Similarities Wiliam Edward Joseph M. Juran
Crosby
Deming
Importance of In Deming’s view, the
customer consumer is by
requirements as necessity the most
standard important part of the
production system:
without a consumer,
there is no reason to
produce.  use."
The Responsible for Quality is made in the
quality-management board room.
Dr.Deming's ideas of
hard work, sincerity,
decency, and personal
responsibility, forever
changed the world of
management. "It is not
enough to just do your
best or work hard. You
must know what to
work on."
Goal of quality Meet/exceed customer
needs; continuous
improvement.
SIMILARITIES AND DIFFERENT BETWEEN WILLIAM EDWARD DEMING, JOSEPH M. JURAN AND PHILIPS P.
CROSBY
1
Philips P.
Like Deming, Juran also Mr. Crosby defined
sees quality as a quality as a conformity
concept which can only to certain specifications
be usefully defined by set forth by
the consumer.  Strictly management and not
put, Juran defines some vague concept of
quality as "fitness for "goodness." These
specifications are not
arbitrary either; they
must be set according
to customer needs and
wants.
The process of Quality improvement
developing ideas was a starts from the top.To
gradual one for Dr. create a manufacturing
Juran. Top management process that has zero
involvement, the Pareto defects management
principle, the need for must set the tone and
widespread training in atmosphere for
quality, the definition of employees to follow. If
quality as fitness for management does not
use. Majority of Quality create a system by
problems are the fault which zero defects,not
of poor management that’s close enough.
rather than poor
workmanship.
continuous Continuous
improvement. improvement by setting
zero defects
production.
Different Wiliam Edward
Deming
Basic orientation Technical- To Deming,
toward quality the only meaningful
definition of quality is
that which the
consumer specifies.  A
product could meet
every possible technical
specification and be
offered at an
appropriate price, but if
it is the wrong product,
it is worthless to the
consumer.  trilogy.
What is quality? Nonfaulty systems
Deming addressed the
entire process and
focused primarily the
assertion
that poor quality is not
the fault of the worker,
but is the fault of the
system. Deming also
strongly opposed the
creation of quality
inspection
departments.
2
Joseph M. Juran Philips P.Crosby
Process-Juran's work Motivational- Crosby
focuses on the idea of made two key points in
process that his arguments about
organizational quality the responsibility of the
problems are largely quality
the result of insufficient department.First, he
and ineffective planning argued that quality, as a
for quality. In addition, managed process, could
Juran fleshed out many be a source of profit for
of the implementation an organization.
issues involved with Second, Crosby adopted
quality through his a "zero defects"
approach to
quality management,
and emphasized the
behavioral and
motivational
aspects of quality
improvement rather
than statistical
approaches.
Fitness for use. Conformance to
freedom from requirements
trouble
Juran defines quality as Mr. Crosby defined
"fitness for use”, the quality as a conformity
quality as a concept to certain specifications
which can only be set forth by
usefully defined by management and not
the consumer. some vague concept of
Juran's work focuses on "goodness." These
the idea that specifications are not
organizational quality arbitrary either; they
freedom from trouble must be set according
to achive result of to customer needs and
sufficient and effective wants.
planning for
setting the goal of
quality.
 14-point program
Chief elements of Dr. Deming's famous 14
implementation Points, originally
presented in Out of the
Crisis, serve as
management
guidelines. The points
cultivate a fertile soil in
which a more efficient
workplace, higher
profits, and increased
productivity may grow.
Inspection / defect Cease dependence on
control inspection to achieve
quality. Eliminate the
need for mass
inspection by building
quality into the product
in the first place.
Improvement basis Repeated use of PDSA
cycle.
Put everyone in the
company to work to
accomplish the
transformation. The
transformation is every
body's job.
Cost of quality - Companies should
look at the total cost of
product or service
provided by others ,
and not just the
purchase price.
Accepting the lowest
bid does not guarantee
the lowest total cost.
3
Breakthrough projects; 14-step program; cost
quality council; quality of quality; quality
teams. management "maturity
grid".
Operator errors can be Two factors cause
reduced by : defects or mistakes :
foolproofing , keeping -Lack of knowledge and
people lack of attention.
attentive,training ,
changing technology ,
improving
communication ,
establishing
accountabilty ,
removing the error-
prone person and
motivation.
Quality improvement is
Quality improvement built on getting
raises quality everyone to do it right
performance to the first time (DIRFT).
imprecedented or break Quality improvement is
through levels. a process ,not a
program , and it takes a
long time for it to
become a normal part
of the scene.
- Cost Of Poor Quality - Measurement of
(COPQ) is the sum of all quality is the price of
costs that would non conformance , not
disappear if there were indexes.
no quality problems. - Price of non
  conformance is by
- Quality improvement counting every thing
does not come free. that is spent if every
thing was not done
right the first time.
4