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Emotional Intelligence in the Workplace


Expanding Your Emotional Vocabulary

The larger your emotional vocabulary, the better and more precisely you will be able to
identify your own emotions and those of others. The table below offers a list of words
that express exactly how a person might feel when experiencing a degree of anger, fear,
happiness, or sadness. Notice how each word carries a different connotation and
expresses a different intensity of emotion. The more precisely you capture and reflect
back the speaker's type and degree of emotion, the more he or she will feel understood.

Intensity Type of Emotion

of Anger Fear Happiness Sadness
Enraged Terrified Ecstatic Miserable
Furious Hysterical Blissful Depressed
High Hateful Scared to death Joyful Crushed
Resentful Horror-struck Overjoyed Hopeless
Outraged Panicked Jubilant Despondent
Hostile Shaken Elated Pathetic

Ticked off Scared Delighted Hurt

Mad Afraid Tickled Discouraged
Medium Bitter Unnerved Happy Grieved
Wronged Alarmed Chipper Stung
Upset Spooked Amused Unhappy
Frustrated Threatened Cheerful Weepy

Perturbed Anxious Fortunate Melancholy

Irritated Worried Glad Gloomy
Low Annoyed Apprehensive Pleased Blue
Aggravated Jumpy Contented Down
Exasperated Nervous Satisfied Dissatisfied
Cranky On edge Relaxed Disappointed

© QuicKnowledge, Inc., 2002

May be reproduced for personal use.