MELISSA HILLIS

1635 Dodd Trail

Murfreesboro, TN 37128
(615) 585-3785
Objectives
Seeking a career opportunity in Accounts Receivable/Administrative working with
a growing company while expanding my business knowledge.
EDUCATION: 1990-1994
High School diploma. Riverdale High School Murfreesboro, TN
Work EXPERIENCE:
8/05 - Present Customer Service Representative Chromalox, Inc. Lavergne, TN
Answering incoming calls, Experience with Windows XP and Outlook E-mail, Experie
nce with Inkjet printers. Shipping/export documentation. Print invoice/acknowled
gement reports. Prepare Bills of Lading for freight shipments. Schedule freight
pick ups with freight companies. Data entry. Prepare credits for customers. Atte
nd daily meetings for customer service dept to update customers on amended ship
dates for products. Navigate JDE computer program for customer service.
2002 - 8/05 Business Office Clerk Molded Metal Services, Inc. Murfreesboro, T
N
Answer phones, filing, program invoices, typing, and proofreading and general le
dger. Web truck releases. Handled bank deposits. Assisted in ISO-9000 installati
on. Experience with Windows XP, E-mail, Excel and DSL.
2001 - 2001 Office Manager Big Head Caps Murfreesboro, TN
Independent Contractor (Office manager for small company)
Answer incoming calls, QuickBooks program in Microsoft works. Payroll. Accounts
Receivable and Payable. Reconcile bank statements. Processed customer orders. Sh
ipping and receiving orders. Bonded for processing credit cards. Internet Explor
er for retrieving online customer orders.
2000 - 2001 Business Office Clerk HealthSouth Regional Office Brentwood, TN
Answer incoming calls. Liaison between Diagnostic Center and the insurance compa
nies. Daily ticket audits. Appealed denials and re-filed claims. Process patient
and insurance refunds.
1999 - 2000 Accounts Receivable W.L. Petrey/Top Sellers, Inc. Murfreesboro, TN
Answer the phone, put route drivers' daily sales in Microsoft Excel for monthly
commission statements, filing, printing reports in Windows 95, reception relief,
accounts receivable, and accounts payable. Letter of recommendation from Office
Manager.
1996 - 1999 Receptionist The Auto Shoppe, Inc. Murfreesboro, TN
Answer the phone, clerical work, filing, setup jobs in Windows 95, cashier, setu
p appointments with clients, dispatch wrecker calls, customer service and kept w
recker reports.