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  • Assignment 1

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    amirah_aziz_6
    11 vues2 pages
    This document discusses non-verbal telephone communication for an office management assignment. It covers the meaning of non-verbal communication over the phone, characteristics such as tone of voice and silence, and differences compared to in-person communication. The student's name, class, registration number and lecturer are provided at the top.

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    This document discusses non-verbal telephone communication for an office management assignment. It covers the meaning of non-verbal communication over the phone, characteristics such as tone of voice and silence, and differences compared to in-person communication. The student's name, class, registration number and lecturer are provided at the top.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    11 vues2 pages

    Assignment 1

    Transféré par

    amirah_aziz_6
    This document discusses non-verbal telephone communication for an office management assignment. It covers the meaning of non-verbal communication over the phone, characteristics such as tone of voice and silence, and differences compared to in-person communication. The student's name, class, registration number and lecturer are provided at the top.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    ASSIGNMENT 1

    OFFICE MANAGEMENT
    P 2804

    NON-VERBAL TELEPHONE
    COMMUNICATION

    NAME : NUR AMIRAH BINTI ABDUL AZIZ

    CLASS : DSK 2C

    REG. NO. : 02DSK09F1034

    LECTURER’S NAME : PUAN ROSILAWATI BT ARIFFIN


    CONTENT

    1. Meaning of non-verbal telephone communication


    2. Characteristics of non-verbal telephone communication
    3. Differences of non-verbal telephone communication
    4.

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