ASSIGNMENT ON INDIAN QUALITY AWARDS

Submitted to
MR.G.Muruganantham
MBA, M.Phil, UGC-NET
ASSISTANT PROFESSOR - DOMS - NITT

Submitted by
R.Manoj Babu
(215109056)

NATIONAL INSTITUTE OF TECHNOLOGY

DEPARTMENT OF MANAGEMENT STUDIES
TRICHY -15
 TABLE OF CONTENTS

INTRODUCTION............................................................3

QUALITY AWARDS .......................................................3

IMC RAMKRISHNA BAJAJ QUALITY AWARD....................4

GOLDEN PEACOCK NATIONAL QUALITY AWARD..............7

INDIAN INSTITUTE OF METALS QUALITY AWARD..........12

EDUCATION QUALITY FOUNDATION OF INDIA AWARD...18

IEEMA SME QUALITY AWARD.......................................21

1.IEI AND SAFETY QUALITY AWARD.............................27

CASE STUDY-1...........................................................27

CASE STUDY-2...........................................................27

References................................................................27
INTRODUCTION

Quality in business, engineering and manufacturing has

a pragmatic interpretation as the non-inferiority or superiority of something.
Quality is a perceptual, conditional and somewhat subjective attribute and may
be understood differently by different people. Consumers may focus on
the specification quality of a product/service, or how it compares to competitors
in the marketplace. Producers might measure the conformance quality, or
degree to which the product/service was produced correctly.

Numerous definitions and methodologies have been created to assist in

managing the quality-affecting aspects of business operations. Quality is a
perceptual, conditional and somewhat subjective attribute. The business
meanings of quality have developed over time. Various interpretations are given
below:

1. ISO 9000: "Degree to which a set of inherent characteristics fulfils

requirements."The standard defines requirement as need or expectation.

2. Six Sigma: "Number of defects per million opportunities.”

3. Joseph M. Juran: "Fitness for use." Fitness is defined by the customer.

QUALITY AWARDS

There are many Quality awards and each one of them is uniquely
positioned as the milestones in the journey to excellence. They are also coveted
as symbols of recognition for organizations which have achieved certain level in
their pursuit of excellence. While leading organizations compete to win awards,
the main purpose of these awards is to encourage more companies to adopt
quality management principles. The models are practical tools; they help
organizations to measure where they are now and where they want to be in the
future. The models also help organizations to create a plan to reduce the gap
between these positions. These awards are based on universally accepted
standards encouraging organizations to strengthen their management systems
and capabilities to enhance their competitiveness and productivity, helping them
to become world-class industry.

There are six quality awards given in India for various fields. They are –

1. IMC Ramkrishna Bajaj Quality Award

2. Golden Peacock National Quality Award

3. Institute of Metal Award

4. Education Quality Foundation of India Award

5. IEEMA SME Quality Award

6. IEI and Safety Quality Award

IMC RAMKRISHNA BAJAJ QUALITY AWARD

The IMC Ramkrishna Bajaj National Quality Awards was instituted in

1997 to encourage Indian Industry to be alert to the importance of quality
in the context of global competitiveness.

The objectives of this award are:

 Promote quality awareness and practices in Indian Business

 Recognize achievements of Indian companies in the field of quality
 Publicize successful quality strategies and programs

The IMC Ramkrishna Bajaj National Quality Award is one of the most prestigious
awards in the country. Since the inception of the Awards in 1996 approx. 400
organizations have expressed their intention to apply and 266 of these
organizations have gone through the evaluation process.

The Award is structured on the basis of strong criteria which emphasize

on:
  Openness and transparency in governance and ethics.
 The need to create value for customers and the business.
 And the challenges of rapid innovation and capitalizing on
knowledge assets.

CATEGORIES OF AWARDS

nr There are six applicant categories for the IMC Ramkrishna Bajaj National
Quality Award:

1. Manufacturing organizations
2. Service organizations
3. Small Businesses
4. Overseas Organizations
5. Education and
6. Health Care

Categories 1-4 come under Business Excellence

Business Excellence

Manufacturing, Service, Small Business and Overseas are the four

categories under Business Excellence. When we talk of Business
Excellence we refer to excellence in any for-profit business headquartered
in India, including Indian subunits of foreign companies, as well as any for-
profit Indian owned business headquartered overseas. For-profit
businesses include domestic or foreign-owned companies, joint ventures,
corporations, sole proprietorships, partnerships, and holding companies-
publicly or privately owned.

