Académique Documents
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Culture Documents
COMMUNICATION
• First class
• Today
• Straightforward/childhood
• Theory vs. practice
• Bicycle example
• Born to communicate
• Development of skills
• 3 components
• Sender
• Receiver
• Transmission
• Transmission barriers
• External noises
• Relatively simple
• Real challenge
• Barriers at the sender level
• Two reasons
• Language arbitrary
• Multiple meaning
• Example – Early
• Example – Far
• Stable words
• Sentences
• Main reason
• Spoken
• Grammar/structure
• Everyday context
• Euphemisms
• Q – what is a euphemism
• A – “euphemisms are substitutes for other
words that sound better or bring out more
positive images than the original word”
• Vietnam example
• Lack of attention
• Most likely
• Fast/skimming
• 2) Emotional states
• Encoded/decoded
• Old saying
• Unique personality
• Nature and nurture
• Exact ratio
• Filter
• Definition “problems that arise out of an
individual’s understanding, interpretation
and response to communication due to
socially learnt attributes (i.e. nurture) and
due to his personal attributes (i.e. nature)
are called socio-psychological barriers”
• 3 levels of receiving messages
• 1 – Noticing
• 2 - Understanding
• 3 - Acceptance
• Q – which level do you think most socio –
psychological barriers operate at
• Individual values
• Tendency
• Certain idea
• Truth/exaggeration
• Tendency
• d) selective perception
• e) defensiveness
• threatened
• focus
• example - appraisals
• f) resistance to change
• outright rejection
• Separate
• Importance of organisational communication
• Directions
• Formal vs. informal
• Q – where do you think most barriers to
organisational communication lie?
• Downward communication
• Purpose
• Effectiveness
• 3 main barriers
• 1) 1 way communication
• 3) Filtering
• Multiple channels
• Upward Communication
• Main purpose
• Secondary purpose
• Barriers include:
• a) attitude of subordinates
• b) attitude of seniors
• c) characteristics of organisation
Barriers to lateral communication
• c) suppression of differences
• Liaison roles