The new tub can be identified from the present tub by the difference in the number of
holes in the rear flange.
INTERCHANGEABILITY
At present any Dishdrawer that requires a replacement tub can use the new tub.
The new lid is also interchangeable with machines produced from Serial Number
LLD526552 provided a lip on the tub is cut off during servicing.
Figures 5, 6.
The new lid and tub have been introduced from Serial Number AID525941.
When replacing a lid on any product prior to Serial Number AID525941, a new gasket
and straight connector will also be required.
If ordering a filter plate assy, part number 525807, then this will fit any machine.
CD ROM 599031
The service manual in CD ROM is now available under part number 599031. It is
available to all Authorised Service Centres at a nominal cost of $15.00.
DIAGNOSTICS 599034
For extra copies of the diagnostics pages for the Test Procedures book, please order
them under part number 599034.
To check the water pressure without using a pressure gauge, fill the machine, then drain
the water into a bucket with litres marked on it. There should be 4.5 – 5.5 litres in the
bucket. If there is less, the water pressure is too low. If the machine is a 918TD, check
the hot water pressure as well as the cold just in case it is only one of the water supplies
that is the problem.
As a suggestion, to help the water flow it is possible to fit a 12mm diameter inlet hose.
These are available as a laundry hose under part number 426123.
* The pre-set over temperature value has changed from 90oC to 84oC.
* The F5 fault is now removed.
* A shorted sensor now reads 0oC instead of 35oC.
* An open circuit sensor now reads 96oC instead of 78oC.
* The minimum fill time is now 60 seconds instead of 50 seconds for all cycles
except Normal and Eco. This should reduce the noise and reduce the amount of
water topping up later in the cycle.
The software that has these changes is now Version two. To identify which version
software a particular machine has:
TRIM COLOUR
The white DishDrawer now has a grey front trim, although in early production it was
black. The stainless steel and integrated models continue to have a black trim.
The condition is normal and the rinse aid dispenser need not be replaced unless it is
proven that the float inside the dispenser is not being activated as the rinse aid level
rises.
It is not necessary to cut the cable tie to remove it. It is possible to slip it over the
retaining clip on the base to allow removal of the drain hose, then slide it back on again
after re-fitting the hose.
Rubber mount with section cut out Section of exhaust bracket where
rubber mount is to clear
Range & Dishwasher Division
Fisher & Paykel Limited DW005
Dukes Road, Mosgiel, Dunedin May 1998
Private Bag, Mosgiel, Dunedin
Phone 03 489 3819, Fax 03 489 7611 COPYRIGHT © FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER LOWER TUB ACCESS TOOL DIAGRAM
The following diagram is for the tool to hold the lower tub up for easier access to the
underside of the tub.
INTEGRATED BADGE
From now on all integrated DishDrawers will be supplied with the 3 different colour
options of housing and buttons for the integrated badge.
Chrome
Black
Satin
It will be up to the installer to change the colour option of the badge. The badge comes
apart so that the required colour of buttons and housing can be fitted. The components
are also available as spare parts.
DW006
June 1998
COPYRIGHT FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
This Technical Bulletin NZ AUST
applies to: Yes Yes
Enter diagnostics
Advance to the fast cycle /test cycle
Press the fast wash button
All claims that do not have the fault code in the appropriate box on the claim and have
an electronic controller replaced will have the payment for the claim held until the fault
code is retrieved from electronics. If when entering diagnostics there is no current fault
code in the memory then a reasonable description of the technicians description of the
fault they diagnosed will be sufficient.
It is imperative that when servicing a Phase 1 DishDrawer a Lever Kit is fitted to the
electronic controller if it does not have a green lever.
The spring provided in the kit is softer than the earlier springs, therefore must be
replaced in conjunction with the lever.
DD601V2
Production has started on the DD601V2 now and parts and service manuals will be
mailed out shortly.
The Parts Manual covers Version 1and Version 2 so it will not be necessary to keep both
Parts Manuals. This manual also incorporates the USA parts where applicable.
The Service Manual is similar but there are enough changes to require a complete new
manual.
The tub tool and pen tool diagnostic programmes are not compatible but all those who
have registered will receive the updated version.
DW007
July 1998
COPYRIGHT FISHER & PAYKEL LTD 1998
INTEGRATED BADGE
The integrated badge now has an earthing lead attached to it due to the possibility of
static discharge from the user to the badge. The earth wire attaches to the mounting
panel on the front of the machine by means of a spade terminal. If there are any product
in the field that are having this problem then a new integrated badge and front mounting
panel will be required.
The new model number for the DD601v2 with an electro-galv wrapper and white
pre-finished doors is:
DD601v2 WZ
DW007
July 1998
COPYRIGHT FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
PRINTED CIRCUIT BOARD CASE – 918TD & 818S MODELS
The P.C.B. plastic case will be changed from the blue colour to white from 1 December
1998 on 918TD and 818 models. Otherwise the controller remains identical.
DISHDRAWER
AIR PUMP & EXHAUST VALVE TEST V2 DISHDRAWER
With the change in position of the draw microswitch from the controller at the front to
the rear of the left hand drawer runner, and the microswitch now being in series with
exhaust valve, it is not possible to operate the DishDrawer in diagnostic mode without
first activating the microswitch.
This can be achieved by removing the left hand rail pin and sliding the rail back until it
is fully home, thus activating the draw microswitch. Once this has been done, the
DishDrawer can be operated in Diagnostic mode.
LID TABS
When the lid for the DishDrawer is being removed please ensure that the tabs are pushed
fully back so they do not catch on the locking plate. Some lids have been returned with
the tabs missing. The best method is to use two screwdrivers, one to push the tab back
and the other to lever the lid down. When refitting the lid, ensure that the tab is fully
forward once installed. This will stop the lid falling out and alleviate the need for a
reservice.
PART RETURNS
Please ensure when returning parts that you include the claim form. We have had some
instances where this is not happening. If you want a prompt payment please put the
claim form with the part.
This has been caused by the hose being blocked or crimped in some way, as it is only a
low-pressure hose it cannot handle mains pressure. The possible cause of a kink is the
hose incorrectly positioned behind the tub, and when the draw is closed it crushes the
hose. Make sure when you are checking for this problem that the hoses do not cross
over each other behind the tub. Another possible cause is the restrictor coming out of
the valve and becoming lodged in the hose, causing mains pressure to build behind it.
Refer to the picture below (next page) for correct hose position.
DW008
October 1998
COPYRIGHT FISHER & PAYKEL LTD 1998
INSTALLATION TEMPLATES
The templates have now been replaced with new style ones to make it easier to line up
the machine with the cabinet fronts. The new style templates will be supplied with all
new product.
DW008
October 1998
COPYRIGHT FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER ROTOR CHANGE
There was a change in the rotor as from Serial Number AID525892 onwards.
The change is in the plastic cover just under the wash impeller, and will alleviate
priming problems encountered in some earlier machines. The new rotor is
interchangeable with the earlier ones provided a new filter plate and lock nut are
also fitted. To avoid confusion, we are making up a Version 1 kit as shown
below:
Please add theV2 Rotor, part number 525884, to your Parts Manual, part
number 599021.
There is a simple test to determine whether there is a faulty module. Switch the
power off at the wall for three seconds, then back on again, then go into the
diagnostics mode and carry out an element relay test. Switch the element relay
on to see if the element heats. If it does, the problem was caused by a power
outage/fluctuation.
If the element did not heat during either test, carry out the tests for an F4 fault as
shown in the flow chart in your service manual.
DISHWASHERS
918 ELEMENT STUD CHANGE
Dishwashers with the serial number starting with AUD are now having elements
fitted with a 6mm-threaded stud. When existing stock of the old element is
cleared, we will supply the new element in a kit form with the nuts.
DISHDRAWER
TUB GRAPHICS ON DISHDRAWER
We have seen instances where the program graphics have been coming off the
tubs. At present we are working on a fix for this problem and would ask that a
record be taken of all customers who have this problem. Please inform them
that a fix is on the way, and is expected to be available by early April.
U3 Faults
We have been receiving controllers back from the field for U3 faults and finding
no fault with them, but they are showing low pressure in the display. The reason
the U3 fault can occur is that when the machine is on a high pressure water
supply and is accidentally switched to low pressure, it sees prime too quickly
and shuts down to prevent a flood.
This can happen through the customer going into the rinse aid setting option by
opening the drawer and placing their fingers on the Eco and Program settings
for 5 seconds until a beep is emitted and the display turns red and shows HP in
the display. Once in this mode, the customer can change the rinse aid setting
by pressing the program touch switch. When exiting this mode they should
press the power button, but if they press the start pause button, this will change
the water pressure setting to LP. If they then exit the mode by pressing the
power button, the drawer is set for a low pressure water supply. Please check
for this problem before replacing the controller.
DW010
March 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Please read the following Technical Update as it has information that has
changed since the mail out that we sent out earlier in the month.
TECHNICAL UPDATE
DD601V2 DISHDRAWER DRYING FANS
Recently, with the exceptionally hot weather we have been experiencing, we
have received reports of the drying fan coming on at times other than during the
drying cycle. This is, however, a normal function for the fan to activate in high
ambient temperatures, the reason being that it provides cooling for the heat sink
and element relay in the controller.
If a customer calls with this complaint, ask them to take a note as to what room
temperature the fan is coming on at and the serial number of the machine. The
fan operating at temperatures above 31° Celsius is normal. Machines with the
Serial No. AUD?????? to Serial No. NFD?????? inclusive will have controllers
that switch the fan on at lower temperatures. If customers have concerns about
the fan activating at times other than during the drying cycle in machines within
this serial number range, an authorisation number must be obtained from your
local technical representative, and a replacement controller fitted. Controllers
are available from your local parts distributor. Please return your faulty
controllers with the warranty claim form. Controllers with serial numbers after
525832041418 have been modified. The main hardware change is that the fan
will not be activated out of cycle, but will still carry out its operations as normal.
At this point it must be noted that the fan does keep running for 30 minutes after
the LCD shows (OO). This is part of the normal operation of the machine and
can be stopped by the customer opening the drawer.
DW010
March 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
918 & 818 DISHWASHERS
TIGHT BASKETS
Machines made between serial numbers NSD?????? and NHD?????? may be
found to have baskets that are tight to pull out. It has been found, especially on
the top basket, that the axle mounts have not been bent correctly and therefore
cause the roller and axle to sit on an angle in the track. This causes the roller to
bind. Straightening the wire wheel mount so that it sits square to the rail will
rectify this. Also check that the tub rollers through which the track moves are
parallel with each other and are at right angles to the side wall.
MYSTERY F1 FAULTS
We have been seeing, through warranty claims, an increasing number of F1
faults where no cause can be found. The service technicians are finding water
in the base of the machine but cannot find the leak. In our experience we have
found leaking basket rollers, loose fill vent nut, or loose door gasket screws
usually cause these problems. To check for this type of fault, it is necessary to
remove the wrapper. If the machine has been leaking from these points, one of
the tell-tail signs will be a white detergent residue stain. Please check for these
faults as it saves an annoying reservice.
DISHDRAWER
TECHNICAL BULLETIN MISPRINT (DW007)
The above bulletin had a part number misprint concerning Lid, part number
525826. This should read part number 525876. Please change this in your
technical bulletin DW007.
TUB GRAPHICS
We now have a field fix for the tub graphics coming off the tub. We can now
supply a handle that has the tub graphic printed on top right hand side. When
fitted, the graphics line up with the light pipes. It is no longer necessary to
replace the tub.
Below are the part numbers for the field fix handles.
DW011
April 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Field returns from New Zealand and Australia show that the air pump can
overheat and melt. This failure mode may show F7 (motor controller) error code,
or possibly F1 (flood).
Cause:
The origin of this failure is with the controller, not the air pump itself. The air
pump coil is normally supplied with a chopped waveform, and if this faults to full
voltage then the coil overheats and melts the relatively thin walled pump parts.
The reason for the controller failing is believed to be due to a voltage surge on
the electrical supply, e.g. by lightning. However, the details are still uncertain.
In some cases the controller can recover after it has failed.
To clarify the picture, it would be helpful if field staff could provide certain
additional data on the warranty form, particularly:
Solution:
• Replace air pump.
• Replace controller, even if no F7 shown.
• Check coil of Exhaust valve as well. It must not be distorted.
DW011
April 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
RANDOM BEEPING AND FAULT CODES OR CYCLE RESETTING
In initial production of the 920 and 820 controllers we used a socket mounted micro-
processor. It has been discovered that a few of these up until product serial number. NRD
316408 were not seated correctly. We have reworked a large percentage of these products
but one or two may have slipped through.
When checking that the microchip is seated right down, please observe static protection
precautions to avoid damage to the controller at a later date. Also check that all the
processor pins are located in properly and none are bent over or damaged.
The earth terminal on the wash motor not being clean can also cause this random fault.
Remove the spade terminal and check that the motor varnish has not coated and insulated
the motor earth.
TEMPLATE REALIGNMENT
The template for the foot fixing brackets on the 920 & 820 has been bought into alignment.
This was a half hole out and caused some concern on concrete floors.
Silicone up
Rib of silicone to
form a dam
DW012
June 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
DISHDRAWER NOT SENSING PRIME, OR OVER FILLING –
VERSION 2 MODELS
If the DishDrawer is over filling or not sensing prime correctly, check the rast connection from
the hall sensor where it connects onto the controller. A bent connector, loose connection or
corrosion at this point can effect the fill level.
DW012
June 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER NOT SENSING PRIME AND OVER FILLING, OR
RETAINING WATER AFTER DRAIN CYCLE
Further to last month’s bulletin, the following is a list of checks to carry out if a DishDrawer
with one of the above problems is encountered:
½ Check the rast connection from the hall sensor where it connects onto the controller.
Make sure the connector is not damaged, loose or corroded (version 2 only). Make sure
the flow restrictors are not missing from the water inlet valve. These restrictors are fitted
into the outlet side of the water valve and are used to restrict the amount of incoming
water to around 4 litres per minute.
½ Check for obstructions in the drain hose, kinked, blocked etc.
½ Check the water fill setting. Make sure it is not set on low pressure when the DishDrawer
is connected to high pressure.
MODULE PACKAGING
We have found that it is no longer necessary to use anti-static bags to package DishDrawer
controllers. The plastic housing of the controller, along with the cardboard box it is packed in,
gives sufficient protection for the controllers against static damage. It is, however, very
important to still take all the usual anti-static precautions when handling the controllers. It is
also important, when returning failed modules for service, that they are returned in the original
carton they were supplied in.
DW013
September 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
DW013
September 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Drawer Front Air Flow Chamfer
Chamfer the back of the Drawer
Front Panel at the bottom as shown
to enhance airflow.
DW013
September 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Badge Cutout Dimensions
Cut out Badge Mounting Hole in the
chosen position (see Control Badge
Mounting Zone on diagram above).
The Control Badge can be found on
the Mounting Bracket enclosed with
the product.
Lower Kickstrip Mounting Pilot Holes are drilled at the time of installation.
DW013
September 1999
COPYRIGHT FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
CYCLE TIME CHANGES
As from serial number NED539653 in May 1999, there was a software change
made to the DishDrawer modules, which increases the length of the dry time.
This may be encountered if a module is replaced in a version two DishDrawer
manufactured before the above serial number. It would be noticed, for example,
that when selecting a normal wash, the cycle time that comes up in the display
is now 99 minutes whereas it was previously 89 minutes. This could possibly be
of concern to a customer with a double DishDrawer who selects the same cycle
on both drawers and finds the times are now different. If the customer will not
except this, then contact your Technical Representative and arrange for them to
down load the latest version software into the other module.
DISHWASHERS
NEW CONTROLLERS WITH THE RFI FILTER INCORPORATED
The DW820 & 920 Dishwashers are now fitted with new controllers that have the RFI filters
incorporated in them. The new controllers will supersede the original ones and can be used
across the board in old and new DW820 & 920 products. The original controllers CANNOT,
however, be used in any products manufactured after Serial Number DFD344956. There are
also some new components introduced from the above serial number that are used in place
of the original RFI filter to clamp and connect the incoming power cord. The new part
numbers effective from Serial Number DFD344956 are as follows: -
526062 Basket
526346 Rack Mega
526092 Insert Plate Rack
• Element Assembly
• Gasket
• Retaining plate
• Washer
• Nut
Due to a supplier problem we have recently changed our Part Number 388928
and Part Number 521038 pressure switches to a different brand. The part
number has remained the same and there will be an Instruction Sheet enclosed
with the new pressure switch detailing changes to the terminal numbering as
follows:-
Terminal 13 on the old pressure switch becomes Terminal 14 on the new one.
Terminal 23 on the old pressure switch becomes Terminal 24 on the new one.
The above terminal changes apply to both new pressure switches but all other
terminal numbering remains the same.
It should be noted however that once tightened correctly, the course threaded screw and
tapping plate we had been using will seal satisfactorily. Care should be taken not to strip the
threads when tightening these screws. They are factory tightened to 3.5NM and testing has
shown that the torque must drop below 1NM before a leak will occur.
DISHDRAWER
SQUEALING ROTORS
We have received several claims recently for the replacement of rotors that have squealed
when the machine is run for the first time. Please note that this is quite normal. The rotor
may squeal within the first minute of use after a product is installed, as the rotor bearings are
dry until the product fills with water for the first time.
As well as turning off the beeps that signal the drawer is open, this feature also prevents the LCD
display from lighting whenever the drawer is opened (or the LED lights on an Integrated product).
If a customer wishes to use their DishDrawer in this mode, they need to press the power button
to turn the product on. If a customer wants to take their product out of this mode, they need to
follow the instructions in the Use & Care Book. This entails entering the Option Adjustment
Mode and pressing the Key Lock button to get the smiley face symbol showing, then pressing
the Power button to exit and save.
We will be making changes to the Use & Care book in the future to better explain this feature.
We will also be changing the name of this feature to the Auto Power feature.
