St.

Jude College
GRADUATE SCHOOL
MAST E R I N H O S PI TAL AD M I N I ST RAT I O N

Course Syllabus

H.A. 212 – HUMAN BEHAVIOR IN ORGANIZATION

VISION

St. Jude College is the preferred provider of excellent and responsive education under the tenet
of propter humanitatem.

MISSION

St. Jude College delivers quality programs for the global Filipino toward optimized productivity
through instruction, research and extension services founded on Christian Values and pride in one's
race.

CORE VALUES

S - Social Responsibility
J - Just and humane regard for people
C - Commitment to service

PROGRAM EDUCATIONAL OBJECTIVES

St. Jude College envisioned to be the accredited center of excellence in graduate educations
aims to:

♦ Develop professional excellence in graduate program through quality education

♦ Promote scholarly attitude toward research through:

- research-oriented activities
- multi-disciplinary approach
- collaboration and communication

♦ Nurture competent, pro-active, self-reliant professionals geared toward independent thinking;

and sharpness in scientific, creative, critical thinking capabilities to make them globally
competitive

♦ Increase consciousness and involvement in community extension programs

PROGRAM OUTCOMES

Specifically, the Master in Hospital Administration program of St. Jude College aims to
produce graduates with the following competencies:

 ability to respond to the health needs of the local community and of the nation
 ability to practice health care in a global setting
 ability to undertake research to improve health care
 ability to lead in health care programs and projects
 readiness to demonstrate the Thaddean values of social responsibility, just and
humane regard for people and commitment to service.

SPECIFIC OBJECTIVES

At the end of the semester, the students are expected to understand human behavior and how it
affects an organization.
Specifically, the study aims to:

1. Understand men and their needs, drives and urges and their implications to management of
men;

2. Appreciate the influence of man as a component of the organization; and

3. Analyze human behavior as it affects the organization, its operation and future possibilities.

COURSE DESCRIPTION

The course is focused on analysis of cases that concerns the individual as a person and member
of an organization, his aspirations and they affect his work group behavior, his relations with others,
and his leadership potentialities. Also discussed is the topic on organization development (O.D.) which
is an important aspect in the study of human behavior in organization.

No. of Units: 3 units

No. of Hours: 3 hours/week

COURSE CONTENT

TOPIC AND TIME ALLOTMENT ACTIVITIES REQUIREMENTS ASSESSMENT

TOOLS

6 hours
Unit I – Basic concepts of organization Topic discussion / Active participation Research on
and management Class interaction in class discussion Efficiency /
1. Human behavior defined Effectiveness
2. Human behavior in Identification of Matrix
 organization defined manager’s tasks
3. Human behavior and ethics Research on the
4. Principles of behavior interactive nature
5. Nature of management of management
a. Buchanan / Huczynski process
b. Mary Parker Follet
6. Scope of management Submission of the
7. Classification of managers researches
8. Process of management
9. 5 M’s of management
Topic discussion / Submit your
I.2 Class interaction organizational
1. Organization Structure structure / your
a. Definition revised
b. Factors of an organizational organizational you
structure want to have for
c. Managers / Development of an effectiveness /
organizational structure efficiency
d. Elements in organizational
structure design
e. Common organizational
design
f. New design option
g. Structure / strategy models
• Mechanistic Model
• Organic Model

4 hours
Unit II – Human behavior models in Topic discussion / Active participation Research /
organization: Theories / class interaction in class discussion submission of a
concepts hard copy on other
1. Abraham Maslow’s hierarchy behaviorists
of needs Employee models
2. Frederick Herzbergs assessment based on
Motivation Hygiene Model Maslow’s /
3. Elton Mayo’s Model of Herzberg’s /
Motivation Theories Concepts

