Date 28-6-2011 ProblemId IN759547 SR1405446 IN760476 IN760102 IN760025 IN760024 IN760017 IN760006 ClassDescription OTHER ERROR PASSWORD

RESET ITEM CREATION IVR-BIVR ISSUE PR APPROVAL PR APPROVAL PR APPROVAL PR APPROVAL Competency ResolverComp TBO TBO TBO TBO TBO TBO TBO TBO

Date 29-6-2011 ProblemId IN761493 IN761286 IN761258 ClassDescription LEASE ISSUES INVOICE APPROVAL PROBLEMS INVOICE NOT PICKED UP IN PAYMENT Competency ResolverComp AMS TBO TBO

Date 30-6-2011 ProblemId IN762789 IN762705 SR1411424 ClassDescription UNABLE TO SUBMIT SITE REQUEST NOT ABLE TO APPROVE NEW OPCOS PASSWORD RESET Competency ResolverComp TBO TBO TBO

_x000D_ KapilVendor Registrations Pls reset the passwo New Devgan_x000D_ Issue Manager_x000D_ Asst. : _x000D_ _x000D_ _x000D_ O&M_x000D_ Issue NOC : _x000D_ _x000D_ issue not getting approved even after approved : _x000D_ PR is 99 100 84 155_x000D_ _x000D_ Issue Cell - Name Boss : _x000D_ Santosh Kumar Rikhi _x00 _x000D_ getting approved even after approved PR is ID not _x000D_ Boss Circle difference in IVR Vs Current inven ie001684 _x000D_ In UPE user details : _x000D_ _x000D_ getting approved even after approved PR is Name : - rajan@islindia.co.in _x000D_ BHARTI Infratel Ltd._x000D_ User not _x000D_ Sanjib.Das@bharti-infratel.in_x000D_ user detailsUdyog Vihar, Phase IV_x000D_ _x000D_48, : _x000D_ Plot No_x000D_ Issue : _x000D_ _x000D_ userRegion userLocation occuredDate ProblemSummary SolvedDate Sanjib.Das@bharti-infratel.in_x000D_ ProblemDescription O user details : 001CloseDate riginalPriority Gurgaon -122 _x000D_ (Haryana)_x000D_ _x000D_ user details :_x000D_ Sanjib Das_x000D_ _x000D_ the;### Sanjib.Das@bharti-infratel.in_x000D_ 28-Jun-11 One of theplz find Id -IA503252 not working in Item Mas E mail:Item Created | Not reflecting Maximo 4 user details attached details of invoice not flow _x000D_ Issue: kapil.devgan@bharti-infratel.in Jay.Puri@Bharti-Infratel.in_x000D_ Infra Manager_x000D_ Sanjib Das_x000D_ Forget Password Request. Issue : _x000D_ _x000D_ VIDHAN SHABHA MARG,,Lucknow UP EAST 410, 4TH FLOOR, RATAN SQUARE,20-A, 28-Jun-11 harti Infratel Partner Portal: DK.Sharma@Bharti-Infratel.in ### 4 _x000D_ JP Puri_x000D_ Bharti Infratel Ltd._x000D_ Infra Manager_x000D_ _x000D_ Sanjib Das_x000D_ immediate. _x000D_ plz resolve the issue Corporate Building,,,Gurgaon1 JIL 28-Jun-11 Item Created | Not reflecting in Item Master user impacted:Limited_x000D_ ### 1 Bharti Infratel Ltd._x000D_ Orissato ticket number IN 734425 4 it was notifi Bharti Infratel Refer Circle_x000D_ Infra Manager_x000D_ _x000D_ Corporate Building,,,Gurgaon1 JIL 28-Jun-11 UPE Difference IVR Vs### 9971795856 Inventory Ageing-Closing Crititcal Mobile:+919938049329_x000D_ 4 Orissa Infratel Ltd._x000D_ Circle_x000D_ _x000D_ Bharti Orissa 502 & 503 5TH FLOOR Document Manager -3### With Error Number observed i 28-Jun-11 FORUM MART,UNIT Failed E-mail:sanjib.das@bharti-infratel.in KHARVEL NAGAR,,BHUBENESHWA Mobile:+919938049329_x000D_ 4is 3 while pro However, again the same problem Orissa Circle_x000D_ user details : _x000D_ Orissa 502 & 503 5TH FLOOR Document Manager -3### With Error Number 3 while pro 28-Jun-11 FORUM MART,UNIT Failed E-mail:sanjib.das@bharti-infratel.in KHARVEL NAGAR,,BHUBENESHWA _x000D_ Mobile:+919938049329_x000D_ 4 Rajeev1.Ranjan@Bharti-Infratel.in_x000D_ Issue : _x000D_ _x000D_ Orissa 502 & 503 5TH FLOOR Document Manager -3### With Error Number 3 while pro 28-Jun-11 FORUM MART,UNIT Failed E-mail:sanjib.das@bharti-infratel.in KHARVEL NAGAR,,BHUBENESHWA 4 _x000D_ user MONDAY_x000D_ the_x000D_4 details PRs thru system.. through system. :### raise transfered 56 Invoice b 28-Jun-11 not able to raise the Rajiv have User Name:- to Issue:not able We Ranjan PRs Last Ankur.Jindal@Bharti-Infratel.in_x000D_ _x000D_ Please Check & Resolve ASAP. _x000D_ _x000D_ IA503293 _x000D_ User ID:_x000D_ Ankur Jindal _x000D_ _x000D_ Revenue Assurance _x000D_ Issue : _x000D_ _x000D_ user details : _x000D_ userRegion userLocation occuredDate ProblemSummary SolvedDate ProblemDescription CloseDate riginalPriority O 9958882961 _x000D_ _x000D_ _x000D_ Issue : _x000D_ Energy.UPW@Bharti-Infratel.in_x000D_ Corporate Building,,,Gurgaon1 JIL 29-Jun-11 INCIDENT IN734425BPTP Park Centra, Gurgaon 9th Floor, - resurfaced again Please resolve ###is issue , _x000D_ 4 this Rajiv Ranjan_x000D_ _x000D_ _x000D_ Cell_Normal infra 29-Jun-11 SHREE MAHAVIRA BUILD id Requirements SR Num. ,_x000D_ # +919771419062WELL PVT # Incident ID:11924 ### ,Issue not resolved yet _x000D_ 4 As discussed earlier Abhishek_x000D_ TIN020 ASGT11606 29-Jun-11 For Batch in incated ### Transmission Rack4REQUIREMENT OPCO not able to submit SR. _x000D_ 91+9958444594 Dual pole mount, all three sectors _x000D_ _x000D_ RRU Mount _x000D_ _x000D_ _x000D_ On following sites SR No. has been raised but not acc _x000D_ Issue:Reset Oracle password_x000D_ userRegion userLocation occuredDate ProblemSummary SolvedDate ProblemDescription CloseDate user detailsIA506465 _x000D_ OriginalPriority _x000D_ Oracle ID:- : _x000D_ ASSAM 4TH FLOOR, NIKITA OFFICE COMPLEX,ABOVE VIJAYA1704 _x000D_ 40724.78 pls resolve_3G REQUIREMENT_SR failure,ASSAM 4 GATE,Guwaha Harish ID:### BANK,OPP. RESEARCH _x000D_ Buyer Sharma3 <h UPW 40724.74 Problem_facing_during_submittion_INFRATEL 3G 4 Please ### REQUEST RM:Mr.Chandan Qasid _x000D_ JK 40724.48 Reset Oracle password ### RM Oracle ID:-IE000195 4

InternalPriority reportedbyName Affectedby Reportedby ReportedPhone AffectedName affectedphone contactcode 4 IE000990Kapil Devgan ### IA503252 Prem Shankar Varma ### EMAIL 4 IE001684Santosh n/a Rikhi IE001684Santosh Rikhi EMAIL 4 IE000696Jitender Lalit ### IE000696Jitender Lalit ### EMAIL 4 IE000972Jay Prakash Puri IE000972Jay Prakash Puri EMAIL ### ### 4 IE000103Sanjib Kumar### IE000103Sanjib Kumar### EMAIL Das Das 4 IE000103Sanjib Kumar### IE000103Sanjib Kumar### EMAIL Das Das 4 IE000103Sanjib Kumar### IE000103Sanjib Kumar### EMAIL Das Das 4 IA503331 Amit Verma ### IA503331 Amit Verma ### EMAIL