The original flood switch, part number 525941, will continue to be used in all DishDrawer products.
Please note, due to its very low current rating the new flood switch can only be used in DW920 & 820
products. The original flood switch, part number 525941, must be used in all DishDrawers, 918TD, &
818S products.
When servicing a product for the above fault, first establish whether there has been water in the base? If
not, check the float has not been jammed up by wiring etc? If this is ok, check the continuity through the
flood switch contacts and if there is any doubt, replace the flood switch assembly with the new one
mentioned above.
If there is water in the base of the product and it is not obvious where it is leaking from, the product should
be removed from the cavity, the outside wrapper removed, and a check made for signs of previous leaks.
Test run the machine, and check the following places for leaking:
DISHDRAWER
INTEGRATED BADGE ASSEMBLY PART NUMBERS
The following is an updated list of the integrated badge part numbers, along with associated componentry.
525185 INTEGRATED BADGE ASSY CHROME. (includes:- badge chrome, buttons chrome,
light pipes, circuit board, circuit board cover, wiring harness)
526033 BADGE ASSY SATIN. (includes:- satin badge, satin buttons)
526032 BADGE ASSY BRASS. (includes:- brass badge, brass buttons)
526691 BADGE ASSY BLACK. (includes:- black badge, black buttons)
525182 BADGE CHROME.
525180 BUTTONS CHROME.
525184 LIGHT PIPES INTEGRATED BADGE. (suits all colour badges)
525181 ELECTRONIC CIRCUIT BOARD INTEGRATED BADGE.
525183 CIRCUIT BOARD COVER INTEGRATED BADGE.
525329 WIRING HARNESS INTEGRATED BADGE.
Note:- The Satin coloured badge may be referred to as stainless in some documentation.
DW022
September 2000
To prevent this happening, we have now superceded the kit part number 525736 across to the current rotor
part number 525884. Therefore, if it is necessary to fit a rotor to a product made prior to AID525892, it
will also be necessary to order the current filter plate lock nut, part number 526069. It has been decided
that a new filter plate is not required when doing this. The current lock nut will fit into an earlier filter
plate (made prior to AID525892) and lock a new rotor in place without any problems.
While on the topic of rotors, we would also like to advise that we carry out testing on all the rotors that are
returned for fill or wash related problems. They are first tested in a device that measures magnetic force
and then run in a DishDrawer through 50 full cycles. We are finding 99% of them have no fault at all and
in the future we will be returning these rotors with the claim form to the Service Centre.
U3 FAULT
We are receiving quite a few claims where a U3 fault has occurred and the technician subsequently
replaces the electronic controller. When returned, we are finding that most of these controllers had simply
been set to low pressure, which, if connected to a water supply with normal pressure, will cause a U3 fault.
This is usually done accidentally by the customer in the option adjustment mode. If a call is received for a
U3 fault in a DishDrawer, it can quite often be resolved over the phone by referring the customer to their
Use & Care book and having them check the water pressure setting.
DW022
September 2000
Customer’s Complaint - Dishes have blotchy marks on them that look like
water stain marks, not food
Cause of problem Not enough rinse aid being used. The water is not soft enough during the
final rinse and therefore hard water droplets containing impurities are drying
on the dishes instead of running off during the dry cycle.
How to resolve the Confirm that the customer is using rinse aid.
problem The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and
for optimum dry performance run the DishDrawer on normal or heavy red
cycles.
If a dry problem still exists, a service person needs to check the rinse aid
dispenser in diagnostics to make sure it is dispensing correctly.
DW023
December 2000
A damaged drain impeller on a rotor is caused by foreign matter in the wash water, i.e. broken glass, fruit
stones, etc., and this should also be pointed out to the customer to prevent a repeat call.
CONDENSATION STRIPS
We now have available a condensation strip, Part Number 526711, which is to be fitted to the following
DishDrawers whenever they are serviced:
All Phase 1 DishDrawers (version 1 and version 2) manufactured in 1997, 1998 & 1999. Serial
numbers will begin with L or A or N.
This condensation strip is designed to prevent moisture forming around the top trim area of the chassis.
Please make copies of the fitting instructions available to all service staff and ensure that they have stocks
of the condensation strips in their service vehicles. One extra unit of labour should be claimed on each job
where a condensation strip is fitted. (See attached page for fitting instructions.)
Stand in front of the DishDrawer and orientate the strip so that the barb is pointed upwards and closest to
you, the tape away from you. This is the way the part attaches to the chassis.
Ensure that the area where the part is to be attached is clean and dry – this is very important.
Remove the backing from the double-sided tape, open the drawer and position the part under the chassis
trim so that it is centered.
Clip the barb between the chassis trim and the chassis (as per diagram below) and press tape firmly along
the length of the strip to ensure good adhesion. The ends of the strip may not clip in easily – apply
pressure towards you, as well as upwards to help them clip in.
It is very important that the strips are tightly clipped in, all the way along the part. If not, apply pressure
upwards and outwards to help them clip all the way home.
Make sure pressure is applied all the way along the extrusion as the tape is pressure sensitive. It is
important that this adhesion is reliable to ensure the moisture cannot get past the seal.
Chassis
Trim Lid
DW024
March 2001
The pressure reached after running the air pump for 60 seconds should be between 20 – 40Kpa. After the
pump is switched off it should not drop more than 2Kpa in a 30 second period.
• If the coils on the old dispenser are electrically ok swap them onto the new dispenser.
• If the coils on the old dispenser are faulty you will need to cut the RAST 2.5 plug off the wiring
harness and reterminate it with 6.3 quick connect spade terminals in order to connect to the new coils.
This change of coil has also necessitated a change to the current phase 3 DishDrawer dispenser harness.
Please add the new harness part number into the phase 3 DishDrawer parts manual.
Product Faults:
• Is there a bad or intermittent connection where the lid motors plug onto the chassis circuit board?
Extreme care should be taken when plugging in & unplugging the lid motors to prevent damage to the
plugs and circuit board.
• Is the lid fitted the wrong way around? It has the words front moulded into the top of it.
• Are the stainless steel stiffening braces crimped to the front and rear of the lid dislodged or missing?
• Is one of the yokes damaged or not clipped in correctly to the front or rear of the chassis effecting the
alignment when the lid seals on the tub?
• Are all the lid actuators clipped onto their relevant slide rail and yoke correctly?
Customer Faults:
• Was the spray arm in place? If the spray arm in a phase 3 DishDrawer manufactured prior to
CRM729231 is not in place, there is a chance that it will over fill and flood out the rear vent hole
before it faults U1. This is more likely to happen if it is connected to a hot water fill as there is more
pressure generated within the tub when filling with hot water. Products manufactured after the above
serial number have a software change to ensure they will fault U1 before flooding.
• Did the customer spill rinse agent when filling the dispenser? This would cause excessive foaming
which would subsequently spill out the drying vents.
• Did the customer squeeze a large item into the DishDrawer that has prevented the lid from coming all
the way down and sealing correctly?
TUB LATCHES CLICKING CLOSED PHASE 3 DISHDRAWER (NZ, AUS, USA, UK)
We have identified a potential fault with a small batch of tub latches that mount on the rear of the slide
rails. There is the potential for a faulty latch to flick closed when the tub is pulled open. The resulting
problem is that the tub won’t close completely and will protrude out slightly on one side. If this fault is
encountered and it is not something an installer or service person has accidentally done, then it is
recommended that the offending tub latch be replaced to prevent any future problems.
DW025
June 2001
DW025
June 2001
If ordering a handle only from the spare parts manual, it will automatically supercede to one of the above
kits. These kits include the following parts: handle, handle insert, latch handle & new mounting screws.
When fitting a new handle it is important that all of the parts in the kit be fitted including the new latch
handle & screws.
DW025
June 2001
Phase 1 or 2
wooden integrated
door panel with Phase 3
chamfer integrated
bracket
NOTE:
Any claims for the above mentioned products received in the future where the condensation strip has not been fitted
will be returned to the service centre to be actioned at their cost.
Dual micro-switch flood switch assembly Single micro-switch flood switch assembly
wiring connections (old assembly) wiring connections (new assembly)
As there have now been several changes to the flood switches we use in our dishwashing products (bulletin DW022
details a previous change), please use the following table to clarify what flood switch assembly is compatible with
what products.
525941 Flood Switch Assembly with dual micro-switches. All 818S & 918TD
Note: the micro-switches used in this assembly are designed for higher Dishwashers & all
current AC voltages. version 1 & 2
This assembly can be identified by its colour:- brown top & base DishDrawers.
DW026
July 2001
DD601v2, DS601v2 (NZ, AUS, SGP) & DD602, DS602 (USA) Integrated
There seems to be some confusion as to the necessity of a chamfer on the bottom of the top drawer’s
integrated panel. To enhance airflow, there is a requirement for a chamfered edge, although if the
cabinetmaker can provide an 8mm gap between the top integrated panel and bottom integrated panel (or
the joinery below in the case of a single DishDrawer), this chamfer is not necessary. However, the top of
the bottom drawer’s integrated panel must be no higher than the bottom of the top drawer’s cabinet trim, as
shown. In the case of a single DishDrawer, the 8mm gap must be between the bottom of the integrated
panel and the bottom of the cabinet trim.