Manufacturing organizations

 Organizations and some subunits that produce and sell

manufactured products or manufacturing processes.
  Companies that produce agricultural, mining, or construction
products.

Service organizations - Organizations and some subunits that provide

or sell services.

Small Businesses- Organizations with 200 or fewer employees that are

engaged in manufacturing and/or the provision of services.

Overseas organizations - Indian organizations that are engaged in

manufacturing and the provision of services.

Excellence in Education

For-profit and nonprofit public, private, and government organizations and

some subunits including Indian subunits of foreign organizations that
provide education (teaching and instructional) services to students in
India, as well as Indian educational organizations located overseas.

Excellence in Health Care

For-profit and non profit public, private, and government organizations and some
subunits including Indian subunits of foreign organizations located in India, as
well as Indian healthcare organizations located overseas. These organizations
must be engaged primarily in providing medical, surgical, or other health care
services directly to people. Eligibility is intended to be as open as possible. For
example, eligible organizations include hospitals, health maintenance
organizations, long-term care facilities, health care practitioners’ offices, and
dialysis and ambulatory surgery centres.
The Evaluation Process:

IMC Ramkrishna Bajaj National Quality Award Trust, comprising of

prominent leaders from Indian Companies as Trustees, has been created
to foster the success of the program. The Trust selects the winners based
on the recommendations of a Panel of Judges.

Board of Advisers:
The Board of Advisers is the advisory body on the Award to the IMC. The
Board is appointed by the IMC and consists of distinguished leaders from
all sectors of the Indian economy. The Board evaluates all aspects of the
Award program, including the adequacy of the award criteria and
processes. An important part of the Board’s responsibility is to assess how
well the Award is serving the national interest. Accordingly, the Board
makes recommendations to the IMC regarding changes and
improvements in the Award Program.

IMC Quality Cell:

The Award process is administered by the IMC Quality Cell under the
guidance of the IMC Award Sub-Committee. It conducts the following
training programs:

• IMC RBNQA Executive Briefing (half day)

• Understanding the IMC RBNQA Criteria and Process (two days)
• IMC RBNQA Certified Examiner for Quality Management (four and half
days).

Award Recipients’ Responsibilities and Contributions:

Award recipients will be required to share information on their successful

performance and quality strategies with other Indian organizations except
proprietary information. The principal forum for sharing information will be
the annual Making Quality Happen Conference

d social development.

GOLDEN PEACOCK NATIONAL QUALITY AWARD

The Golden Peacock National Quality Award, named after India's

national bird the "Peacock", is awarded every year. Each category has two
awards - the Winner and the Runners up. Each winner and runners up
receives a trophy together with a certificate. The award winners may use
the Golden Peacock National Quality Award logo on their printed and
promotional material. Selected organisations may be given a
commendation card. The Golden Peacock National Quality Award would be
given separately for manufacturing and service sector organisations,
under the following categories:

Normal Categories

 Large Enterprises (LE) - 251 and above Employees

 Medium Enterprises (ME) - 51 to 250 Employees
 Small Enterprises (SE) - up to 50 employees

Special Categories

1. Education, Training, Research and development, Testing & Inspection

2. Service Sector covering Tourism, Transport, Couriers, Hotels &
Hospitality, Healthcare, Telecommunication, Professional consultancies,
Financial Institutions.
3. Government Organisations, Undertakings & Services.

Eligibility

Manufacturing or Service organizations or parts of organisations (self

accounting profit centres) in the private and public sector operating in
India may participate in the Golden Peacock national quality award.

The decisive factor for eligibility is that the operations of the applicant
must reasonably correspond to all the Award criteria and which can be
verified in India at the time of evaluation.
The operations of the applicant must be carried out independently,
meaning that responsibilities, authorities, results, etc. are clearly defined.
This must be documented, for example, in the annual report, organisation
plan or equivalent.
Rules & Regulations

Awards Council reserves the right to alter the Award Scheme.

Awards Council reserves the right to award more than one trophy each
year and also to withhold awards if the required standard is not met.

Awards Council accepts no liability for any loss resulting from the
disclosure of information concerning an entry, though all reasonable
precautions will be taken to maintain secrecy.

Awards Council cannot undertake to return documents or supplementary

material submitted with an entry.

