Question 2:

Imagine you are responsible for selecting operators to work in a call centre. Prepare a set of behavioral questions suitable
for the interview. You are looking for evidence of strong social skills, e.g. good verbal communication, positive attitude, good
sense of humor, energy and enthusiasm; and good technical skills, e.g. numeracy and keyboard skills.

Question 3 :

‘I treat everyone the same – so that’s how I ensure fairness.’ This quote is from a section manager in a supermarket.
Explain why such an approach can sometimes lead to unfairness.

Question 4 :

Bullet point reasons why you think employee involvement schemes, such as TQM, empowerment and team working might
fail.