Top Drawer
Integrated Panel Bottom of Top Drawer
Cabinet Trim
8mm Gap
Bottom Drawer
Integrated Panel Bottom Drawer
Cabinet Trim
In summary:
If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is less than
8mm, there must be a chamfer as per the Installation Instructions.
If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is 8mm or
more, there is no need for a chamfer provided that the top of the bottom drawer’s integrated panel is no
higher than the bottom of the top drawer’s cabinet trim. In the case of a single DishDrawer, the 8mm gap
must be between the bottom of the integrated panel and the bottom of the cabinet trim.
All rotor assemblies will have a material recycling mark on the underside of the top flange assembly and
these are described below:
• From the start of DishDrawer production to December 1998 we used Acetal which has the mark
> POM <.
• This was then changed to Glass Filled Polypropylene (for its acid resistant properties) which has the
mark > PP-GC30 <. The serial number of the first product fitted with these is ALD557477.
• In April 2000 it was changed to Carilon (for its acid resistance and bearing properties) which has the
mark > PK <. The serial number of the first product fitted with these is DHD595654.
When servicing a version 2 DishDrawer for wash performance problems, look at the rotor assembly, and if
it has the recycling mark of > PP-GC30 <, replace it with the current spare part which should be marked
> PK <.
DW027
September 2001
DISHDRAWER
F1 FAULT CHECKLIST FOR PHASE 3 DISHDRAWERS – NZ, AUS,
SGP, USA
First determine whether it’s a Full Flood F1, Small Puddle F1 or a Dry F1.
A Full Flood F1 is when there is sufficient water (2-3mm throughout the base) in the base to trigger the
flood switch.
A Small Puddle F1 is when a small amount of water has triggered the flood switch.
A Dry F1 is when the base is free of water.
NOTE:- If there is evidence of the leak coming from the lid area (eg water down the outsides of the tub or
if too dry, look for rust spots on the cut edge of the slide bracket) look for the following:-
• Lid Actuator jammed (check using diagnostics)
• Lid gearbox not working
Wire off actuator
Wire off actuator terminal at RFI board
Dry solder joint on actuator terminal on RFI board
Pins pushed through on actuator terminal on RFI board
Gearbox case unclipped
Gearbox fallen off slide
• Lid assembled correctly
Lid on yoke, lid actuator in yoke, actuator in gearbox nut, lid gearbox assembly on slide
• Lid seal damage
• Lid not working due to electrical connection to Controller
• Interference on Yoke – sound insulation
• Lid stiffening brackets fitted properly
• Interference on lid:
Oversize dish/utensil near the tub rim
• A Spray arm being off in a hot fill situation did cause a F1 due to the overfilling water coming out the
rear vent before a U1 fault stopped the water supply.
NOTE: A change made to the controller now ensures that a U1 fault will come up first. All products from
CRM729231 have this improvement.
• A rinse aid spill can cause excessive foaming which will subsequently spill out the drying vents and
trip the flood switch. Please note that most of the foam may well have dried up by the time the
serviceman arrives to check the machine.
NOTE: A change made to the controller will significantly reduce this. All products from CKM756697 have
this improvement.
DRY F1’s
Check the following:
• F1 in top tub only and a dead bottom tub indicates a blown power supply resistor in the bottom heater
plate.
• Condensation on the flood switch or evidence of such.
• Corrosion on the RFI board.
• Faulty connection on the chassis harness from controller to RFI board.
DW028
November 2001
Fault:
• More than likely that this was due to a faulty controller.
• IMPORTANT – check all the coils before starting machine because if the power supply resistor has
caused the melted fuse link, excess current may well have been going through one of the coils, (inlet
valve, detergent dispenser diverter valve or rinse aid pump valve) shorting it, and if this coil is not
replaced the fault may re-occur. NOTE: All coils should measure approximately 70ohms
F4:
• The F4 time for the Ph3 DishDrawer is 120min from the time the element is switched on for it’s heating
cycle.
• The Ph3 DishDrawer does not show HE when heating, they merely stop counting down time.
• NOTE: If the heater resistor (element) fails, the power supply resistor will heat the water but at a
greatly reduced rate, so that after 2 hours the water may seem warm but it will not get to the required
temperature. This could cause a bit of confusion in that the service person may think the element is
still working.
DW028
November 2001
DISHDRAWER
Installation of DD603 – NZ, AUS, SGP, USA, UK
The flanges are used as the tracks to carry the yokes that raise and lower the lid seal assembly. When
screws are put in these holes in either the top or bottom drawer, the seal will not lower and water will
spray over the top causing a severe leak. It is not necessary to remove the top drawer for
installation. To access the mounting tabs, remove the bottom drawer, pull back the cut- outs
located in the side wall insulation, and secure with screws provided (Example#1 page-1). If
necessary, you may also use the tabs located at the top of the Dishdrawer. They fold forward and
attach to the underside of the counter top. It is important to replace the insulation back over the
mounting tabs.
Example # 1
THESE HOLES MUST NOT BE USED to secure the Dishdrawer to the cabinets or for any
other purpose!
Example # 2
Please forward a copy of this bulletin to all installers, contractors or plumbers you are using to install our
product.
Warranty claims for improper installation are not covered under the manufacturers warranty and will not
be paid.
DW029
January 2002
The new Dispenser, part number 526859 differs from the old dispenser, part number 526536, in that it has
shorter screw bosses and therefore a different bracket is required to fit the dispenser to the tub. A new
spare part kit has been introduced (part number 526860 Dispenser Kit) which includes the new dispenser
and two of the new brackets. This should ensure that whenever a new dispenser is ordered, for a phase
1, 2 or 3 product, it will have the appropriate brackets to fit the dispenser to the product. In some cases
(ie products already fitted with the new 526859 dispenser) the brackets will not be needed. If fitting the
older type spare part dispensers (526536) to a product currently fitted with a new type dispenser
(526859), it will be necessary to fit the older type dispenser mounting brackets (525632).
NOTE: The new Dispenser, 526859, is fitted to all products from serial number CKM754991.
The other issue when replacing a dispenser is the coil electrical connection.
1. If the coils on the dispenser being replaced are not faulty, swap them on to the new dispenser.
2. If the coils on the dispenser you are replacing are faulty and their electrical connections are not the
same as the replacement dispenser, the following options are available:
a) Fitting a spare part dispenser with RAST 2.5-edge connector coils onto a product that has
6.3mm quick connect spade terminals on the wiring harness will mean fitting a 526263
Harness Dispenser PH3.
b) Fitting a Spare Part Dispenser with 6.3mm quick connect spade terminal coils onto a product
that has RAST 2.5-edge connector fittings on the wiring harness will mean either:
i) Re-terminate the wiring harness with 6.3mm quick connect spade terminals, or
ii) Fit a 526788 Harness Dispenser PH3 QC6.3, or
iii) Fit spare part RAST 2.5 connection coils, 526451 Coil Assy 24V DC RAST 2.5 750GW
to the spare part Dispenser.
DW029
January 2002
The new handles and modified tubs are on all products after serial number CUM763188.
The old style handle does fit onto the new style tubs
although the rigidity of the left side once in place is not
the best. Once the door is fitted there is no obvious
defect except that the left-hand side of the handle can
be lifted slightly. In the cases where this deemed to be
unacceptable, the new style handle should be fitted.
In summary:
When replacing a tub on a product made before serial number CUM763188, the existing handle can be
used, but take note of the concerns expressed earlier if the replacement tub has the modified tub flange. If
the replacement tub does not have the modified tub flange the existing handle may still be used.
Modified tub Original tub
DW029
January 2002
We have concerns that when servicing the 920/820 dishwashers for F1 faults, (flood switch has been
activated) some service people are simply tightening the top tub roller screws assuming they were
causing a leak. It should be noted that it is always possible to tighten these screws a small amount, as
the rubber seal they tighten against will relax with time. This is quite normal and doesn’t mean it is going
to leak. The screws must unwind some distance to cause a leak.
When servicing a product for an F1 fault, first establish whether there has been water in the base? If not,
check the float has not been jammed up by wiring etc? If this is ok, check the continuity through the flood
switch contacts and if there is any doubt, replace the flood switch assembly with a new one. If there is
water in the base of the product and it is not obvious where it is leaking from, the product should be
removed from the cavity, the outside wrapper removed, and a check made for signs of previous leaks.
Test run the machine, and check the following places for leaking:
DW029
January 2002
DISHDRAWERS
DD602 Micro-switch Failure – NZ, AUS, SGP, UK, USA
We are seeing a large number of microswitch failures in the field. The main reason switches are failing is
because they were damaged during the product’s assembly. The slide pin has got under the microswitch
lever spring, probably as the slide was being fitted to the product. When the slide was then extended to fit
the tub, the lever spring is bent back and damaged. Everything still works the same as the slide pin still
activates the microswitch when the drawer is closed. However the life of the spring is reduced from
approximately 50,000 operations to approximately 1000 (depending on the extent of the damage.)
When replacing a broken microswitch, it is important to check that the slide pin cannot get under the
microswitch lever spring and damage the new part.
Also, for a double DishDrawer, it is essential to check the microswitch in the other drawer to ensure that it
hasn’t also been damaged. The picture on the left shows a good microswitch, the one on the right shows
a damaged microswitch.
To help us determine the failure mode in the field, please return all microswitches that are replaced in
New Zealand before the 30th June ‘02, including the lever spring pieces. Please include product details,
and if it is a repeat failure, advise whether it is the top or bottom tub.
Please send the failed components along with the requested details direct to: Peter Swale, Fisher &
Paykel Appliances Ltd, Dukes Road, Mosgiel, New Zealand. The warranty claim forms can be sent
through to the Warranty Claims Department in Auckland and processed in the normal way.
Distorted lever
It is also a good idea to push the hoses and the link support down while re-fitting the wiring cover. This
ensures that the link support does not interfere with the tub when the drawer is closing. If the hoses have
become twisted in the link support, or if the link support is too close to the tub, this can cause drawer
closing problems. Either the drawer will not close fully or will close slowly over the last 35 mm. (1 ½
inches)
DW030
April 2002
DW030
April 2002
If it is clear the leak has come from the tub roller assembly check the tightness of the roller screws.
Please order and fit the new spare part kit, part number 521428, if there is any sign of stripping or
damage to the tub roller assembly or if there has been a repeat call for leaking tub rollers on the product
being serviced.
The old design of tub roller is shown below with the tapping plate and screws.
The new design of tub roller is shown below and is available in a spare part kit part number 521428.
Note: Please check the white seal is correctly fitted before installing the rollers in the product.
The new kit, part number 521428, includes:
Note: The older tapping plates and screws are no longer available for the old tub roller assembly, the old
part numbers have been superseded to the part number of the new kit. When ordering parts it is
important to only use the part number of the new kit. For example if you ordered a screw and tapping
plate from the old assembly you would be supplied with two of the new kits.
DW030
April 2002
Note: To compensate for the removal of the cabinet wrapper in order to fit the new tub rollers, the
standard time to replace or refit the tub rollers has been updated to 5 labour units.
DW030
April 2002
DishDrawer
Phase 3 Fill Hose replacement – NZ, AUS, SGP-ROW, USA, UK
From the 25/06/02, URM serial numbers, the fill hoses will not have any clip markings printed on them.
When replacing a fill hose, it is important to transfer the clip positions from the old hose to the new one.
This can be done by laying the old and new hoses out side by side, and transferring the clip positions
using a marker pen. Doing this will ensure that the hose is positioned in the link support correctly, with
the required amount of hose available at each end for connection to the dispenser and inlet valve.
• Yoke pegs broken – allowing lid to “float” between the front and rear and not sealing on the tub flange
• Tub / Handle excessively bowed along the front edge.
• Drawer not closing fully because;
• The tub clip (which sets the latch) is broken.
• Link support clip too close to the tub not allowing the hoses to fold up out of the way.
• Latch assembly spring is formed incorrectly causing the latch to reset itself.
• The DishDrawer going into pause mode part way through the cycle (causing the lid to come up.) This
may be due to;
• A faulty controller, or
• faulty LCD buttons or moisture on the back of the LCD board
• Drying fan not running
• Granite bench tops – cold surface
• Cold room temperatures and / or high humidity.
• Integrated models - lack of an 8mm gap between door panels.
• Insufficient gap between the top of the product and the bench-top
Damage can occur to integrated panels where they have not been adequately sealed to withstand
moisture, and also to the underside of the bench if the bare wood surrounding the DishDrawer has not
been sealed, as recommended in the installation instructions.
One way to reduce condensation is to install the Closed Drawer Option in Option Adjustment Mode, so
that the lid stays down at the end of the cycle.
If the customer is not happy to push the power button each time they want to open the drawer, your
Technical Representative or Field Operations Representative can program the product so that the lid
stays down only at the end of the cycle, for 2 or 4 hours, before coming up. During this time the drawer
can be opened by pushing the power button. At all other times when not in use the lid will stay up.
One reason that the drawer is “dead” can be that the thermal fuse on the heater plate is open circuit. Part
of the controller’s power supply is through the power supply resistor on the heater plate. The controller
drops the supply voltage to that required by the various components. If the thermal fuse melts, the
controller’s power supply resistor will go open circuit and the controller can not function.
DW031
July 2002
There are a series of components within the controller that control the current supplied to the wash/drain
motor, the water inlet valve coil, the detergent diverter coil, the rinse aid pump coil, the lid actuator motors
and the drying fan.
If a controller component fails, it can feed too much current to a motor or coil. This causes the motor or
coil to fail and, in the process, draw excess current through the controller. This causes the power supply
resistor to overheat and melt the thermal fuse on the heater plate. If it is a component that controls a lid
actuator motor which fails, the excess current fed to that motor can also damage the resistors on the
mains filter board to which the lid actuator motors are connected.
There is also a component within the controller called an IGBT. This can fail and draw excess current,
causing the power supply resistor to overheat and melt the thermal fuse. In this case, the other motors
and coils are not usually damaged, but it pays to check.
a) Check for supply voltage on the 19 way plug at the controller, (between the sixth wire from the right
hand side and the 7th wire from the right hand side). If it is present, this indicates that power is getting
to the heater plate and the controller. If not, consult the wiring diagram and locate the fault further
back in the circuit.
b) Remove the power plug from the wall, and check on the 19 way controller plug for a circuit through the
power supply resistor and the thermal fuse on the heater plate, (between the 3rd wire from the right
hand side and the 6th wire from the right hand side). The resistance should be 125 ohms plus or
minus 5 ohms for a NZ/AUS/UK heater plate. If there is no circuit, the thermal fuse is probably open
circuit and the heater plate will have to be replaced.
c) Check the resistance of the following components:
i. Water Inlet Valve Coil (70 ohms plus or minus 5 ohms).
ii. Detergent Diverter Coil (70 ohms plus or minus 5 ohms).
iii. Rinse Aid Pump Coil (70 ohms plus or minus 5 ohms).
iv. Drying Fan (approx. 3.47 kOhms).
d) Check the 4 resistors for the lid actuators on the mains filter board for signs of overheating (browning).
If they have overheated, the board will need to be replaced as will the lid actuator motors for that
drawer. It is very difficult to get a reliable resistance reading for lid actuators.
If any of these components are faulty, they must be replaced. Failure to do so will cause the controller to
draw too much current again. The power supply resistor will overheat on the new heater plate and melt
the thermal fuse again. The new controller may also be damaged.
The controller must also be replaced, as it will have been the failure of a component in the controller that
caused the problem in the first place.
In Summary:
DW031
July 2002
DISHDRAWERS
DD603 Product and Parts Manual changes – NZ, AUS, ROW-SGP,
USA, UK
A number of changes have been made to the DD603 parts manual to cater for Water Softener, Iridium
and what is generally referred to as Ph 3.5 product introductions. The product model and code numbers
do not change. Ph3.5 production started on 4/9/02 from serial number UYM 735384.
• Integrated badge parts are only available as a complete assembly (as per the drawing in the Parts
Manual) except for the cover/clip, the light pipes, and the badge kits (which include the housing and
the buttons).
• A new rectangular satin chrome integrated badge will be used in production from 30 October,
replacing the existing chrome oval badge.
• The new handle supercedes the old and can be fitted to old tubs by removing the clip at the left hand
end or bending it out of the way as the handle is slid on to the tub. (Technical Bulletin DW029 will be
revised & refreshed on the website as it is inaccurate on this point). A screw may be fitted through
the handle (but not into the tub) to prevent any upwards movement.
• Door upper and lower assembly part numbers have changed and a number of new doors are
introduced. SM is iridium stainless steel. Door assemblies now include door insulation.
• A new inlet valve is introduced for water softener models which has a lower flow rate of 2.5 litres/min.
• The new, clear Fill Hose supercedes the old part except in the USA
• The new Drain Filter and Filter Plate assemblies are made from grade 304 stainless steel, replacing
grade 430.
• Water Softener parts are added, but not used / available in NZ, Australia and Japan.
• The new Controller supercedes the old. However there are different part numbers for Ph 3 and Ph 3.5
replacements. This is because the wash program cycle times are different.
The Ph 3.5 controller can be used in products with or without the water softener. For USA spares, the
water softener will be set to 0 and will need to be set up in option adjustment mode for products with
the water softener. For GB/EU spares, the default setting will be 3, because all products for this
market will have water softener fitted
• User Guides are updated and their part numbers change. NZ, Australia and Japan versions do not
contain water softener information.
• Kit Trim is now charcoal colour (and contains top and bottom trims and prisms)
• Hose drain upper and lower have been replaced with Kit Drain Hose 527137, which includes x1 Hose
Drain Upper and x1 O Ring Cuff Socket. Once installed the drain hose can be cut to length before
fitting to the drain.
• A number of other parts have superceded to new part numbers but the above information covers the
main issues.