Few selected Award winners may also be invited to make a brief

presentation in the ensuing "World Congress on Total Quality" to share
their experiences.

The decision of the National Chairman of the Awards Council, on the

recommendations of the Panel of Judges is final and no appeal or
correspondence will be entertained

NON-DISCLOSURE AND CONFIDENTIALITY:

Names of applicants, commentary and scoring information developed

during the review of applications are regarded as proprietary by Institute
of Directors (IOD) and are kept confidential. Such information is available
only to those individuals directly involved in the assessment and
administrative process.

IOD will take all reasonable action to ensure that applications and
information therein are treated in strict confidence. However, in no way
can IOD be held responsible for any loss of confidentiality to a third party.
Moreover, IOD cannot be held liable for any damage (to goods, or persons,
financial loss or consequential) incurred through the breach of
confidentiality or otherwise by the applicants or any third party.

IOD reserves the right, prior to or subsequent to the Award Presentation,

to publish and made public the salient details of the Quality improvement
schemes of the Award Winners, as a step towards sharing of knowledge in
the national interest.

Golden Peacock Award Evaluation Process

GPA Framework: Golden Peacock Awards Framework is designed to help

explore organizational beliefs and strategy, to look for linkages and
measurable activity to test results for long-term success. The GPA
Framework is based on IOD Business Excellence Model and is comparable
with similar frameworks around the globe (including the Baldrige and
European models) and contains all of the requirements of the ISO
9001:2000 standard series. Leading Indian and India based multinational
organizations use the Framework to assess themselves and build those
results into their strategic planning process. It improves the bottom-line
across financial and non-financial performance indicators. The vision of
the GPA Secretariat, which has responsibility for administering the Awards
program, is to create world-class organizations and to bring a better
quality of life.

Guidelines: Each award guideline is designed as a guide for

management system excellence through self-assessment and external
evaluation. It contains the Criteria that organizations can use to assess
themselves against management best practices. In addition, the
evaluators in the GPA process use these Criteria and the associated
Assessment Matrix to evaluate the applicants applications for these
Awards.
Evaluators: The Evaluation Team comprises experienced, managers and
specialists, carefully selected in their capacity, to participate expertly and
effectively in the evaluation process and who are trained for it.
Membership of the Team is honorary and evaluators are drawn from a
wide range of organizations from both the public and private sectors.
Individuals and organizations are encouraged to make appropriate
knowledgeable and experienced staff available to be qualified evaluators
in the Awards programme. This is totally voluntary. Growth of the Awards
programme requires many more evaluators. Involvement in the Awards
programme is an excellent way for an individual and enterprise to gain
expertise.

Process: The evaluation process recognizes a variety of conditions under

which an organization conducts its activities. Evaluators are required to
consider these factors in their assessment of the organization’s
performance against the assessment criteria. The decision on whether to
conduct a site visit or not, is made by the evaluation team at the short
listing stage. Site visit is not an automatic part of the evaluation
procedure for clarifying issues raised during the evaluation

Site Visit: These are organized to verify that written submission truly
reflects organization’s system and process, and to investigate areas that
may be difficult to describe in a short document, and to determine
additional facts where appropriate.

Finalists: In case of well contested important awards, the jury may only
short list the finalists for a closer look by another committee. In that case,
the finalist organizations are invited to make brief public presentations,
highlighting their major initiatives and achievements in that field and
reply to any clarifications required by the final independent jury, before
the winners are announced.

Feed Back Report: At the conclusion of the evaluation process, a written

report incorporating the evaluators’ assessment of organization’s
performance against the GPA Framework is forwarded. This report is
written in terms of strengths and opportunities for improvement against
the assessment criteria.

Presentation of Awards: The presentation of awards is normally held

during national and international conferences organized by the IOD. All
organizations are encouraged to publicize their achievements and to
share their experiences with others.

INDIAN INSTITUTE OF METALS QUALITY AWARD

About Indian Institute of Metals

The idea of formation of an Indian Institute for metallurgists was

conceived as early as in 1945. This was possible by the efforts of a few
metallurgists, who realised the need for an adequate body for professional
metallurgists in India. During that time many of the technical information
were not easily available in India. Communications with other countries
were difficult because of the war. The ordnance factories and many other
industries involved in manufacture of various products for the war efforts
were greatly handicapped because of the non-availability of technical
information on metallurgy. The Inspectorate of Metals in the ordnance
factory was the only reliable organisation who could undertake
investigations on metal products.

