Vous êtes sur la page 1sur 14


1. Health Care Profession ² is an occupation requiring
advanced, specialized, and systematic study and training
in the knowledge of health care designed to provide services
to society in that particular field
2. The Client/Patient
- the recipient of the health care delivery system
3.Health Care Provider
- is one who has acquired on advanced, specialized, and
systematic training and experience in the knowledge of
health care along with its various specific scientific
specialization and techniques including those of medical
doctors, nurses, midwives, medical technologists, and the like
- also termed as Health Care Professional or Practitioner
. Health Care Provider-
-it is a relationship between the health care
practitioner and his patient (Therapeutic)
-develops in the process of communication
or interaction primarily characterized by the
exchange of language or message whatever
forms it may take including acts of
administering health care services thereby
promoting understanding and rapport among
people in the health care environment
1. The health care practitioners
2. The client/patient
3. Health care and the contents of the
. Environment
5. The outcome
1. The Health Care Practitioners
-they are the ones in control of the situation
simply because they determine what
appropriate therapy or health care should be
-they are responsible in the adjustment of
health care measure according to the
problems and needs of the client
-they should reach out, open the relationship,
and work with the client until the entire
process of therapy is over

a. Caring and Warmth
Caring ² more enduring and intense than warmth
-it conveys deep and genuine concern for the person
-makes the client feel highly regarded, tended and
Warmth ² conveys friendliness and consideration, shown by
acts of smiling and attention to physical comforts
b. Comforting ² is one who provides the client relief from
discomfort which includes feelings of distress, pain, sorrow,
grief and others
-consoles the patient in times of trouble, cheers her up,
and makes her feeling stronger and reinvigorated
c. Courteous -treats the patient with propriety and
-conscientiously observes patient·s rights by
doing what is good and avoiding what is harmful
to the patient
d. Affirming, Accepting, and Loving
-these attitudes disclose a receiving, appreciating,
and welcoming, atmosphere making the client
spontaneously honest in the expression of his
thoughts and feelings
-allows the patient to ventilate his biases and
prejudices, his needs and problems in a non-
judgmental manner
2. The Client/Patient
-the one receiving the therapy
-has a health problem or need which must be
accurately identified through diagnostic
procedures so that due health care may be given
-are encouraged to take active role in the
therapeutic process
-outcome of the therapy largely depends on how
the patient is open and amenable to the
interaction along with the competence of the
health care provider and the effectiveness of
health care services
3. Health Care and the Contents of
the Interaction
Health Care ² is the very means employed to
address the identified health problems and needs
of the client
-it is administered in various forms of health
services corresponding to the different levels of
disease prevention in the maintenance and
of the state of well-being of the client
-it focuses on prevention of illness and
promotion of health among clients who are,
generally in good health and want to maintain
healthy status at an optimum level
. Environment
-includes among others, home or hospital
environment together with other
members of the family, co-patient, other
health care providers, visitors, weather
and atmosphere, and physical set-up of
the place
5. The Outcome
-is the expected result of the therapeutic interaction
-maybe perceived unsuccessful when further health
deterioration leading to the patient·s irrevocable
death becomes the scenario
-considered unsuccessful is indeed a failure when said
failure can be attributed to any of the several factors:
A. insufficient health care delivery services
B. negligence
C. malpractice
D. obstinate refusal of due health care by the client or
the watchers

-to make the therapeutic interaction take
place smoothly towards a successful
outcome, health care practitioner-client
relationships must be built and promoted
-some of the essential ways by which HCP-
client relationship can be established:
1.Develop Trust and Confidence
2. Inspire Openness and Transparency
3. Show Positive Regard and Respect
. Provide Emphatic Listening and Responding
-can be described as listening not just by ears and responding by
mouth or gestures but most significantly by heart
-may be in place when the health care provider:
a. understands, feels, and experiences the way the client does
b. looks at the client from the point of view not of the health care
provider but of the client himself
c. gets not just the accurate meaning behind the message and
information set by the client but also the feelings and state of
emotions conveyed through facial expressions, bodily movements
and tone of voice
d. provides the most necessary health care response not because
of it is what the health care profession prescribes but because it is
what the patient truly needs