DW032
August 2002
DW032
August 2002
DISHDRAWER
The kit has been set up for use where an Electronic Controller has failed and caused the fuse link to melt
on the heater plate, and in some cases, melting the tub and the locking nut.
KIT TUB REPLACEMENT AU, Part number 527085 will be assembled before dispatch and includes:
DISHDRAWERS
Door Logos – NZ, AU, ROW, USA, UK
A number of changes have been made over recent months to the “Fisher & Paykel” logo on the outer
drawer panel. If a customer has two single DishDrawers and an outer panel has to be replaced on one,
then the new panel may be different to the other one. The only option is to replace the panel on both
DishDrawers.
• The shape of the cut-out in the integrated panel does not change for the new badge.
• Changes made to the integrated panel mounting bracket (to meet IEC standards) mean that the
“available badge zone” on the panel has also changed. It is important to refer to the Installation
Instructions included with the product and not rely on old issues.
3) Either: a) install the Closed Drawer Option in option adjustment mode (the lid will close whenever
the DishDrawer is closed, and stay down until the Power button is pushed.)
DW034
September 2002
Or: b) We can reprogram the Controller EE for 4 hr lid down / fan run on. (you will need to contact
your Tech. Rep. to install this feature. The Lid will only stay closed at the end of the cycle
for 4 hrs or until the Power button is pushed. At all other times it will remain up.)
4) If possible increase the product to countertop clearance to around 12.5 mm. (this may not be possible
for Single or Integrated models)
5) Check for other possible causes of condensation as outlined in Technical Bulletin DW031.
modified
In New Zealand only, please return any unmodified switches to your Technical Representative so they
can be reworked. Changes to the switch by the Vendor will be notified in a future bulletin, once we have
them in stock. Note: It is important that both switches are changed on a double DishDrawer.
DW034
September 2002
DISHDRAWER
DD601, 602 harness chassis mains - NZ, AU, ROW, USA, UK
Some cases have been reported of wire breakages at the point where the link “hinges” into the chassis.
When replacing the wiring harness please ensure the wiring is placed behind the drain and fill hoses so
that wires do not get pinched between the cabinet and the bracket.
These will help us with our research into the warranty issues.
DISHWASHER – NZ, AU
Door Latch
One washer is being placed under each boss of the tongue latch to correct latching problems.
The tongue latch screw part number shown in the parts manual (599069) is incorrect. Item 22 (556042)
should be:
Handle screws
Now use 556146P SCREW ST 6X18 T25 PAN TX SS, which is a thread cutting rather than a thread
forming screw.
DW035
February 2003
DISHDRAWER
DD602 – NZ, AU, ROW, UK, USA
Tub Microswitch - Part no. 525893
The new modified switch is now available. It is labelled DC1A (the old switch was DC1). When servicing
a DD602 for any reason, replace both microswitches if they are the old type. Modified DC1 switches,
recognisable by white paint on the end (refer to Technical Bulletin DW034), do not need to be replaced.
DISHDRAWER
DRAIN FILTER SPARE PART – ALL MARKETS
A new spare part drain filter has been introduced. The new filter has a plastic top, mesh base and a
stainless steel divider. It has been designed to prevent foreign objects entering the drain impellor area.
The previous spare part drain filter has been superseded to the new part 527412 DRAIN FILTER MESH
ASSY WITH SS DIVIDER. On the production line we currently still use a drain filter with a plastic divider.
If a customer has had problems with foreign objects entering the drain impellor area order and fit the new
spare part filter.
Spare Part 527412 Production Part
Stainless Divider
Plastic Divider
Handle clip
DISH DRAWER
DD603 DRAINING PROBLEMS – NZ, AU, ROW, USA, UK
Our warranty data and feedback from the field suggests that we get a few issues to do with drain water left in the tub or the drain hose getting
blocked. When servicing a product with a customer complaint relating to these issues refer to the checklist outlined below.
§ Check the installation to ensure the product is installed as per our installation instructions.
§ The drain hose must have a high loop at least 750mm from the floor.
§ The drain hose should not sag in the section between the high loop and the connection to the waste pipe (the hose may need
shortening to prevent sagging).
§ Ensure the drain hose is not kinked or pinched.
§ Check the rotor is rotating freely.
§ If the rotor is seized, look for foreign objects stuck in the drain impellor area.
If the rotor is not seized but the product still does not drain, check the detail inside the sump area and the rotor’s drain impellor. These parts can
become worn from foreign objects entering the drain area. Replace the rotor or stator assembly if required.
§ If there is evidence of foreign objects entering the drain area, upgrade the drain filter to the new spare part # 527412.
§ Check the flap valve is not blocked and is fitted correctly.
§ Check that the stator windings are not excessively loose on the stator housing and that the hall sensor is positioned correctly. If the stator
windings are excessively loose on the stator housing, replace the stator assembly.
§ Check that the customer cleans their drain filters on a regular basis.
DD603 PRODUCT PAUSING MID CYCLE – NZ, AU, ROW, USA, UK
We have received inquiries from the field to do with products going into pause mode during the wash cycle. If a customer complaint is received
relating to this issue refer to the checklist outlined below.
§ Check the installation to ensure the product is installed as per our installation instructions.
§ If the product is not levelled correctly the cabinet can flex slightly. During heat up and cool down periods the cabinet could flex enough
to misalign the light transfer tubes to the prism.
§ Check that the tub is closing correctly.
§ Check the latch has not reset and is positioned correctly on the slide.
§ Check that the link support is not broken and the hoses in the link assembly are positioned correctly.
§ The above faults can hold the tub open just enough to misalign the light transfer tubes to the prism.
§ Check that the light transfer tubes and electronic controller are fitted correctly.
§ Check that the light transfer tubes are clean and there is no food residue on the outer side of the tub that could effect the path of light from
the light transfer tubes to the prism.
§ Check that the prism is fitted correctly in the trim. It should be positioned with a slight upward angle. It may be necessary to insert a little
packer under the prism to angle it correctly as shown below.
§ If these checks do not prove to be successful in resolving the issue, try replacing the electronic controller. There could be a problem with
the LED’s or light circuit.
Before Packer
DISHDRAWER
Link Support Phase 3 Dishdrawer – NZ, AU, ROW, USA, UK
We are getting reports of the link support breaking in the centre and causing an F1 fault when it gets in
between the rear flange of the tub and the lid.
If this problem is encountered, please inspect the lid seal for damage along its rear edge. This may be in
the form of a cut, or a piece missing, or the seal being distorted with a permanent kink in it. If left, this
could cause subsequent F1 faults to occur.
Before removing the old link support, mark the position of the clips on the hoses and harness. This will
help ensure the new support is positioned correctly.
a) prevent the drawer from closing fully, and cause the product to go into “pause” mode part way through
the cycle.
b) cause the link support to interfere with and reset the latch as the drawer is closing.
DISHWASHER
DW920 Panel Rear – 521595 – NZ, AU, ROW
On approximately 18th August 2003, or when stocks run out, we will no longer include this panel on new
products, or supply it as a spare part.
Testing has shown that there are no added benefits from including this panel on the DW920 and it has
never been fitted to the DW820 dishwasher.
DISHDRAWER
Poor wash performance - NZ, AU, ROW, UK, USA
In some MPM and MAM serial number products, the spray arm stops rotating because it catches on the bottom of the crockery
insert. The problem can be corrected by replacing the main basket – 526062 BASKET SILVER.
Electronic Controller – new part number - NZ, AU, ROW, UK, USA
526842 has been superceded by 527415 in production from MKM 704522 onwards. Spare parts suffix codes and useage will
remain the same, so for example 526842NAP will become 527415NAP. The new controller now allows dry enhancement mode
to be turned off and on in option adjustment mode for integrated products. This feature has been available as a user option for
prefinished products, and programmable by a Tech Rep or FOR for integrated, since MEM 741743. This is a running change
and spare part stocks of 526842 controllers can be used up before ordering the new part.
The pictures below show the yoke peg, and the way it fits into
the front cabinet trim, which is not visible when servicing a
finished product.
DW040
November 2003
"No fault" is still displayed correctly as 00. All products from MEM741743, when dry enhancement mode was introduced, have
this problem. This error only affects the LCD display.
If a fault occurs during normal operation, it will still be displayed on the LCD.
The fault history code(s) can still be determined using the red LED’s on the secondary display (wash program indicator), the
same method used for integrated product.
The problem will be corrected in the next version of software, due in production approximately August 2004.
This information in this table is also available in the service manual (on CoolBlue World), in the "mini" service diagnostic folder,
and in the user guide.
Handle change
Due to condensation damaging LCD boards, a change was made to the handle moulding to prevent excess moisture entering the
LCD housing. The photos below show how the handle moulding has been extended to cover the housing. The new handle is
fitted to products manufactured from CUM763188, (November 2001).
Old style handle moulding with LCD New style handle moulding
Housing exposed. Encasing the LCD housing.
LCD change
Also, we have introduced a new LCD board which substitutes 2 capacitors with 2 heater resistors to help prevent condensation
forming and damaging the display backlight.