InternalPriority reportedbyName Affectedby Reportedby ReportedPhone AffectedName affectedphone contactcode 4 IE000539Ankur Jindal ### IE000539Ankur Jindal ### EMAIL 4 IA503293 Rajiv Ranjan ### IA503293 Rajiv Ranjan ### EMAIL 4 IA503449 Abhishek Kumar IA503449 ### Abhishek Kumar EMAIL ###

InternalPriority reportedbyName Affectedby Reportedby ReportedPhone AffectedName affectedphone contactcode 4 IE001333 Dhruba Jyoti Saikia IE001333 Dhruba Jyoti Saikia EMAIL ### ### 4 IE001697 Shantanu Gohain IE001697 Shantanu Gohain EMAIL ### ### 4 IA506465 Rakesh Kumar ### IA506465 Rakesh Kumar ### EMAIL

ticketType createdbyreatedbyGroup Resolver ResolverGroup c Reassignment ticketStatus Global INCIDENT A1203517 1 A1253580 I-TBO-BI-CEN-EAM-L2 RESOLVED SR A1203517 2 A1300869 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1093643 1 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1203517 1 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1203517 1 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1203517 1 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1203517 1 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1173080 3 A1237868 I-TBO-BI-CEN-OFSI-L2 RESOLVED

ticketType createdbyreatedbyGroup Resolver ResolverGroup c Reassignment ticketStatus Global INCIDENT A1203517 2 IA505786 AMS_BI_ORA APPS_L3 RESOLVED INCIDENT A1203517 1 A1300869 I-TBO-BI-CEN-OFSI-L2 RESOLVED INCIDENT A1203517 1 A1243332 I-TBO-BI-CEN-OFSI-L2 RESOLVED

ticketType createdbyreatedbyGroup Resolver ResolverGroup c Reassignment ticketStatus Global INCIDENT A1203517 1 A1160001I-BA-TBO-CEN-CP-INFRATEL-CF RESOLVED INCIDENT A1203517 1 A1160001I-BA-TBO-CEN-CP-INFRATEL-CF RESOLVED SR A1173080 3 A1300869I-TBO-BI-CEN-OFSI-L2 RESOLVED

GLOBALTICKETID AssetNumber statusBoard Application SLAHoldTime resolutionTime userLOB NORMAL TSRM-Infratel 0 0.05 NORMAL OSI-Ora-Fianancials 0.18 0 NORMAL OSI-Ora-SCM 0 0 Infratel NORMAL OSI-Ora-Fianancials 0.12 Infratel 0 NORMAL OSI-Ora-Fianancials 0.06 Infratel 0 NORMAL OSI-Ora-Fianancials 0.06 Infratel 0 NORMAL OSI-Ora-Fianancials 0.06 Infratel 0 NORMAL OSI-Ora-Fianancials 0.12 0

GLOBALTICKETID AssetNumber statusBoard Application SLAHoldTime resolutionTime userLOB NORMAL OSI-Ora-Fianancials 0.04 Infratel 0 NORMAL OSI-Ora-Fianancials 0.13 0 NORMAL OSI-Ora-Fianancials 0.12 0

Hi,_x000D_ _x000D_ Hi,_x000D_ The below is reflecting in Item code user name pas _x000D_ Hi,_x000D_ _x000D_ We have _x000D_ run the problemResult Retry Er Hi,_x000D_ _x000D_ _x000D_ We have run IE001684_x0 _x000D_ User -IA503252 role is no Hi,_x000D_ username : the Retry Er _x000D_ to check & con User need _x000D_ run welcome123 We have : the Retry Er _x000D_ Password Regards_x000D_ _x000D_ to check & con User need user creates t _x000D_ When Kumar Satishever for Item TW Costing _x000D_ Flag check & con User need to _x000D_ Hence BIVR is not consid Regards_x000D_ _x000D_ _x000D_ As per the User confirma satish Kumar Regards_x000D_ Hi Ankur,_x000D_ _x000D_ satish Kumar _x000D_ Regards_x000D_ IN734425 was satish Kumar resolved o Regards_x000D_ (In all reported cases bus Satish Kumar _x000D_ Please share cases RFID _x000D_ Hi Abhishek,_x000D_ Regards_x000D_ _x000D_ problemResult Tarun Khandelwal_x000D As guided you over phon 09910226204 _x000D_ For both the invoices the Thanks_x000D_ Prakash

