English Communication

Skills
designed for:
Pre-Training for Industry
Faculty OF Agrotechnology & Food Science
Universiti Malaysia Terengganu
23-25 April 2009

exclusively brought to you by:

Angsa Raya Enterprise
Understanding English:
The Why…
yourself “Why English? How am I
judged through my communication
in English? Why is it so important?
 WHAT IS COMMUNICATION?
Is defined as a process of:
________________________________

____________________________________

by way of:
____________________________________

so that the message communicated is

completely understood by the recipient/s
Communication Trilogy

Mutual
R_______

G_____ good G____ good

information information
Basic Communication Principles

Everything we do is c_________________

The way we begin our message often determines

the o__________ of the communication

The way message is delivered always affects the

way message is r_____________
Basic Communication Principles

The real communication is the message

r________, not the message intended

Communication is ________________ – we have

to give as well as gather
Communication English:
Speech…
 The Communication Model
SENDER RECIPIENT

Phase 1 Phase 6

Phase 2 Phase 5

Phase 3 Phase 4
 Listening
Listening is h___ of oral communication, and it is
a skill that needs to be practised and taken
equally and as seriously as ________ & _______.

The consequences of not listening carefully could

be disastrous.
The Listening Process
R____________

I_____________

R____________

E____________

R____________

A____________
 Gather Good Information
with your EARs

E – _______ by asking questions

A – _______ to show you’re listening

R – _______ your understanding

S – _______, listen some more

Techniques for Effective Listening
 Prepare to _______
 Avoid ___________
 Be _____________
 Establish ________
 Don’t ___________
 Watch for _______
 Judge _________,
not ___________
 Extract key ______
 Give ____________
 Block out _________
 Speaking Skills
 You have far less __________ to revise your spoken
words than to revise your written words. You can’t
cross out what you just said and start all over.

 People tend to ________ your spoken message with

you as an individual.

 To improve your speaking skills, be more aware of

using speech as a ______ for accomplishing your
objectives in a business context.

 Before speaking, think about your ________, your

main _____, and your _________.
PRINCIPLES OF EFFECTIVE COMMUNICATION

Seven steps to Effective Communication

STEP 7:

STEP 6:

STEP 5:

STEP 4:

STEP 3:

STEP 2:

STEP 1:
 TOP TEN TIPS FOR SUCCESSFUL
COMMUNICATION
 _____ extensively
 Select ___________ media
 _____ intelligently
 _____ your communication
 _____ and plan
appropriately
 Use ______ English
 Use appropriate _______

 Be ______-minded  Obtain ________

 Be __________
Communication English:
Non Verbal Language…
 Verbal, Vocal and Visual
Verbal:
The message that
we deliver – %

Communication Vocal:
The voice & tone that
we convey – %

Visual:
Our body language
- %
 NON-VERBAL COMMUNICATION
Non-verbal communication is often
referred to as _______________.

Often used unconsciously.

For instance while speaking we may

throw our arms around; while listening a
sudden shock may result in a sharp
intake of breath.
 Non Verbal Communication

 P___________

 F__________ E_____________

 G____________

 E_____ C__________

 T________________
Communication English:
Making it Work…
 The Basic Literature
• The Dictionary
• Newspaper: The Malay Mail, The Star
• Magazine: Reader’s Digest
• TV Programs: English Series & Movies,
National Geographic documentaries
• Radio
• A Word / Proverb a Day
Tips to better English Communication