It was in this background that about a dozen young metallurgists met

informally in Calcutta and discussed the issue at the residence of Dr. Dara
P. Antia, who was then Chief Metallurgist of Indian Aluminium Co. It was
unanimously agreed that an institute of metallurgists in India should be
formed. Later, various metallurgists holding senior positions in India were
approached for their support. Also, a large number of people in high
positions in Government and Industries were approached. At the same
time a Memorandum and Articles of Association were drafted after
studying the memorandum and articles of various other bodies. The Iron
and Steel Institute, UK and Institute of Metals, UK also welcomed the idea
and suggested formation of a single institute and not various separate
institutes such as Metals, Iron and Steel, etc. Accordingly the
Memorandum and Articles were finalised and the Institute was registered
at Calcutta. An Organisational Council with Dr. Dara P. Antia who played a
key role in establishing the Institute as President was formed to manage
the affairs till the election of the first Council. The House of Tatas provided
office space in Calcutta.

The first Organisational meeting was held on 24th February, 1946 at the
residence of Mr. K. C. Sood in Calcutta. Later, four more meetings were
held within two months. These meetings were mostly attended by M/s
Dara P. Antia, V. Rama Iyer, R. N. Kapoor, R. Krishnasamy, P. K. Paul, B.A.
Rao, D.V. Reddy, C.J. Shah, S. Sircar and K.C. Sood. The Institute was
inaugurated by Hon’ble Dr. Shyama Prasad Mukherjee, Minister for
Industry and Supply on Monday, 29th December 1947 at the Royal Asiatic
Society Hall, Calcutta. Sri Jahangir J. Gandhy became the first President
and Dr. Dara P. Antia the first Honorary Secretary of the Institute.

Since then the growth of the Institute has been phenomenal. Starting with
a modest membership of 42, the IIM Membership now (1999) stands more
than 10,000 drawn from various fields of metallurgical activity.
Membership requirements are rigid to maintain the highest professional
standards. The Institute has grown into a reputed Institution devoted to
promotion and advancement in the study, practice and research of
Metallurgical Science and Technology. The Indian Institute of Metals is
now recognised throughout the world as one of the premier metallurgical
organisations.

The scope of the Institute activities includes mineral beneficiation,

extraction, fabrication, heat treatment, finishing as well as practical and
theoretical aspects of metallurgy of all ferrous and non-ferrous metals and
alloys. Ceramics and other disciplines and technologies allied to
metallurgical problems also come under the scope of the Institute.

The activities of the Institute include organising national and international

technical conferences and programmes, research activities, publications,
conducting qualifying examinations etc. Although there are small
permanent staffs of the Institute, almost all the activities are carried out
through the honorary services of the Office-bearers, Council Members,
and Chapter Chairmen, Secretaries and Treasurers as well as a large
number of Institute members.

I. FERROUS:
Preamble:
The Quality Awards were instituted by the Ferrous Division of the Indian
Institute of Metals in 1991 to encourage Quality Competition. The awards
are in the categories of (a) Integrated Steel Plants, (b) Secondary Steel
and Alloy Steels Plants, and (c) DR Plants / Pig Iron Plants / Major Rolling
Units.

Purpose of Award:
The Quality Awards of the Ferrous Division of IIM are aimed at giving
recognition to the Ferrous Industries for best quality, registering highest
product development, profit making in terms of Rs. / tonnage, H.R.D. and
environmental performances during the year under review.

Eligibility:
All Integrated Steel Plants, Secondary Steel Plants, Alloy Steel Plants, Pig
Iron Plants, DR Units and Major Rerolling Units are eligible to apply. There
will be three categories of awards: (1) One for Integrated Steel Plants
(with installed capacity of 1 Million Tonne / year or greater). (2) One for
Secondary Steel Plants / Alloy Steel Plants (including Integrated Steel
Plants with installed capacity of less than 1 Million Tonne / year). (3) One
for Pig Iron Plants / DR Units / Major Rerolling Units. At the end of every
financial year (1st April to 31st March), eligible organizations in Ferrous
sector, are invited to submit the application.

