Amadeus Basic Training Gide India

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Amadeus Basic training gide http://www.scribd.com/doc/14120932/Amadeus-Basic-training-gide
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Pca Amadeus Amadeus Availability Amadeus PNR

Amadeus Hotels Amadeus Air Amadeus Availability Displays
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29
MANAGE YOUR SIGN BANK WITH LSA RIGHTS
AMADEUS LEARNING CITY

The Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to help
them enhance their skills and keep themselves updated. Accessible anytime, from anywhere, the site encourages
you to learn at your own pace. Connect to http://alc.amadeus.com and experience the joys of self learning. Visit
the GGAMAINALC page on the Amadeus system for more details
AMADEUS WEB TRAINING REGISTRATION

Travel agents wanting to avail of an Amadeus training program can visit the site www.amadeus.in and submit
their training requests online by visiting the Training registration service hosted under the section “About us”. The
service requires a user name and password, contact the Amadeus training team for more details on the same
at training@amadeus.co.in
EXTENDED OFFICE SECURITY (EOS) SETUP HE EOS

Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)
TO DO AN EOS AGREEMENT FROM OWNER TO EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB

RECEIVER OFFICE where PNO = PNR Retrieval by all methods
(by name and by record locator);
QUE = QUEUES display; CPR = Customer
Profiles display ; B=refers to both “Read” and
“Write” Security ie view and modify rights are
available
TO SET UP A RECIPROCAL EOS AGREEMENT EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB
BETWEEN OFFICES
RETRIEVAL ENTRIES PERTAINING TO EOS SETUP HEEOS
RETRIEVAL BY NAME RT/ OFFICEID-PAX NAME (ENTER THE

OFFICE ID WHERE THE PNR IS CREATED)
RETRIEVAL BY RECORD LOCATOR RTXXXYYY
TO SEE THE QUEUE BANK OF THE OTHER OFFICE ID QT/OFFICE ID
TO SEE THE PNR IN QUEUE 0 CATEGORY1 DATE RANGE1 QS/OFFICEID/0C1D1
LOCAL SECURITY ADMINISTRATION COMMANDS HE LSA
Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)
TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCD
TO DISPLAY PREFERENCES FOR ANOTHER USER’S SIGN IN JGD1122AB
TO ADD A NEW SIGN IN JGA1122AB/USN-USER’S NAME/DUTA-SU
where 1122AB is the 6 character alphanumeric sign in allotted to each user;USN is the user’s name.
Maximum 8 characters can be added in this field;DUTA is the duty code assigned to the Sign-In.
Note:If Duty Code is not Specified,then the Default assignment is AS.
TO CANCEL AN EXISTING SIGN IN JGX1122AB

TO RESET THE PASSWORD OF A SIGN IN TO “AMADEUS 1” JGR1122AB/PWD
TO UPDATE AN EXISTING SIGN IN JGU1122AB/PWR-N/MUL-Y
where PWR-N will remove the password prompt
from the sign in1122AB;MUL-Y will allow the user
to sign in to multiple terminals at the same time
TO RESTRICT A PARTICULAR SIGN-IN FROM DOING JGU/PACA-Q
ANY ENTRY STARTING WITH “Q”
GPROT05/OCT07/VER6
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30
VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES
SIGN IN ATTRIBUTES HE JGU

TO ATTACH A PASSWORD TO YOUR OWN SIGN-IN JGU/PWR-Y
TO ATTACH A LANGUAGE PREFERENCE( FRENCH) JGU/LNG-FR
Note: HEJGU, MS211
TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12
TO GET THE DISTANCE IN KILOMETRES JGU/DIS-K
TO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/S
TO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/R
TO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/P
TO DISPLAY CURRENCY PREFERENCES FOR JGD/C
CARS/HOTEL/FARES/TICKETING
GPROT05/OCT07/VER6
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VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES
GENERAL DOS AND DONTS FOR RESERVATIONS

1. DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE.
2. ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING
COMPLETE FIRST NAMES.
3. DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED) IN ONE
TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM.
4. DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINE’S TIME LIMIT
AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION BY THE
CARRIER.
5. DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END
TRANSACTION.
6. DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/UN.
7. ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE.
8. DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI, IF FA/FH ELEMENT ALREADY EXIST.
9. DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. ENSURE YOU HAVE
RECEIVED THE RECORD LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY MODIFICATIONS.
10. DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (. ; : # $) IN AP, OSI AND SSR FIELDS IN
THE PNR..THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS;HENCE THEY CAN BE REJECTED UPON
TRANSMISSION.
11. CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD.
12. DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON.
INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGER’S DATA TO CREATE A NEW PNR.
13. USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN DIRECT
ACCESS (*) LEVEL.
14. DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. CANCEL
AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED.
15. DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING.
16. DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION, AS IT IS STILL A
VALID TRANSACTION IN THE HOTEL SYSTEM.
17. IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT, PLEASE CHECK HEHTLXX, UNDER
CRITICAL OPTIONS.
18. IN CASE THE CHECK IN IS WITHIN 24 HOURS, THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE PROPERTY
DIRECTLY REGARDING ANY MODIFICATIONS MADE.
19. BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. THE
MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL
SEGMENT NUMBER IN THE PNR.
20. AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR.
GPROT05/OCT07/VER6
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GPROT05/OCT07/VER6
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AMADEUS LEARNING CITY

AMADEUS WEB TRAINING REGISTRATION

EXTENDED OFFICE SECURITY (EOS) SETUP HE EOS

TO DO AN EOS AGREEMENT FROM OWNER TO EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB