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CARDOSO PREGO ANDREA


HERNANDEZ LOPEZ BELEN
HERRERA VELAZQUEZ JESUS
MARTÍNEZ MARTÍNEZ BRENDA GISELL
PANIAGUA DORANTES ALEJANDRO

10 de noviembre de 2010
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LA TORTILLA

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ELABORACIÓN DE LA TORTILLA
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GRUPO DE TRABAJO

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CRONOLOGÍA DE ACTIVIDADES

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-)c#cc ccc'ccc""ccc!c
c
c"cc"c#"c$c $c-ccc$cc,)c'ccc$c-c ")c
.3cc-cc,cc cc""ccc1c
c
/c $"c ""c  "c "c "c c -c c  c "c c c "."c
")c'cc.3cc$cc $ccc-<c
c
Gc )cc**c$cc"%c
Gc " "cc**c
Gc cccc".cc"cccc'cc
Gc ,"ccc#"ccc!ccc
Gc c c c c c c c ""c c :"""Rc "c
"c"c'c 3$cc.#cc""c
Gc ""c c "c $c c c c )c "c "","c 'c
c!c
Gc ""c 'c 1"c c "c c c "c c c c c $c c
"."c'cc"ccc"&c
c
c c

c
c
22
VISITA V

ACTIVIDAD 

"%"&cc,"ccc !c'c,""&cc" cccc"""&c


cc*c
c
c
c"%cc"."c","<c
c
Dc ,"cccc.ccc"c
Dc ,"cccc.cccc
Dc ,"cccc.ccc,c
Dc ,"cccc.cccc"" "&c
Dc ,"ccc,"c
Dc /"cccc.cc"" "&)ccc"."<c
c
Dc cc "c
Dc cccc.c
Dc "c
Dc "c"c
Dc $"cc !c
Dc S!c'c."ccccc
Dc  ,"c$cccc
c
Gc  ,"&c""ccccc !cccc
Gc  ,"&c""ccccccccc
Gc ,""&c'c.ccc""c
Gc  ,"&c""cccc"c
Gc cc,"" cc"c,"c
c c

c
c
2V
APLICACIÓN DEL CUESTIONARIO A LOS EMPLEADOS

OBSERVACIONEScc
c
c ""&c c c ""c c *"%c c c $c c c "c c ","c
""cc !cc $cc""&c$cccBcccc*c
c
ccccc"cc.c$ccc*#cc"" cc"c
c c
)c 'c c "c c $4c c c  c c ,.c $c
c " c
""&c,)cc $cc,"ccc'cc,,"c"c
c
c c$cc#ccccc""&c "cc"cc""&cc
)c'c!cccc,"c'cccc*ccc$cc"c ccc
c$cc4c.ccc""c$ccc-ccc
c!cc
c
cc*c""c<c
c
Gc c"ccc","cc#")c'c$cccc"""&cc"c
Gc c""&cc!cc$""c
Gc c 'cc,""&ccc""c'c$cccc,,ccc$cccccc
0ccc !c
Gc ccccc
Gc ccc"c
c
c $c cc c "c c$c c "c "!c *"c)c c c
*c".c"&c*"cc!ccccc
c
ccc,"c$ccc"."cccc
c
Gc "" "&cc"cc,"cc
Gc """&cc","c
Gc .c'cc
Gc """&ccccc.c
Dc ""&c
Dc ""&ccc
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c

c
c
2

H cc6 c
c
c
INFORME DE AUDITORIA

c
c ""c'c "c )ccccc"ccc c'c "cc #%)c$ccc
E"cccccccc'c3cccc 41")c "ccc7Tc.c
cI".c
c
cccc""c&"c<c
c
Dc N>c"ccccc&"cc
Dc BBc"cc"c'c."c
Dc :O7c"ccc"#c
Dc 78Qcc-c cc 41"c

c "ccc.c""ccc""&cc1"ccc"&ccACQcc
#ccc"c""c9

;cccc","cc7AQcc"c cc
"1c'c
ANQccM"cc".c

cc "#c'c "c cccccc*c"c"""&cccc !c


c,cc,)cc"","c'c."c" c "c<c

Causas internas:

Dc Hcc""cc"c
Dc "&cc !ccc"ccc
Dc %.c&."<cccc.#)c.c'c.c
Dc c""&cc
Dc !c"cc"""&c
Dc .ccccccc
Dc  ""ccc".cc" c
Causas Externas:
Dc ""cccc""c
Dc /-"cc
Dc *ccc"c
Dc /c"c'c"c
Dc /"cc#c"cccc
c

c
c $"c "c """&c ",c -c c "c c c $c ""c 'c "c c
c  c .c "")c ccc cc-c c "c*cc 'c
"cc)cc !ccc,cc,c"","c'c.")ccc
c"&c"cccc
c
c
c
c

c
c
2w
/cccc"cc"cc"."c")c$ccc "c'c
c ""&c ,-c c c c c c ."&c c ."c 'c c c
.c
c

RECOMENDACIONES

:c  cc."cc,cc


c
Bc  cccc."%"c
c
Oc  ccc."%"c
c
Ac  c cc."%"&c
c
7c  c cc/""c
c
Nc  cc/.cc""&c
c
c
c
AREAS DE OPORTUNIDAD