These changes were introduced from product serial number MLM722500, (December 2003)
Part numbers
527643P LCD BOARD HEAT PHASE 3 SVC, for “hours / minutes” displays, replacing 526203P.
527644P LCD BOARD HEAT PHASE 3.5 SVC, for “minutes only” displays, replacing 526977P.
When attending a product where condensation is affecting the display, check to see if the improved handle and LCD board have
been fitted.
If possible increase the product to countertop clearance to around 12.5 mm, and move the product forward in the cavity so that
the countertop does not overhang as much.
DW041
February 2004
DD603
526443 HEATER PLATE ASSY PH3 ANZ supersedes to 527701 KIT HEATER PLATE PH3 230-240V
526444 HEATER PLATE ASSY PH3 US supersedes to 527702 KIT HEATER PLATE PH3 US, TW
526820 HEATER PLATE ASSY PH3 JP supersedes to 527703 KIT HEATER PLATE PH3 JP
LCD BOARD
Phase 3 product displays hrs/min on Phase 3.5 product displays min only on
CONTROLLER the LCD and uses 526203P (no the LCD and uses 526977P (no longer
longer available) or 527643P available) or 527644P
Phase 3 production module Yes No
526202 *1
Phase 3.5 production modules No Yes
526842, 527415 *2
Phase 3 spare part Yes No
526202NAP *1
(no longer available)
Phase 3 spare part Yes No
526842NAP *2
(no longer available)
Phase 3 spare part Yes No
527415NAP *2
Phase 3.5 spare part No Yes
526842HNAP *2
(no longer available)
Phase 3.5 spare parts No Yes
527415HNAP *2
Key
*1 Because this module will not drive the new minutes only LCD display
*2 Because the wash program cycle times are different
The above table shows part number suffix for New Zealand and Australian market (NAP or HNAP). Substitute NAP/HNAP with
the following for other markets:
For U.S.A. USP/HUSP
For Japan JAP/HJAP
For Europe EUP/HEUP
DW041
February 2004
Note: the LCD board, not the controller, determines whether the LCD displays “hrs/min” or “min” only.
When making up a test handle to use with integrated products, use the phase 3 LCD board 526203P or 527643P, because the
old phase 3 and new phase 3.5 controllers will all drive it. (Note that it will always display hrs/min.)
(An original phase 3 controller 526202, will not drive the phase 3.5 minutes only LCD boards, 526977P or 527644P)
DD/DS 603 Integrated Door Seal 526466 – NZ, AU, ROW, USA, GB-EU
MODELS: DD/DS 603
A modification has been made to the tub flange to prevent water getting on to the top of the controller in the event of a lid leak.
This requires a new integrated door seal which is not backwards compatible.
526466 SEAL INTEGRATED DOOR supersedes to 527586 KIT INTEGRATED DOOR SEAL. The kit includes both old and new
seals, with an instruction sheet.
Dishwasher and DishDrawer Rack Inserts for Larger Plates – NZ, AU, ROW, USA,
GB-EU
MODELS: DW 920/820, 918/818, 913/813, 912/812, 712
DD/DS 603, 602, 601 (V2)
In addition to the standard racks, rack inserts for larger plates are now available as a spare part. Part numbers are as follows:
Dishwasher
521430 BASKET INSERT BACK LARGE SILVR. This insert is available for the lower basket. It increases the height of plates
that can be placed in the lower basket from 268mm to 290mm.
DishDrawer
525581 INSERT CROCKERY 12INCH SILVER. This insert will increase the height of plates that can be placed in the drawer
from 290mm (11.4”) to 305mm (12”).
DW041
February 2004
When inspecting lid actuators, check that the clips are done up fully and not broken. If broken, replace the lid
actuator. If undone but still functioning correctly, re-fasten the clip.
Although every effort has been made to identify and repair all damaged products, it is important to inspect all
products between these serial numbers before installation to prevent possible drain hose leaks.
DW042
April 2004
The current mesh drain filter will not fit DD601, DD601V2, DD602 tubs. This is because these older tubs had a flange around the drain
spigot.
No flange Flange
To allow the current drain filter to fit these tubs, trim 3-4 mm of plastic off either side of the filter as shown below.
The drying fan run time has been extended on all NZ and Australian products from serial number BEM750080 onwards, manufactured
from 17/5/04.
The time changes from 30 minutes to 2 hours after the “end of cycle” beeps.
This change was necessary to meet new Australasian test standards.
This is to address issues resulting from condensation forming outside the product.
At the same time, the drying fan run on time has been extended from 30 minutes to 2 hours to ensure that no moisture is retained
within the cavity. This required a new controller program and the issuing of new controller spare part numbers.
All previous spare part controller numbers will supersede to the new number on a use up basis. This means that when fitting a 527915
controller to existing products which do not have a trim seal fitted, the fan run on time will change from 30 minutes to 2 hours, and this
will need to be explained to the customer.
A Trim Seal Kit has been introduced for use on existing products where condensation is an issue. 527549 KIT DD TRIM SEAL
consists of 1x trim seal upper, 2 x trim seals lower, and an instruction sheet. On single products the 2 lower seals are not used. When
fitting a trim seal kit, the controller must also be replaced with the appropriate 527915 spare part controller (see above) so that the fan
run on time is extended from 30 minutes to 2 hours. This does not apply to all NZ and Australian products from BEM750080 onwards,
as they already have 2 hour fan run on, as stated above under “Drying Fan Run Time”.
DW043
June 2004
- 2-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Trim Spare Parts Kits
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Trim Kits
There is now a double and a single kit for replacing trims without the new seal fitted:
526776 KIT TRIM CHARCOAL DD603 which contains a top and bottom trim for double products.
527861 KIT TRIM CHARCOAL DS603 which contains 1 trim for single products.
There is also a double and a single kit for trims with the new seal already fitted: *
527862 KIT TRIM/SEAL CHARCOAL DD603 for doubles.
527863 KIT TRIM/SEAL CHARCOAL DS603 for singles.
*Note: remember to upgrade the controller for 2 hour fan run on if fitting trims with seals to a product that did not previously have seals
fitted. This does not apply to all NZ and Australian products from BEM750080 onwards, as they already have 2 hour fan run on, as
stated above under “Drying Fan Run Time”.
526371P and 526470P, each contain one right hand lid actuator which can be used on either the left or right side of the product, with
an instruction sheet showing how to coil up the excess wire and clip it to the lid actuator case.
Lid Actuators
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Lid Actuators
A new cover has been designed to keep water from getting into and damaging the lid
actuators. This has also resulted in a small change to the lid actuator screw arm, and
the slide bracket that the lid actuator mounts on to.
The new lid actuators are retrofittable to older products, but screw arms from the old lid
actuator must not be fitted to the new. New actuators come with a new screw arm
fitted. Also care needs to be taken when fitting new actuators to older products so as
not to damage the rubber boot which sits over the screw arm. Once fitted, check also
that the boot has not been displaced.
The clip, which holds the lid actuator on to the slide bracket, now locates on the inside
of the bracket rather than on the bottom. We plan to introduce this change in to
production on 5 July 2004. Spare part numbers will be the same as those shown above
under Lid Actuator Spares.
DW043
June 2004
- 3-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Controller / LCD matching
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
WARRANTY: Not a warranty issue, information only.
ACTION: Controller / LCD Matching
To match controllers and LCD’s on a 603 DishDrawer, it will be necessary to determine if it is a phase 3 or a phase 3.5 product. To do
this, first identify if the product displays hours / minutes (Phase 3), or minutes only (Phase 3.5) on the LCD. (In addition, all products
fitted with a water softener will be Phase 3.5, and will have “minutes only” LCDs.)
The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3, or HNAP for Phase
3.5).
In both Phase 3 and Phase 3.5 models, the controller determines the program cycle times (Phase 3 and 3.5 cycle times are different),
and it is the LCD that determines the type of time display (ie. Phase 3 displays hrs/mins, Phase 3.5 displays mins. only).
This means that you will need to keep both types of Controller for your market, and both types of LCD, in stock.
Note: The new spare part controller 527915 has two hour fan run on, after the “end of cycle” beeps, where all previous
controllers had 30 minutes fan run on. This is the only spare part controller that can be used on products fitted with trim
seals, or on all NZ and Australian products from serial number BEM750080 onwards, manufactured from 17/5/04.
If the LCD displays hours / minutes, it is a If the LCD displays minutes only, it is a
Phase 3 product. Use any of the following Phase 3.5 product. Use any of the following
controller LCD combinations controller/ LCD combinations
(pre UYM735384) (from UYM735384 onwards)
LCD LCD
CONTROLLER CONTROLLER
527415NAP 527915HNAP
Current Spare Part New Spare Part
527915NAP
New Spare Part
DW043
June 2004
- 4-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Poor Wash Performance
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
WARRANTY: Not a warranty issue, information only
ACTION: Spray Arm Binding on Rotor
In a few cases we have found spray arms binding on the motor rotor, resulting in poor wash performance. This is difficult to detect in a
cold product as the problem only occurs once the parts have heated up.
We recommend if a customer is experiencing wash performance issues and all other causes have been checked for, (refer Tech.
