Quality Assurance

Analysis Stage
Stage - I

Internal Monitoring ( Monitoring of the process by the assigned internal auditors)

a) Monitoring of the process by using checklist process

Stage - II

External Monitoring (Monitoring of the process by the BEB Auditor)

b) Reviewing the checklist

Stage - III

c) Submission of Monthly Monitoring Report & Recommendation

Auditing Stage
A) Process Audit B) Department Audit C) Product Audit
Stage - I

Design Stage
Preparation of audit format

Stage - II

Peforming Stage
Peforming the audit as per the format
Identify areas of opportunity and target specific problems.

Stage - III

Development Stage
Report preparation and recommendation
Formulate a detailed procedure for implementing the approved solution.

Stage - IV

Implementation Stage
Conduct the corrective action

Continuous Improvement Stage

Evaluation Phase

a) Building and introducing measurement tools

Brainstorming, customer surveys

b) Montoring implementation
Is conducted before, during and after the implementation of a solution

c) Evaluate measurement to the baseline

To conduct baseline measurements in the other phases
and to monitor the processes and procedures on a regular basis

d) Closure
 Quality Control
Customer Satisfaction - External & Internal

To focus on setting customer satisfaction objectives which is applied to all staff and are intended to
compliment our organizations activities, so as to provide top class service to our customers.

Product Quality Control

To supply quality products as per the quality standards .

Service Quality Control

To supply quality services professionally and efficiently.

Reducing Errors
Reducing the number of errors - To ensure that all associates are well trained and motivated in their
areas of work, so as to minimize errors in the system.
 Training & Development
A) Training Needs Analysis

B) Training Criteria

C) Selection of Training Modules - Internal Module & External Module

 Performance Management
A) Agenda

B) Tracker

C) Regular Performance Updates

D) Perfromance Report