GLOBALTICKETID AssetNumber statusBoard Application SLAHoldTime resolutionTime userLOB NORMAL Customer Portal for Infratel 0 0.08 NORMAL Customer Portal for Infratel 0 0.1 NORMAL OSI-Ora-OLM 0 0.17

problemResult Information given to user Clarification required from u password has been commun

Activities KBDocumentID FOWNER FDATE 0 0 0 0 0 0 0 0

FACT

SOWNERSDATE

SACT

Activities KBDocumentID FOWNER FDATE 0 0 0

FACT

SOWNERSDATE

SACT

Activities KBDocumentID FOWNER FDATE 0 0 0

FACT

SOWNERSDATE

SACT

THOWNERHDATE THACT T

HUB

comp_ownergroup outofsupphours SITEID responsetime TBO 0 0.03 INFRATEL NORTH TBO 0 0.08 INFRATEL CENTRALTBO 0 0 INFRATEL CENTRALTBO 0 0.05 INFRATEL EAST TBO 0 0.05 INFRATEL EAST TBO 0 0.05 INFRATEL EAST TBO 0 0.05 INFRATEL TBO 0 0.12 INFRATEL

THOWNERHDATE THACT T

HUB comp_ownergroup outofsupphours SITEID responsetime CENTRALTBO 0.03 0.04 INFRATEL TBO 0.02 0.12 INFRATEL TBO 0 0.04 INFRATEL

THOWNERHDATE THACT T

HUB EAST

comp_ownergroup outofsupphours SITEID responsetime BA 0 0.08 INFRATEL BA 0 0.11 INFRATEL TBO 0 0.17 INFRATEL

LOB ISREOPEN reopencount reopendate category1ategory2ategory3 c c Infratel FALSE 0 APPLICATION MAXIMO FUNCTIONALITY ISSUE Infratel FALSE 0 APPLICATION ORACLE APPS ID RELATED USER Infratel FALSE 0 APPLICATION ORACLE APPS INVENTORY Infratel FALSE 0 APPLICATION ORACLE APPS INVENTORY Infratel FALSE 0 APPLICATION ORACLE APPS PURCHASING Infratel FALSE 0 APPLICATION ORACLE APPS PURCHASING Infratel FALSE 0 APPLICATION ORACLE APPS PURCHASING Infratel FALSE 0 APPLICATION ORACLE APPS PURCHASING

LOB ISREOPEN reopencount reopendate category1ategory2ategory3 c c Infratel FALSE 0 APPLICATION ORACLE APPS PROPERTY MANAGER Infratel FALSE 0 APPLICATION ORACLE APPS PAYABLES Infratel FALSE 0 APPLICATION ORACLE APPS PAYABLES

LOB Infratel Infratel Infratel

ISREOPEN reopencount reopendate category1ategory2ategory3 c c FALSE 0 APPLICATION CUSTOMER PORTAL FUNCTIONALITY ISSUE FALSE 0 APPLICATION CUSTOMER PORTAL REGISTRATION USER/OPCO FALSE 0 APPLICATION ORACLE APPS ID RELATED USER

category4 OTHER ERROR PASSWORD RESET ITEM CREATION IVR-BIVR ISSUE PR APPROVAL PR APPROVAL PR APPROVAL PR APPROVAL

User number is not avai

category4 LEASE ISSUES INVOICE APPROVAL PROBLEMS INVOICE NOT PICKED UP IN PAYMENT

category4 UNABLE TO SUBMIT SITE REQUEST NOT ABLE TO APPROVE NEW OPCOS PASSWORD RESET

Remarks Same problem User number is not available in Maximo and in Excel sheet so not able to contact to the user Same problem Same Problem Same problem Same problem Same problem Call to user But phone number is not valid

Remarks Phone Swith off Same Issue Call not attend

Remarks Call not attended Same issue Number incorrect

tact to the user