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COMPLAINTS & SUGGESTIONS

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For all customer service issues, please contact Circle Helpline. You may also use our Complaint Form or
email your complaint/service issue to chairmansbi.customer@sbi.co.in or dgm.customer@sbi.co.in. You
may also write to the Chairman at the following address:

Chairman,

State Bank of India,

Customer Service Department,

State Bank Bhavan, 4th Floor,

Nariman Point,

Mumbai - 400 021

Tel : (022) 22029456,

(022) 22742430

Fax :

(022) 22742431
HELPLINE

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Local Head Office/Head of Grievances

Redressal MachineryHelpline/ Grievance Cell

E-mail Address/ Telephone Nos.

AHMEDABAD

(State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli)

General Manager

State Bank of India,

Local Head Office, Bhadra, Ahmedabad-380 001E-mail:

helpline.lhoahm@sbi.co.in

Toll free No. 1800-233-7933

Helpline Tel no.(079)25510883 , 25511027,25503150

Fax no. (079) 25506648

BANGALORE

(State of Karnataka)

General Manager

State Bank of India,

Local Head Office,

65, St. Mark's Road, Bangalore-560 001.E-mail:

bangalore@sbi.co.in

Toll free No. 1800-425-8002

Helpline Tel no. (080)25943030

Fax no. (080) 25943125

BHOPAL

(States of M.P. & Chhatisgarh)

General Manager

State Bank of India,

Local Head Office, Hoshangabad Road,

Bhopal-462 011.E-mail:

mysbi@sbi.co.in

Toll free No. (BSNL) 1800-233-7551 & (Airtel) 1800-102-7551

Helpline Tel no. (0755)4288210, 2576851,4288526

Fax no.(0755) 4059200

BHUBANESWAR

(State of Orissa)

General Manager

State Bank of India,

Local Head Office ,

111/1, Pandit Jawaharlal Nehru Marg,

Bhubaneswar Orissa-751 001.E-mail:

help.lhobhu@sbi.co.in

Toll free No. 1800-345-6741

Helpline Tel no. (0674)2396580 & 2396582

FAX NO (0674) 2390248

CHANDIGARH

(U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those
mentioned under Delhi)

General Manager

State Bank of India,

Local Head Office,

Sector-17-B,

Chandigarh-160 017.E-mail:

helpline.lhocha@sbi.co.in

Toll free No. 1800-180-1723/1800-180-1724

Helpline Tel no. (0172)2707391 / 2707390

Fax no. (0172) 2713968/2720234

CHENNAI

(State of Tamil Nadu & U.T. of Pondicherry)

General Manager

State Bank of India,

Local Head Office,

Circletop House,

16 , College Lane,

Chennai-600 006.E-mail:

helpline.lhoche@sbi.co.in

Toll free No. 1800-425-4424

Helpline Tel no. (044)28214635

Fax no. (044) 28214381

DELHI

States of Delhi, Rajasthan,Uttaranchal & part of Haryana

U.P.

Districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura,
Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr.

Haryana

Districts of Faridabad, Gurgaon and Sonepat.

General Manager

State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi-110 001.E-mail:

helpline.lhodel@sbi.co.in

Grievance Cell No. (Toll Free). 1800 11 4545

Fax no.23361969

GUWAHATI

(7 States of North-East)

General Manager

State Bank of India,

Local Head Office,

Opposite Assam Secretariat,

Dispur,

Guwahati - 781006E-mail:

luithelp@sify.com

Toll free No. 1800-345-3631

Helpline Tel no. (0361)2237663 & 2237661

Fax no. (0361) 2237664

HYDERABAD

(State of Andhra Pradesh)

General Manager
State Bank of India,

Local Head Office,

Bank Street, Koti,

Hyderabad - 500 095.E-mail:

helpline.lhohyd@sbi.co.in

Toll free No. 1800-425-3888

Helpline Tel no. (040)24756925

Fax no. (040) 24751010

KOLKATA

(States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands)

General Manager

State Bank of India,

Local Head Office,

'Samriddhi Bhavan,

1, Strand Road ,

Kolkata-700 001.Email :sbihelpline.lhokol@sbi.co.in

Toll free No. 1800-345-3455

Helpline Tel no. (033)22489333 & 22436531

Fax no. (033) 22435128

LUCKNOW

(State of U.P. covering districts other than those mentioned under New Delhi)

General Manager

State Bank of India,

Local Head Office,

New Administrative Bldg. ,

Motimahal Marg , Hazratganj ,

Lucknow-226 001.E-mail:

helpline.lholuc@sbi.co.in

Toll free No. 1800 180 5201

Helpline Tel no.(0522) 2201492 / 2201496

Fax no. (0522) 2231463

MUMBAI

(States of Maharashtra & Goa)

General Manager

State Bank of India ,

Local Head Office ,

Bandra Kurla Complex

Mumbai-400 051.E-mail: helpline.lhomum@sbi.co.in

Helpline:

Toll free: 1800228866

Non - Toll free:(022) 26445525

Grievance Cell: (022) 26445532, 26445533

ATM:(022) 26445556, 26445557

Internet Banking:(022) 26445531 , 26445523

Housing Loans:

Mumbai Area:(022) 67514112, 26445120

Outside Mumbai: (022) 67514523

Fax: (022) 26445505 , 26445530, 26445535

PATNA
(States of Bihar and Jharkhand)

General Manager

State Bank of India,

Local Head Office,

Judges Court Road, Patna-800 001.

E-mail

helpline.lhopat@sbi.co.in

Toll free No. 1800-345-6100/0612-2238388

Helpline Tel no. (0612) 2209080, 2209078 Fax no. (0612) 2209006 / 2209072

THIRUVANANTHAPURAM

(State of Kerala)

General Manager

State Bank of India,

Local Head Office,

S.S Kovil Road

Thampanoor,

Thiruvananthapuram,

Pin-695 001E-mail: grc.lhotri@sbi.co.in

Toll free No. 1800-425-4722,

Helpline Tel nos. (0471) 2323072/2326402

Fax no. (0471) 2323075

In case a customer is not satisfied with the handling of grievance by the Local Head Office, a
communication may be sent (enclosing the message sent earlier to Local Head Office) to the
Deputy General Manager (Customer Service), at the Corporate Centre at Customer Service Dept., State
Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021,

Telephone No. (022) 22029456 , 22029451 22740432, 22740431,22740433

Fax no. (022) 22742431.

e-mail address - dgm.customer@sbi.co.in.

For SBI Card Related Grievances

1. To reach the SBI Card Helpline from anywhere in India

From BSNL/ MTNL Lines – 1800 180 1290

From all other phones – 39 02 02 02

Note: If calling from a mobile phone, please prefix your city STD code.

2. To Email us:

You can reach through email for getting any Product Information, making a complaint, feedback or any
other inquiry. Click here to send us a mail.

feedback.gesbi@ge.com

3. To fax us:

You can Fax at: 0124-2567131

4. To write in to us:

Write to us at: PO Bag 28, GPO, New Delhi, 110 001

Now another helpline no 1800 425 3800 for Bank's 24x7 Contact Centre takes care of your queries.

It is accessible through all landlines and mobile phones in the country.

Now another helpline no 1800 425 3800 for Bank's 24x7 Contact Centre takes care of your queries.

It is accessible through all landlines and mobile phones in the country.