Bulletin DW 040 – poor wash performance, Service Manual Section 7.4 - poor wash performance, User Guide – trouble shooting),
replace the spray arm(s) with
527475 SPRAY ARM ASSY SLUICING 03 18H,
2 new kits have been set up to include the Heater Plate and Motor Housing o-rings with the motor and the cuff O-ring.
528041 Kit Motor Assy Ph2 contains;
525933 Motor 6 Pole Assy Comp Ph2
525940 O Ring Cuff Socket UL Rec
525058 Seal Heater Plate/Tub
525059 Seal Motor Housing
This kit replaces 525933P Kit Motor Assy Ph2, which does not include the two seals.
This kit replaces 526530P Kit Motor Assy Ph3, which does not include the two seals.
The following flow charts have been provided to aid with servicing.
DW043
June 2004
- 5-
COPYRIGHT © FISHER & PAYKEL LTD 2004
DW043
June 2004
- 6-
COPYRIGHT © FISHER & PAYKEL LTD 2004
DW043
June 2004
- 7-
COPYRIGHT © FISHER & PAYKEL LTD 2004
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.
526203P LCD BOARD PH3 and 526977P LCD BOARD PH3.5 should measure approx. 3 Meg ohms
527643P LCD BOARD HEAT PH3 and 527644P LCD BOARD HEAT PH3.5 should be approx. 165 ohms.
521565 SPRING HINGE, used in DW818 / 918, and 820 / 920 models now supersedes to:
521565P SERVICE KIT DW SPRING HINGE (PKT2)
To match controllers and LCD’s on a 603 DishDrawer, it will be necessary to determine if it is a phase 3 or a phase 3.5 product.
To do this, first identify if the product displays hours / minutes (Phase 3), or minutes only (Phase 3.5) on the LCD. (In addition, all
products fitted with a water softener will be Phase 3.5, and will have “minutes only” LCDs.)
The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3, or HNAP for
Phase 3.5).
In both Phase 3 and Phase 3.5 models, the controller determines the program cycle times (Phase 3 and 3.5 cycle times are
different), and it is the LCD that determines the type of time display (ie. Phase 3 displays hrs/mins, Phase 3.5 displays mins.
only).
This means that you will need to keep both types of Controller for your market, and both types of LCD, in stock.
Note: The new spare part controller 527915 has two hour fan run on, after the “end of cycle” beeps, where all previous
controllers had 30 minutes fan run on. This is the only spare part controller that can be used on products fitted with
trim seals, or on all NZ and Australian products from serial number BEM750080 onwards, manufactured from 17/5/04.
If the LCD displays hours / minutes, it is a If the LCD displays minutes only, it is a
Phase 3 product. Use any of the following Phase 3.5 product. Use any of the following
controller LCD combinations controller/ LCD combinations
(pre UYM735384) (from UYM735384 onwards)
CONTROLLER CONTROLLER
LCD LCD
527915NAP
New Spare Part
DW046
October 2004
ACTION: Chassis trims will in future be supplied with sound seals fitted.
New part numbers have been created. The parts manual has been updated on Cool Blue World.
Parts Manual 599021A now shows that:
Part 525714 has superseded to 528152
Part 525715 has superseded to 528153
Two new parts manuals have been created for the US, and European / UK markets:
These updated manuals are now available on CBW. They include parts for Designer series products and
EZKleen stainless steel doors.
Brushed stainless steel products up to and including BKM serial numbers have uncoated stainless steel doors,
described in the parts manual as “SS” eg;
526237 DOOR UPPER ASSY SS QFP PH3
It is important that the correct type of door is ordered for replacements in the field.
In some rural installations where the water pressure is very low, the product may display a U1 fault because of
insufficient water. This can often be corrected by fitting a 4 litre/min valve.
Use:
525113 VALVE INLET DOUBLE 4L for double products.
525842 VALVE INLET SINGLE 4L for single products.
The 4L valve must not be fitted to products which have water softeners.
DW047
DECEMBER 2004
This is probably because older slides had a lug in the cut-out that the lid actuator fits through. Care must be
taken not to damage the rubber boot on the lid actuator when fitting it to older products.
All products fitted with new lid actuators in the factory have slide brackets with the new detail.
Lug removed
Lug
DW047
DECEMBER 2004
US production of Iridium models started in October with brushed stainless planned for February.
The remaining markets are planned for introduction over the next few months.
Iridium, flat door, curved handle Iridium, flat door, designer handle
DW047
DECEMBER 2004
DISHWASHER
DishDrawer – U1 Fill Fault
MARKETS: UK, EU, USA, TW
MODELS: DD603H, DD603HFC, DD603HFD, DD603IH, DD603HM, DD603HMFD, DS603H, DS603HFC, DS603HFD,
DS603IH, DS603HM, DS603HMFD.
Tech Bulletin DW047 suggests fitting a 4-litre/minute valve to prevent U1 faults where the water pressure is very low.
Please note that a 4-litre/minute valve must not be fitted to a product that contains a water softener, as it is not designed to cope
with this volume of water and could result in the internal fill hose bursting.
DISHDRAWER®
DishDrawer® – Electronic Controller Spares
MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP, KR
MODELS: DD/DS 603 SERIES
ACTION: Spare part controllers which have a service replacement part number beginning with 528080 (528397 for
Japan) have a number of programming changes:
1. The normal drain speed has increased from approx. 3900 rpm (55 V) to approx. 4200 rpm (63 V)
2. The drain time when the power is turned off is increased from 30 + 10 seconds, to 30 + 60 seconds, to ensure complete
draining.
3. In hardware output diagnostic test mode:
• Er (element relay) will now only come on for 5 seconds, to protect the tub from melting. Previously it stayed on until
manually turned off.
• P1 (motor wash) will now only run with the drawer closed, to prevent water spraying everywhere.
• P2 (motor drain) speed is now the same as normal drain speed, to help diagnose poor draining problems. Previously it
was faster, and sometimes products would drain in diagnostics, but not during normal operation.
For integrated products, it is a simple case of removing the existing integrated panel and shield etc, and replacing it with the flat
door kit, which will plug in to the badge isolator.
For prefinished models, the flat door kit plus the following additional parts will be required
526755 HARNESS BADGE ISOLATOR PH3.5
527785P BADGE ISOLATOR VERSION 2
527586 KIT INTEGRATED DOOR SEAL
DW048
APRIL 2005
®
DISHDRAWER
ٛ
599084B for NZ, Australia, Korea, Japan, Taiwan 599241B for Europe, UK 599242B USA
DW048
APRIL 2005 Copyright © Fisher & Paykel 2005. All rights reserved.
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.
Brushed stainless steel, flat door, designer handle models have been introduced into Australia, Europe and the US. Spare parts for these are
also contained within these manuals.
(Note: DCS models are no longer included in the updated parts manual for Fisher & Paykel - US models)
528397 controllers are available as spare parts and need to be ordered with the appropriate suffix code.
eg 528397HUSP for Ph3.5 US products.
It can be used as a replacement latch on DW920 and DW820 models from serial number BPM435721 onwards, and on other products and
models where the replacement Kit Latch referred to in the Technical Bulletin has already been fitted.
DW050
FEBRUARY 2006
“NO FAULT FOUND” ELECTRONIC MODULES (NZ, AUS, SGP, USA, UK)
A large proportion of the electronic modules we receive, which have been replaced under warranty, are
found to have no fault. There is often no fault recorded in the diagnostic log.
We require that, before any electronic module is changed, the diagnostic log be checked to ascertain the
nature of the problem. There is more information on this subject on the next page.
ALL warranty claims received from 1st November must have the 12 digit serial number of the “faulty”
electronic module and, where the module is not “dead”, the electronic fault code recorded on the form.
When the returned modules are tested and found to have no fault, we will provide your Technical
Representative or FOR with details of the initial claim and the test results.
If we do not see a significant reduction in the number of “no fault found” electronic modules in the near
future, then we will be obliged to introduce a charge to reimburse Fisher & Paykel for the costs incurred
for any work undertaken that is subsequently proven to have been unnecessary.
These are examples of the 12 digit serial number that should be written on the warranty claim form.
To enter the diagnostics to obtain the electronic fault code, the following procedure needs
to be followed for each type of machine:
• Smartdrive:
Press and hold the “Wash Temperature” down button, then press the “Power” button. Then press the
“Spin up” button 3 times. If there is a fault with the washing machine, the fault code will be shown as
a binary code on the LED’s along the top display.
• Dishdrawer:
Phase2 & Phase 3: Ensure that the LCD display is not illuminated. Press and hold the “Key lock”
button then the “Start/Pause” button for 5 seconds. Then press the Start / Pause button again and the
current and then the previous fault codes will show in the LCD display and on the secondary control
panel LEDs.
• Refrigeration:
Press and hold the “Mode” button then press the “Temp UP” button (this enters the diagnostic mode).
Press the “UP” button 5 times. This now gives information on the fault history of the refrigerator.
If you are still unsure about how to enter the diagnostic modes of any Fisher & Paykel appliance, please
refer back to your service manual or contact your Technical Representative.
GEN 008
September 2001