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Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) modem parallel Serial USB 2 What should always be done prior to replacing components that are not hot-swappable in a laptop? Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. 3 Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart? IDE SATA PATA USB 4 What characterizes a DDoS attack? Many hosts participate in a coordinated attack. Infected computers are called Daemons. It is easy to identify the source of the attack. All hosts must be in the same geographic area. 5 network

Refer to the exhibit. Which type of removable media is depicted? hard disk USB optical drive

PC card flash drive 6 Which Registry file contains information about all software that is installed on a Windows XP computer? HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_LOCAL_MACHINE HKEY_CURRENT_CONFIG 7 A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance? Use better quality media. Add memory to the printer. Run regular self-tests and test pages. Change the printer cabling from parallel to serial. 8 A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem? The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address. 9 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? manufacturer's website Microsoft Update website printer installation disk Windows Device Manager Windows hardware profiles 10 A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated? The computer automatically boots into Safe Mode and displays a warning on the screen. The screen flashes with a red background and displays a warning message. The computer emits a pattern of beeps indicating the failing device. The computer returns an error message indicating the I/O address of the failing device. 11 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC? My Computer Control Panel Device Manager

BIOS Start Menu 12 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? The new floppy drive is faulty. The ribbon cable is installed incorrectly. The jumper settings are set incorrectly for the floppy drive. The floppy drive has been disabled in the BIOS. 13 A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call? Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem. Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours. Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem. 14 A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond? Verify that the computer is working properly now. Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer. Explain that the repair technician sent to perform the repair is inexperienced. Put the customer on hold until a supervisor is available. 15 What are two functions of a VPN gateway? (Choose two.) establish secure VPN connections provide remote user access to the VPN client software manage VPN tunnels ensure low latency connections to VPN clients establish high bandwidth WAN connections to the Internet 16 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? BIOS reads the MBR. NTDETECT.COM is used to detect any installed hardware. NTDLR reads the registry files. The WINLOGON.EXE program is started. 17 Which protocol adds security to remote connections? FTP HTTP

NetBEUI POP SSH 18 A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems? Computer Management Device Manager My Computer System Tools 19 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system? Emergency Repair Disk (ERD) Automated System Recovery (ASR) Windows Recovery Manager (WRM) Automated Windows Recovery (AWR) System Restore (SR) 20 Which program checks for installed hardware during the Windows XP boot process? HALL NTLDR NTDETECT NTOSKRNL 21 Which type of power connector is used to connect devices such as optical drives and hard drives? 20-pin 24-pin Berg Molex P8 P9 22 A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do? The technician should press the space bar so that the installation can continue. The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications. The technician should press the F8 key so that the restore options can be displayed on the screen. The technician should press the windows key so that the operations can continue and the XP CD can be removed. 23 A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What

should the technician do? Interrupt the customer and ask whether the customer would mind going on hold for a few minutes. Tell the customer that the call will be put on hold for a few minutes. Signal to the colleague to wait. Mute the line to the customer while discussing the issue with the colleague. 24 Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer? (Choose two.) DVI FireWire serial USB VGA 25 A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan? Avoid performing maintenance operations on plug and play devices that are controlled by the operating system. Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction. Schedule and document routine maintenance tasks. 26 A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended? Category 5e coaxial fiber optic UTP 27 A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion? Create a complete system backup. Backup the registry. Set a System Restore Point. Create an Emergency Repair Disk. 28 A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer? The resolution of an inkjet printer is too low for this work. An inkjet printer has limited color capability. Immediately after printing, the ink is wet. An inkjet printer is a high cost option.


Refer to the exhibit. What type of device is highlighted in white? touch pad mouse biometric authentication Bluetooth 30 A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing? 44.1 MHz 100 MB/s 3 GHz 1 TB 31 What is the best way to fully ensure that data is unable to be recovered from a hard drive? formatting the drive deleting the partitions on the hard drive overwriting data multiple times, rendering the data unusable shattering the hard drive platters with a hammer 32 What guideline should be followed when establishing a password security policy? Passwords should be physically stored in a convenient location. Passwords should contain mainly numbers for better encryption. The system administrator should assign passwords to the users. Lockout policies should be avoided in order to increase user access. An expiration period should be established so that passwords frequently change. 33 A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?

Defrag CHKDSK MSCONFIG REGEDIT.EXE 34 A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem? Use the Last Known Good Configuration. Update the operating system from the Windows Update website. Close all other running programs before installing the new application. Run the installation application under Windows XP compatibility mode.

35 A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives? (Choose two.) locations that require low power usage workplaces that use Blu-ray storage media external flash drives that are required to be connected by USB workplaces with harsh workplace conditions where the computers are subject to dust and vibration locations where redundant disks are required to appear as one logical disk to the operating system A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do? update the firmware visually inspect the scanner glass remove dust from the fans inspect the scanner cables 37 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? Run convertFAT32.exe. Restore the data files that were backed up in preparation for the conversion. Reset the file attribute to show hidden files. Restart the computer after updating the hard drive to FAT32. 38 A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation? NTBOOTDD HAL NTSCSILDR NTWINHAL 39 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two

comparisons should the technician make? (Choose two.) Inkjet printers are less expensive than laser printers. A laser printer is significantly slower than an inkjet printer. Both laser and inkjet printers produce poor quality images. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper. 40 At which TCP/IP model layer would a MAC address be found? application transport internet network access 41 A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician? Replace the NIC. Replace the network cable. Verify user permissions. Verify the computer IP address information. 42 When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error? BOOT.INI STARTUP.INI SYSTEM.INI WIN.INI 43 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? Hibernate Suspend Left on with no power mode Soft shutdown 44 A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording? (Choose two.) DVD+/-RW DVD+/-R CD-RW BD-RE BD-R

45 A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first? Look at the NIC lights. Use a cable tester to check the network cable. Use Device Manager to check for a resource conflict. Verify the status of the Windows firewall ports that are enabled. Activate the drive error checking tool to check for damaged areas on the hard disk. 46 A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem? Power cycle the printer. Download and install a new printer driver. Replace the paper in the input tray with new paper. Remove and replace the primary corona wire. 47 The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task? APIPA DHCP DIPS ICMP 48 Which three tasks should a computer preventive maintenance plan contain? (Choose three.) the defragmentation of the hard drive the addition or removal of new applications the identification of probable causes of the problem an update of the operating system and applications an update of antivirus and other protective software an evaluation of the methods for gathering information about problems and the solutions to be implemented 49 Which two security tasks should be included in a computer preventive maintenance plan? (Choose two.) an update of spyware removal tools a centralization of network administration an update of antivirus scanner software an update of network cable termination information documentation of network protocols such as DHCP and DNS 50 Which network device uses a MAC address table to segment the network? concentrator hub PBX

router switch

Exam Results - Practice Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software Version 4.1
Date Exam was Taken: 24/06/2011

Domain Knowledge - Weighted Score Max Points: Earned Points: Percentage:

101 98 97.0%

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Domain Knowledge - Binary Score Max Points: Earned Points: Percentage:

50 48 96.0%

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