Judging Committee:

1. Judging Committee: The Panel of Judges will be constituted by the

President of the Indian Institute of Metals in consultation with the
Chairman, Ferrous Division of IIM.
2. Ferrous Division of IIM is the sole authority to decide the recipient
from the nominations submitted.
3. Chairman, IIM Ferrous Division may postpone the award in a
particular year for lack of suitable nominations.
4. The Panel of judges may also recommend a second prize in any of
the above categories.

Award:
 a) The results of the competition shall be announced by the President,
IIM and communicated to the winner plant (s).
b) The award will be given during National Metallurgists’ Day
celebrations organized by the Indian Institute of Metals (usually on
14th November).
c) The award shall consist of a Trophy based on the quality theme and
devised to convey the strength of ferrous industries and its harmony
with the environment.
d) Winners of the award will be free to make use of the fact for
advertising and other commercial purpose without any financial
obligations to IIM. However, the names of members of the panel of
Judges or officers of The Indian Institute of Metals may not be used
for such purposes.

II. NON - FERROUS:

Preamble:
The Quality Awards instituted by the Non - Ferrous Division of the Indian
Institute of Metals in 2002 to encourage Quality Competition. The awards
are in the categories of (a) All non – ferrous metal industries
manufacturing primary refined metals (b) All non - ferrous metal
industries manufacturing secondary refined metals and / or semis (metals
and its alloys) (c) All units manufacturing castings / forgings of non –
ferrous metals and alloys.

Purpose of Award:
The Quality Awards of the Non - Ferrous Division of IIM are aimed at giving
recognition to the Non - Ferrous Industries for best quality, registering
highest product development, profit making in terms of Rs. / tonnage,
H.R.D. and environmental performances during the year under review.

Eligibility:
All Non - Ferrous Industries engaged in production / fabrication in the field
of Aluminum, Copper, Zinc Lead, Magnesium, Tin Silver, Gold, etc. and
their alloys are eligible to apply under this category. There will be three
categories of awards: (1) One for Units / Plants of large integrated
production Organization. (2) One for Secondary processing / fabrication
plants of Non-Ferrous product. (3) One for Units engaged in casting and
Forging of Non-Ferrous Metals and its Alloys. At the end of every financial
year (1st April to 31st March), eligible organizations in Non-Ferrous sector,
are invited to submit the application.

Judging Committee:

a) The Panel of Judges will be constituted by the President of the Indian

Institute of Metals in consultation with the Chairman, Non - Ferrous
Division of IIM.
b) Non - Ferrous Division of IIM is the sole authority to decide the
recipient from the nominations submitted.
c) Chairman, IIM Non - Ferrous Division may postpone the award in a
particular year for lack of suitable nominations.
d) The Panel of judges may also recommend a second prize in any of
the above categories.

Award:

a) The results of the competition shall be announced by the President,

IIM and communicated to the winner plant (s).
b) The award will be given during National Metallurgists’ Day
celebrations organized by the Indian Institute of Metals (usually on
14th November).
c) The award shall consist of a Trophy based on the quality theme and
devised to convey the strength of Non - Ferrous industries and its
harmony with the environment.
d) Winners of the award will be free to make use of the fact for
advertising and other commercial purpose without any financial
obligations to IIM. However, the names of members of the panel of
 Judges or officers of The Indian Institute of Metals may not be used
for such purposes.

EDUCATION QUALITY FOUNDATION OF INDIA AWARD

Education Quality Foundation of India (EQFI), an organization

committed to raising benchmarks in quality education announced the
launch of the India Education Awards, India’s largest comprehensive
awards in the education sector. EQFI’s ‘India Education Awards’ will
recognize and reward outstanding contributions in the school education
sector in India. Instituted by EQFI, India Education Awards are being
supported by Educomp Solutions Ltd, a globally diversified education
solution provider in India. These awards are an effort to ensure that
quality in education is brought into focus. It will seek to reward excellence
in education, motivate educators and provide a platform to showcase
leadership in the education sector. There will be two levels of awards-
regional/zonal and national. For this purpose four zones have been
identified. Each zone will have a regional committee to facilitate the
application process. A panel of judges will screen the short-listed
applicants. The zonal winners will be felicitated in a public forum and will
then be considered for national level awards. The process advisors for the
India Education Awards are Grant Thornton.

Objectives of the Award

 To educate all stakeholders about quality and the need for

excellence in school education.
 To recognize quality in education using the EQFI criteria.
 To value teaching excellence and effective initiatives taken in school
education.
 To encourage and acknowledge creativity in teachers
  To acknowledge and motivate new entrants into school education
and teaching.
 To recognize and appreciate leadership in school education
 To commend the work of NGOs in the field of school education
 To welcome innovative initiatives taken by state governments in
school education which have impacted the teaching learning
processes.

