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Chapter 10 International Human Resource Management

International Hotels: Development and Management Second Edition (428TXT or 428CIN)

2008, Educational Institute

Competencies for International Human Resource Management


1. Define international human resource management and describe IHRM's three main activities. 2. Identify factors affecting employee acquisition, discuss steps to reduce the effects of skilled labor shortages, and describe different factors that affect recruitment. 3. Explain the purpose of different types of new employee orientation programs in different countries. 4. Discuss the importance of training and the requirements for a successful training program abroad.
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2008, Educational Institute

Competencies for International Human Resource Management


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5. Identify several kinds of culturally based motivations, describe various decision-making styles, and identify factors that contribute to communication in a multicultural environment including strategies for managing language differences. 6. List the basic elements of compensation and benefit packages and explain variances between countries. 7. Describe the state of unionism in the international hospitality industry. 8. Describe the American approach to performance appraisal and explain why managers must be aware of culturally based attitudes toward corrective actions and the discharge of employees.
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Main Activities of IHRM


Acquisition Employment Human resource development

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Employee Acquisition and Labor Supply Issues



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Seasonality Job dissatisfaction High labor turnover Demographic and lifestyle changes Shortage of training facilities, trainers Rapid hotel development Low birthrates
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Recruitment Factors
Imported labor/immigration Job perceptions Family or educational status Hotel class Joint venture hiring

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Developing a Successful Training Program Abroad


Analyze the situation Consider the training options Prepare trainers Prepare the trainees

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Cultural Differences Affecting Supervision


Motivation and productivity Decision-making Communication

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Basic Elements of Compensation/Benefit Packages


Hourly rate Overtime Service charge contributions Tips Non-wage benefits Paid holidays Home leaves Meals Subsidies Pension plans

2008, Educational Institute

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