…

Time Y …
Perspe Align Time X
Time
ctive
Design

Execute …

Organi ...
Control sation
Organ Y
Org isatio
Improve anis n X
atio
IT/IS Cultur Account Method Perform n
e ability ology ance
Methodo
logy

Scope

Factor
 Business Process
Management Maturity

Strategic Governance Methods Information People Culture

Alignment Technology

Process Process Process Design & Process Design & Process Skills & Responsiveness to
Improvement Plan Management Modeling Modeling Expertise Process Change
Decision Making

Strategy & Process Roles and Process Process Process Process Values &
Process Capability Responsibilities Implementation & Implementation & Management Beliefs
Linkage Execution Execution Knowledge

Enterprise Process Process Metrics & Process Control & Process Control & Process Education Process Attitudes
Architecture Performance Measurement Measurement & Learning & Behaviors
Linkage

Process Output Process Process Process Process Leadership

Measurement Management Improvement & Improvement & Collaboration & Attention to
Standards Innovation Innovation Communication Process

Process Process Process Project & Process Project & Process Process
Customers & Management Program Mgmt Program Mgmt Management Management
Stakeholders Controls Leaders Social Networks