6 hours
Unit III – Individual behavior and the Topic discussion Active participation Research /
organization Class interaction in class discussion submission of a
11 Individual behavior: Basis hard copy on
in the organization correlational
11 Relationship of studies on relation
biographical characteristics of biographical
and performance characteristics /
performance
 - Age
- Gender
- Status
11 Individual differences
- Abilities
- Skills
- Demographics
11 Individual differences / job
fit
11 Individual psychological
variables / effects to
organization
- Perception
- Attitudes
- Values
6 hours
Unit IV- Individual personality and Topic discussion Active participation Research /
the organization Class interaction in class discussion submission of
1. Personality defined Holland
2. Personality determinants Personality /
3. Personality attributes Typology
influencing organizational Occupation
behavior
4. Type A / Type B personalities Team personality
in organizational behavior
5. Person-organization fit Attribution theory
6. Emotional intelligence and the
organizational behavior

4 hours
Unit V- Individual learning and the Topic discussion Active participation Research /
organization Class interaction in class discussion submission of a
1. Learning in organization hard copy on
2. Behavior modification: coaching /
Learning through mentoring
reinforcement (B.F. Skinner)
3. Learning through feedback Making choices
4. Albert Bandura’s social about rewards
learning by observing
5. Learning through experience
4 hours
Unit VI – Motivating employees Topic discussion Active participation Research /
11 Motivational Theories in class discussion submission of
- Expectancy Class interaction other Motivational
- Equity theories – ERG,
 - Goal setting X-Y Theory

6 hours
Unit VII – Stressors / Stressors Topic discussion Active participation Submission of a
Management in class discussion wellness program
1. Stress / Its causes Class interaction for healthcare
2. Effects of stress employees
3. Managing stress Type A measure

6 hours
Unit VIII – Communication Topic discussion Active participation Research /
Management in class discussion submission of
1. Functions Class interaction ethics in
2. Process interpersonal
3. Direction I “Feel” Manner of communication
4. Barriers communication
5. Current issues in
communication Pass it on please!

One way – two way

communication

4 hours
Unit IX – Team Management Topic discussion Active participation Research / submit
1. Team dynamics in class discussion a hard copy on
2. Employee involvement / Class interaction leadership types /
quality management trends in today’s
3. Organizational power / Office Diplomacy: organization
politics The Do’s / Don’t
4. Conflict / negotiation
5. Organizational leadership Tower-building
6. Organizational change /
development

SUMMATIVE EVALUATION GUIDE

1. Report………………..............................25%
Oral …........................15%
Written........................10%
2. Reaction Papers………………………....10%
3. Exam (Final).............................................30%
4. Participation...…………………………..20%
5. Attendance................................................15%
Total............................................100%
REFERENCES
 Apruebo, Roxel A. Essentials of Organizational Behavior 1st Edition. Educational Publishing
House, 2006

Borkowski, Nancy. Organizational behavior in health care. Jone and Bartlett Publishers, 2005

Gibson, James L. & Ivancevich, John M. Organizations Behavior, Structure & Process.
McGraw Hill / Irwin, 2000

Gibson, James L. & Ivancevich, John M. Organizations Behavior Structure Processes.

McGraw Hill / Irwin, 2006

Lualhati, Amador M. Human relations in Filipino community, 2008

McShane, Steven L. & Von Glinow, Mary Ann. Organizational Behavior. McGraw-Hill
Companies, Inc., 2000

McShane, Steven L. & Von Glinow, Mary Ann. Organizational Behavior, 4th Edition.
McGraw-Hill Companies, Inc., 2008

Robbins, Stephen P. Organizational behavior. Pearson Prentice Hall, 2005

Young, Felina C. Organization development made simple. Abiva Publishing House, Inc., 2006

Zarate, Cynthia A. Organizational behavior and management in Philippine organization, 2006

Prepared by:
GRACE FABIOLA S. GAPPI, MA Psy.

Contributors:

AMADOR M. LUALHATI, Ed. D., Ph. D.

JOSE PEPITO M. AMORES, M.D., MHA, Ph. D.

Approved by:

TERESITA CALIP-CORPUS, M.D., MHA, Ed. D.

Dean, Graduate School

Updated April 2010