1. Are you aware of Net banking Services offered by the banks ?

AWARENESS
NO
14%

YES
86%
2. Which type of bank do you prefer ?

PREFERENCE

PRIVATE SECTOR BANKS

46%

PUBLIC SECTOR BANKS

54%
3. In which bank do you have your account ?

ACCOUNTS
BOB
HDFC 16%
14%
OTHERS
18%

SBI
30%
ICICI
22%
4. What is the single most important reason that you choose this particular bank for E-
Banking ?

REASON FOR CHOOSING BANK FOR E-BANKING

TRADITIONAL BANK ACCOUNT

24%
OTHERS
16% BRAND NAME
18%

SERVICES
42%
5. Do you feel safe in disclosing your details on internet ?

SECURE TO DISCLOSE DETAILS ON NET

YES
26%

NO
74%
6. Are you satisfied with your bank services ?

SATISFACTION LEVEL
FULLY
24%
CANT SAY
18%

PARTIALLY
42%
DISSATISFIED
16%
7. What are your main transaction you would prefer to undertake through internet ?

MAIN TRANSACTIONS

MONEY TRANSACTION
OTHERS 24%
14%

CHECKING ACCOUNT BALANCE

28%
ORDER CHECK BOOK
8%

PAY BILLS
18%

CREATE FIXED DEPOSIT

8%
8. How often do you avail net banking services of your bank in a month ?

FREQUENCY OF USE
1-5 TIMES
50%
MORE THAN 15
12%

10-15 TIMES
18%
5-10 TIMES
20%
9. Do you prefer using net banking instead of visiting your bank every now & then ?

PREFERENCE OF NET BANKING OVER VISTING BANK

YES
44%

NO
56%
10. What benefits do you see in internet banking ?

BENEFITS OF E-BANKING

CONVENIENCE
36%

TIME
28%

SPEED
22%

TRANSPARENCY
14%
11. Do ICICI bank provide better services than other banks ?

ICICI OVER OTHER BANKS SERVICES

YES
62%

NO
38%
12. How would you rate services offered by ICICI ?

RATINGS OF ICICI SERVICES

POOR VERY GOOD GOOD
6% 16% 24%

LESS
18%

MODERATE
36%