Business Communication Books that can be referred for the exam are: a) Lesiker & Flatley b) Business Communication

Today- Bovee & Thill Topics covered by Rajaraman Sir in class are as follows: a) What is communication? b) Different types of communication c) Process of communication d) Meta-communication e) Feedback & empathy f) Four constituents of communication g) Open communication climate importance h) Information overload i) Importance of communication in an organization j) Why you should be a good communicator? k) Ultimate purpose of communication l) Cross cultural communication ( most imp. Three aspects of cross cultural communication-non stereotyping, ethnocentric, non-judgmental) m) Non verbal communication (kinesics, proximics, etc.) n) What makes a good presentation? o) Context of communication p) Three types of behaviour (passive, aggressive, assertive)