:c ",""cc#cc<c"c"c"ccc
Bc 6""%cc$cc".c"<c.)c.)c""&c"")c*cc
 "&c'c*cc"c
Oc ccc"" "&<ccc"ccc9 ;c
Ac 6""c".cc"<c")c.)cc'c'c
7c c ""cccc,c
Nc cc"""ccc/' ccc"cc#ccc/.c
"c " ccc"%"&c""",)c&."c'c"c
cc
c""&ccccc")ccc'5c" c,!cc
 )c$cc$"cc"c*ccc<c
c
c
RECOMENDACIÓN DESARROLLO VENTAJAS

c
Dcc""ccc$c Dcc c "")c c
,c c 'c c c "c -c c
Dc""cc$c "c c !c c
cc$c,c9c "&)c ,*c c
cc";c -.ccc'c"c
:c  cc."cc
Dc"c""&c cc c
,c
"c9cc";c Dc"c'c cc"%ccc
Dc "cc!c"c ")c$cccccc"c
Dc/"c4"ccc c ,"-c c "c 'c
"c9c'c ""cccc
$#;c c
Dc "cc!c,""cc

c
c
2*
cc"c
Dccc".ccc
c
c
c
c
Dc""cc""&c'c""&cc
Dccc-cc%&ccc
cc
c )c c ,""&)c -c 'c
Dc cc/#"ccc
"cc !",c.ccc
Bc  ccc c
cccc'c.-c
."%"c Dcc'cccccc
""ccc",ccc
cc.cc
."c c 'c c c .c
 !c
ccc
Dc""ccccc
c
c
c
Dc/""-c $c c  !c
%c c c 'c c "c
#"c #c c c c c
""&c c c c
Dc cc""&cc c
c c
Dc""cc"ccc Dcc "&c c c ""&c c
c c Mc ""-c c
Oc  ccc
c c ."%"&c c c
."%"c Dc"c"cc
cc")c"&cc
Dc""c"c
""&)c c 'c !c c
Dc".cc$"c"c
 !)c c  )c
c ."cc"&cc"c
c""&)c#ccc"c
cc""c'cc""%"&cc
$"ccc !c
c
c
c
c
Dcc c ""-c c """&c
c "c 'c ","c $c c
"%c c c )c c $c
,-c c c """c c c
cc'c""c
c Dc/"-c c "c
Dc""cc c c c c 'c
*"&"c  !c c "c
Dc c c@#"c  "")c ,"c
Ac  cc cc
""",c ""c'cc""c
."%"&c
Dc""c'ccc Dc'c c c !"&c c c
c
Ecccc c  c c c
c
Dc$"%cc)c c 'c ""-c c ""c
c
"c'c"cc cc !c
c
Dc cH!cc  !c Dc,"-c c ""&c c c
c
Dc cH!cc c ,c ".c c ""c c
""&c ""&cccc
c Dc/""c c !c ,*"c
c ccc
Dc,"-cc ccc""&cc
c "c c c )c
"c'c,"&c
c
c
c
c

c
c

c
c c
Dc ccc&."c Dc/cc,""&c".cc&c
c
$c c."cc ccc
7c  c cc
","ccc Dc" 'c c ,c c c
/""c
"&cccc'c ""&c 'c c c c
c
"c ","cccc
c
Dc"cc Dc/"c c  ""c ",c
c
c  ""ccc cc
cc DcH""c c c c c c c
c ,"cccc
c
c
Dc "&cc

"c
Dc "cc c
#"cc Dccc !-ccc-c
c/c ",c  "c c $c c
Dc "cc c c "c c c
."%"&cc "cc* ""c
Nc  cc/.cc ""c$c c
""&c "cc Dcc-)cc -cc!cc
c c  "c c c "&c c
Dc  c.cc """&ccccc'c
""&cc "&ccc"c
Dc ".cc c
"c c
Dc ,cc.c
'ccc
c

Observaciones de la Auditoria

c c ,c""&c.cc.!c"c'c$"cccc
$c".cc"#c'c"c"%c
c
ï c /"c""&ccc.c cc"#c
c
 c c""c""%cccc"""&c#cccc'c
.#c
c
 c c ccc""&c cc".cc""c-cc
.cc-c" ccc.c ,cc*"cccc
"ccc
c
c
Observaciones objetivas y subjetivas

0ccc<c-c)c,""&)c"""",)c""cc.cc
""c
.cc)c.")c"-")c-cc

c
c
2X
.cc"&ccc !)c)cc"c*c !c'cc.c
"")c)c c
1""cc,Kc"-")c,"")ccc !)ccccc
 ccc)ccc*cc"""&c
1""cc,)ccc !)c c

c$c-c$c"cc."ccc"cc)c"c-ccc
c."c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c

c
c
2A
c 
cH EHc
c

c
c

c
c
V0
c

c
c
V1