ALEJANDRO J.

GARAY
1628 Ohm Ave. • Bronx, NY 10465 • (646) 783-8732 • alexgaraybx@gmail.com

PROFILE
Help Desk / Computer Repair / Technology
Technically astute IT professional with experience delivering exceptional technical support independently as
well as in a team environment. Currently seeking a help desk support position for an established organization
who needs a results driven, detailed oriented and versatile individual.

• Lotus Notes 7, 8.5 • Windows XP/Vista/7

• Citrix, Cisco VPN, Sprint/ATT Aircards • Active Directory
• Network Printer Support (Equitrac) • Sophos Endpoint Security
• MS Office 2007 Suite • Mac OSX 10.5.8 and higher
• Remedy/Itrack • Blackberry

PROFESSIONAL EXPERIENCE
HELP DESK ANALYST, 1/2010 – 8/2010
OGILVY AND MATHER – New York City, NY

Successfully provided Level 1 phone and desk side support for a large prominent advertising agency
consisting of over 2000 users in New York, Atlanta, Chicago, and Los Angeles.
Duties:
 Utilized Active Directory to enable/disable accounts, grant access to folders and groups, add/terminate
users and other administrator tasks.
 Supported users with Lotus Notes 8.5 assisting with stability problems as well as archiving, calendar
and other common troubleshooting issues.
 Provided troubleshooting support of VPN, Citrix and Aircards for mobile users. In addition, worked
with carriers to resolve issues related to registration or provisioning of devices.
 Performed routine maintenance and security tasks to optimize company machines including but not
limited to removal of viruses, spyware and reimaging computer whenever necessary.
 Carried out installation of software and general troubleshooting for Mac OSX 10.5.8 and higher.

OWNER / OPERATOR, 6/2003 – 12/2009

TECHBX COMPUTER SERVICES – Bronx, NY

Provided computer training and software recommendations for users including advice on enhancing computer
security, stability and productivity.
Duties:
 Installation of Windows Operating Systems on desktop and laptop PC’s as well as providing backup
solutions for critical data.
 Removal of spyware / adware, and viruses from infected client computers.
 Completed thorough computer diagnostics to speed up computer performance by over 50% on
average.

EDUCATION & CREDENTIALS

FORDHAM UNIVERSITY Bronx, NY
Bachelor of Science in Computer Science, 2003
Eli Lilly Academic Scholarship Recipient, 2001-1003