E-Business

Yeasir Hasan Malik

ID-111081066

Definition of Information Technology Reasons that Banks have adopted IT to protect and increase market share to reduce operating costs to generate new revenue Banking in Bangladesh

Through Online banking transaction a person can avail these facilities Account Balance Enquiry Transaction History / Statement of Account View of Account details for all types of accounts Mini Statement Cheque Status Enquiry Cheque Book Queries ePayment of Taxes

Impacts of IT on customer service

Increase sell of banking product Customer are more loyal to bank Ease to pay bill like gas bill, electric bill etc

Transaction become easier Remove a lot of inconvenience because of not having branch Save time for both employee and customer Increase the level of security Errors can be reduced

Worldwide spending on IT by banks, in US$ Billions

120 100 82.0 80 62.5 60 40 20 0 2001 2002 2003* 2004* 2005* 72.2 94.3 107.6

Pay Your Bills Online View Transactions Transfer Money Between Accounts Protect Yourself Online

Difficult to learn Trust Credit card account can be hacked

Employs can use computer operations without assistance Understands and uses advanced applications and software Navigates Online with ease Gathers information using insightful research skills and appropriate technology independently Employs can use applications and software that relevant to their work that enhances their efficiency

Enhance operating efficiency Enhancing customer service Marketing innovation

Bankers Automated Clearing Services Automated Payment Systems Plastic Money Credit card Charged card Debit card Mobile Banking E-Banking