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  • Personal and Organizational Learning in Tourism Businesses

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    crackedvoice
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    Organizational learning describes attempts by organizations to promote learning across all individuals in a conscious and systematic way to become a learning organization. It involves activities that take place within an organization to improve, while a learning organization refers to a specific type of organization. The benefits of learning include developing individual potential, meeting demands of change, increasing organizational effectiveness, and allowing societies to thrive through learning. There are two main theories of learning - classical conditioning where a neutral stimulus becomes associated with an unconditional stimulus to elicit a conditioned response, and operant conditioning where behaviors are learned based on rewards and punishments. Problems in tourism businesses learning include issues with organizational structure, market structure such as high employee turnover, and costs/hours of training.

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    Organizational learning describes attempts by organizations to promote learning across all individuals in a conscious and systematic way to become a learning organization. It involves activities that take place within an organization to improve, while a learning organization refers to a specific type of organization. The benefits of learning include developing individual potential, meeting demands of change, increasing organizational effectiveness, and allowing societies to thrive through learning. There are two main theories of learning - classical conditioning where a neutral stimulus becomes associated with an unconditional stimulus to elicit a conditioned response, and operant conditioning where behaviors are learned based on rewards and punishments. Problems in tourism businesses learning include issues with organizational structure, market structure such as high employee turnover, and costs/hours of training.

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    5 vues18 pages

    Personal and Organizational Learning in Tourism Businesses

    Transféré par

    crackedvoice
    Organizational learning describes attempts by organizations to promote learning across all individuals in a conscious and systematic way to become a learning organization. It involves activities that take place within an organization to improve, while a learning organization refers to a specific type of organization. The benefits of learning include developing individual potential, meeting demands of change, increasing organizational effectiveness, and allowing societies to thrive through learning. There are two main theories of learning - classical conditioning where a neutral stimulus becomes associated with an unconditional stimulus to elicit a conditioned response, and operant conditioning where behaviors are learned based on rewards and punishments. Problems in tourism businesses learning include issues with organizational structure, market structure such as high employee turnover, and costs/hours of training.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PPT, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 18

    PERSONAL AND ORGANIZATIONAL

    LEARNING IN TOURISM BUSINESSES


    What’s
    Organizational Learning???
    Organisational learning describes attempts by
    organisations to become learning organisations
    by promoting learning in a conscious,
    systematic and synergistic fashion which
    involves every single person in the
    organisation.
    The term ‘organisational learning’ is often used
    interchangeably with the term ‘learning
    organisation’

    ‘Organisational learning is a concept used to describe


    certain types of activity that take place in an
    organisation while;
    the learning organisation refers to a particular type of
    organisation in and of itself’
    The Benefits of Learning
    for individuals
    •İs the key to developing a person’s potential
    • Learning to learn is the key to effective learning
    • Enables to individual to meet the demands of change
    …
    for organizations
    • Enables org. To be more effective in meeting with goals
    • İncreases everyone’s capacity..
    …
    for society
    • Survives and thrives through learning
    …
    Theories of Learning
    There’re 2 main types of learning

    Classical Conditioning Operant Conditioning


    Classical Conditioning

    Classical conditioning:
    a process in which a formerly neutral
    stimulus when paired with an unconditional
    stimulus, becomes a conditioned stimulus
    that illicit a conditioned response.
    Pavlov’s Experiment
    OPERANT CONDITIONING
    Developed by Skinner

    “Behaviour is learned and is not a matter of


    reflects”
    • Only behaviour that is rewarded will continue.
    • Behaviour that is not rewarded, or is punished,
    will cease.
    • If a behaviour is continuing, there must be a
    reward keeping it going.
    Factors Influencing the Learning
    Process
    THE PROBLEMS BASED ON LEARNING
    IN TOURISM BUSINESSES
    1. Problems occuring by the Structure of
    Organization
    2. Problems Occuring by the Structure of Tourism
    Market
    • High Level of Employee Turnover
    • Intensity of Small Scale Tourism Businesses
    • Costs of Training
    • Irregular and intensive work hours
    • The problems related with the efficiencies of the schools on tourism
    • Disloyality of tourism employees to the sector
    • Lack of corporate education and planning on tourism at macro level

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