Zonal Categorization of the States

North - Uttar Pradesh, Rajasthan, Punjab, Haryana, Delhi, Jammu &

Kashmir, Uttarakhand, Himachal Pradesh and UT of Chandigarh.

South - Andhra Pradesh, Tamilnadu, Karnataka, Kerala and UT of

Pondicherry, UT of Andaman and Nicobar Islands.

West - Maharashtra, Madhya Pradesh, Gujarat, Goa, UTs of Dadra and

Nagar Haveli, Daman and Diu, Lakshadweep

East - Bihar, West Bengal, Orissa, Jharkhand, Assam, Chhattisgarh,

Tripura, Manipur, Meghalaya and Nagaland, Mizoram, Arunachal Pradesh.
Sikkim

Categories of Awards

Category A

1. Teachers’ Awards

a. Primary School- Classes KG to 5

b. Middle School- Classes 6 to 8
c. Senior School- Classes 9 to 12
d. New Entrants Award (2- 5 years of teaching experience)
 2. School Leaders’ Award

3. Whole School Award

Category B - Awards for NGOs in the area of Education

Category C - Awards for Government Initiatives in Education (only at

national level)

Award Process

 Application Forms for all categories is now available on the website.

They can be downloaded and posted (through regular post) to
Education Quality Foundation of India.

 A person/institution can be nominated for the awards by any of the

following two channels:
Direct application – Any individual/institution can nominate
themselves to the award process by filling up a simple “Application
of interest” form.
Peer nominations – Any individual/institution working in the
education sector can nominate any other individual/institution for
the awards. A peer nominator should disclose his/ her name for the
application to be valid.

 In Award category A, separate applications are invited from

government (including government aided schools) and privately
managed schools.

Awards

Over 100 awards will be given to Government and Private Schools across
all states in India. Worth well over Rs 1 crore, these awards would be a
combination of cash, education grants, opportunity for professional
development and Teachers Exchange Programs with renowned global
institutions.
Kendriya Vidyalayas (KVs) and Jawahar Navodaya Vidyalayas (JNVs) swept
the first edition of the India Education Awards. Of the 19 awards to
schools, 10 were bagged by Kendriya Vidyalayas and Jawahar Navodaya
Vidyalayas from across the country

IEEMA SME QUALITY AWARD

IEEMA (Indian Electrical and Electronics Manufacturers’ Association)

is a well-known outfit working ceaselessly towards the betterment of
electrical Industry and globally known by the now famous ELECRAMA
exhibition and international conferences. IEEMA has been very successful
in raising & maintaining the awareness among its members with regard to
Quality Management Systems and further its role in the process of
encouraging the SMEs in improving their quality initiatives towards TQM.
In consonance with one of the IEEMA goals i.e., focus on SMEs to develop
& promote SME segment, IEEMA has identified “Assistance to SMEs” as
one of the thrust areas. The activities under the same would revolve
around enhancing capabilities of small and medium enterprises by
providing information, assisting in quality improvement initiatives with a
focus on skill building to face the future challenges of the market. Under
this initiative, IEEMA has established “IEEMA SME QUALITY AWARD” (ISQA)
to recognize maturity of quality systems of the SMEs and encouraging
them towards Business Excellence.

Benefits to the Participating Enterprise

The SMEs participating in this award process will benefit as under:

 Encouragement to follow the path of quality systems

 Assessment report giving external independent views of the
maturity of quality systems
  Highlights of the latent Strengths (S) and dormant Opportunities for
Improvements (OFI) that enable process improvements. In fact, this
is the most valuable input that a company can aspire for Interaction
with experienced examiners during site visit when qualified for the
same.
 Spread of quality culture across the organization.
 Benchmarking amongst peers.
 Opportunity of being recognized during award function
 Publicity through IEEMA Journal with a circulation over 10,000

Features of the Award

There are two categories of applicants; Small and Medium as per MSMED
Act 2006. Both Manufacturing and Service enterprises are eligible to
apply.

