Name: HARIPRASAD RAGHAVAN

Personal Statement
     
Network specialist whose qualification include a degree and a masters in the field of
computer networks and data security, CCNA, A+(MCSE) and detailed knowledge of
security tools, technologies and best practices. Eight months Experience in technical
inbound and outbound customer support for internet and hardware troubleshooting.
Worked in configuring routers, switches and maintaining LAN. Passionate to learn and
grow in terms of knowledge and experience.

Eligibility to work in the UK (please provide Yes, Professional Visa applied

details): e.g. EU citizen or work permit/visa details if

Education and Qualifications

University / Years of Qualification and Subject Result/Grad
Institution City
Birmingham Study
1 ½ (2009- Msc Data Networks and e
Pass
University 2011) Security
Sri Chandra 4 (2004-2008) B.E Computer Science Merit
Sekarendra
Saraswathi viswa
Maha vidhayalaya
Sethu Bhaskara 1 (2004) A levels Equivalent Merit
Metric, Hr.School

Work Experience
Company: Roles and Responsibilities:
HCL Technologies  Technical Support Executive, 2008, Provided
support to customers from US through inbound
and outbound calling.
 Proficient on remote access troubleshooting for
customers not with the network.
 Worked on maintaining database about the
customer and CRM management was a part of it

Skills and Achievements

Adaptability (Word limit – 150 words)

• Successful completion of CCNA and A+(MCSE) certification in the year 2008

• Graduating in Birmingham City University, where the environment was
totally new and the way of approach towards problem solving was
competitive.
• Worked with Madras Curry’s a south Indian restaurant in Birmingham as
marketing manager, looks off track from my studies but gained knowledge
on how to handle people from different job backgrounds.
Teamork (Word limit – 150 words)

• Working with HCL technologies BPO services was a great opportunity

where there was enough time to learn and teach. Problem solving and
target reaching where key objectives which helped to get to my higher
studies.
• A part time Sandwich maker in Sub-way NEC, helped in working with
people from different backgrounds and in sub-way, if there is no group
work there is no sales.

Effective Communication (Word limit – 150 words)

• Eight months of technical customer support for AT&T being the client in US.
Where proper training was provided to me to make sure the calls attended
by me are of pure quality and customer satisfaction.
• Ability to build rapport with customers in a short time.

Skills and Achievements contd:

Self Motivation and Drive to Succeed (Word limit – 150 words)
IT skills:
• Have clear knowledge on router, switch, firewall, VoIP, LAN configurations
• Worked on many case studies provided by Cisco networks for knowledge
gaining.
• Network & System Security, Risk Management, Vulnerability Assessments,
Authentication & Access Control , System Monitoring, Regulatory
Compliance, System Integration Planning, Multitier Network Architectures

Extra- Curricular:
• Won first prize in Scientific Model Display in All India level in University.
• Won several Prizes in singing and dancing competitions.
• Won Zone level cricket championship in university

Initiative and Creative Problem Solving (Word limit – 150 words)

• Segregated Customer Urgencies while working on as a customer support

executive by working according to the needs of the customer and
understanding the mood of the customer.
Client Focus (Word limit – 150 words)

• Our Team in HCL technologies was a bunch of fresh engineers who were
handed over to a Fresh Team Leader, this was very challenging and
without the support of our team leader and the mentor the client would
have not sent us a mail stating that we have achieved the goals before the
target time was reached.

Please provide reasons why you have applied to this particular role
(Please tailor your answer depending on whether you are applying to a business or
technical role) (Word limit – 150 words)

I applied for this job since it matches my skills and abilities, my previous
experience and positions I filled successfully. I feel that this position will enable
me to demonstrate my abilities and skills and make a contribution in an area I
have studied in and see my future career in.

Additional Information – Please provide us with any other information you feel
relevant to your application e.g. technical skills, experience with or understanding of
technology, business acumen or achievements/awards, etc. (Word limit – 150 words)

• Preparing to write my certification to become a CEH ( Certified Ethical

Hacker)
• Going to write my CCNP certification exam By May 2011
• Learning to my friend about Data Stage operations.