ISQA Committee

The Executive Council (EC) of IEEMA oversees the complete process of the
Award. For this purpose, the EC has established and empowered a core
committee for conducting the ISQA award process. ISQA committee
evaluates all aspects of the award process including the adequacy of
criteria, selection of examiners, screening of scores and feedback reports
and short-listing of organizations for review by Awards Panel. The ISQA
committee maintains a pool of carefully selected examiners trained
adequately in the assessment process.

Core Values and Concept

The various criteria that are applied to evaluate applicants for the award
are built around the following Core Values and related Concepts that
IEEMA stands for:

1. Leadership Commitment to Quality

2. Customer Orientation in Quality Initiatives

3. System Principles & Perception

4. Quality Management by Facts

5. Continual Process Improvement

6. Review, Learning & Rewards

Criteria for Evaluation

1. Leadership Involvement / Commitment (100)

2. Customer focus (100)

3. Quality Systems (300)

4. Analysis & Learning (200)

5. Results (300)
Application Review

Examiners are assigned taking into account the nature of applicant’s

business and expertise of examiners keeping in mind the strict rules in
respect of conflict of interest.

Applications are reviewed and assessed by a team of examiners in four

stages as follows:

 Independent evaluation by three members of the team

 Consensus meeting by the team to arrive at the site visit issues and
consensus score.
 Site visit by requisite number of team members to those
organizations that qualify for a site visit based on a minimum score
set by the ISQA committee.
 Report by the Team Leader based on the site visit and feedback
from team members.
Feedback to Applicant

All applicants are eligible for a comprehensive prescriptive feedback

report covering Strengths in their existing Quality Systems and a list of
Opportunities for Improvements.

Ethical Standards

Examiners of ISQA abide by highest ethical standards of the profession

and ensure unbiased assessment of the applicant companies with the sole
interest of adding value to them in terms of quality improvements.

Award Recipient’s Responsibilities

As a token of fraternity responsibility, the Award winner will be required to

share their best practices and quality strategies with other organizations;
of course without compromising their proprietary information.

Awards Cycle

1. Announcement of award process with application brochure and formats

2. Intent of applicant to participate to be intimated with processing fees

3. Receipt of ‘Application Document’ at IEEMA office

4. Evaluation of the application by ISQA Examiners and report

5. Intimation of site visit to qualified applicants

6. Receipt of site visit fees by IEEMA

7. Site visit and report by examiners

8. Review by ISQA Awards Panel and submission to Independent Jury

9. Choice of winner by Jury

10. Formal function to present the Award to the Winner and felicitation

11. Forwarding final assessment report to applicants

Eligibility Criteria

Applicant shall be

1. A company of Indian Origin registered in India.

2. Member of IEEMA or a supplier/vendor of a member of IEEMA.

(Members’ directory is available under Buyer’s Guide on www.ieema.org)

3. An organisation having completed at least three years of existence as

on 1st

January 2009.

4. Classified as SME as per MSMED Act 2006.

Eligibility Restrictions

In order to offer equal opportunities for all organizations and ensure

recognition of outstanding efforts, if an organization receives an award,
the organization and its subsidiaries shall not be eligible for applying for
the award for three years.

However, they can apply in case they would like to get examined from the
view point of external perception in terms of sustenance of systems.
 1. IEI AND SAFETY QUALITY AWARD

About IEI

The Institution of Engineers (India) set up in 1920 is the largest body of

professional engineers in India with a membership of nearly 5,00,000
members. The Safety and Quality Forum of The Institution of Engineers
(India) established in the year 2003, is engaged in promoting the
knowledge and information in the field of safety and quality. The aim of the
Forum is to network with various national, regional and local government
bodies; as also with the industry, public and private sector, academia and
others and inculcate the concepts of safety and quality in applications and
operations.

About the Safety and Quality Awards

The Safety and Quality Awards have been instituted by the Safety and
Quality Forum of IEI with a view to encourage professionals from
manufacturing and service sectors to strive for excellence.

The Safety and Quality Awards of the Institution would help

a) Encouraging professionals to make significant improvements in

safety and quality practices for maximizing workforce and consumer
satisfaction and for successfully facing competition in the global markets;

b) Recognizing the achievements of those professionals who have

improved in the field extensively and thereby set an example for others;

c) Establishing guidelines and criteria to evaluate competency of

professionals.

The Awards

The Awards will be presented on the basis of applications received from

different individuals and selection made by a Committee approved by the
Board of Governors of the Safety and Quality Forum of the Institution. Each