(ALL) Cosmetovigilance 2010 1-6 Mod

Line No.
Case ref. No.
Reception Date Country & town
Complained by
Global code
2010001 2010001 2010002
1/4/2010 1/4/2010 1/6/2010
KOREA KOREA KOREA
CUSTOMER CUSTOMER CUSTOMER
53030 53030 199270
2010002
1/6/2010
KOREA
CUSTOMER
199270
2010002
1/6/2010
KOREA
CUSTOMER
32234
2010002
1/6/2010
KOREA
CUSTOMER
32234
2010003
1/12/2010
KOREA
CUSTOMER
31030
2010003
1/12/2010
KOREA
CUSTOMER
31030
2010004
1/22/2010
KOREA
CUSTOMER
53030
2010004
1/22/2010
KOREA
CUSTOMER
53030
2010005
1/22/2010
KOREA
CUSTOMER
53073
2010006
2/17/2010
KOREA
CUSTOMER
10153
2010006
2/17/2010
KOREA
CUSTOMER
10153
2010007
2/19/2010
KOREA
CUSTOMER
10133
2010007
2/19/2010
KOREA
CUSTOMER
10133
2010007
2/19/2010
KOREA
CUSTOMER
10133
2010007
2/19/2010
KOREA
CUSTOMER
10136
2010007
2/19/2010
KOREA
CUSTOMER
10136
2010007
2/19/2010
KOREA
CUSTOMER
10136
2010008
3/5/2010
KOREA
CUSTOMER
32886
2010008
3/5/2010
KOREA
CUSTOMER
32886
2010008
3/5/2010
KOREA
CUSTOMER
32886
2010009
3/11/2010
KOREA
CUSTOMER
31593
2010009
3/11/2010
KOREA
CUSTOMER
31593
2010010
3/12/2010
KOREA
CUSTOMER
10398
2010010
3/12/2010
KOREA
CUSTOMER
10398
2010010
3/12/2010
KOREA
CUSTOMER
10391
2010010
3/12/2010
KOREA
CUSTOMER
10391
2010010
3/12/2010
KOREA
CUSTOMER
10395
2010010
3/12/2010
KOREA
CUSTOMER
10395
2010011
3/17/2010
KOREA
CUSTOMER
31593
2010012
3/24/2010
KOREA
CUSTOMER
83322
2010012
3/24/2010
KOREA
CUSTOMER
83322
2010013
3/24/2010
KOREA
CUSTOMER
10396
2010014
3/24/2010
KOREA
CUSTOMER
19200
2010014
3/24/2010
KOREA
CUSTOMER
19200
2010015
4/5/2010
KOREA
CUSTOMER
10133
2010015
4/5/2010
KOREA
CUSTOMER
10133
2010015
4/5/2010
KOREA
CUSTOMER
10134
2010015
4/5/2010
KOREA
CUSTOMER
10134
2010015
4/5/2010
KOREA
CUSTOMER
10136
2010015
4/5/2010
KOREA
CUSTOMER
10136
2010015
4/5/2010
KOREA
CUSTOMER
11297
2010015
4/5/2010
KOREA
CUSTOMER
11297
2010016
4/5/2010
KOREA
CUSTOMER
32404
2010017 2010017 2010018
4/14/2010 4/14/2010 4/15/2010
KOREA KOREA KOREA
CUSTOMER CUSTOMER CUSTOMER
31030 32149 199270
2010018
4/15/2010
KOREA
CUSTOMER
199270
2010019
4/22/2010
KOREA
CUSTOMER
11299
2010019
4/22/2010
KOREA
CUSTOMER
11299
2010019
4/22/2010
KOREA
CUSTOMER
32471
2010019
4/22/2010
KOREA
CUSTOMER
32471
2010020
5/10/2010
KOREA
CUSTOMER
31399
2010021
5/10/2010
KOREA
CUSTOMER
831547
2010021
5/10/2010
KOREA
CUSTOMER
831547
2010022
5/10/2010
KOREA
CUSTOMER
31232
2010022
5/10/2010
KOREA
CUSTOMER
31232
2010023
5/17/2010
KOREA
CUSTOMER
31547
2010024
5/18/2010
KOREA
CUSTOMER
31547
2010025
5/19/2010
KOREA
CUSTOMER
508670
2010025
5/19/2010
KOREA
CUSTOMER
508670
2010026
5/19/2010
KOREA
CUSTOMER
53030
2010026
5/19/2010
KOREA
CUSTOMER
53030
2010027
5/27/2010
KOREA
CUSTOMER
199270
2010027
5/27/2010
KOREA
CUSTOMER
199270
2010028
5/31/2010
KOREA
CUSTOMER
10397
2010028
5/31/2010
KOREA
CUSTOMER
10398
2010029
5/28/2010
KOREA
CUSTOMER
32966
2010029
5/28/2010
KOREA
CUSTOMER
32966
2010030
6/3/2010
KOREA
CUSTOMER
31547
2010031
6/3/2010
KOREA
CUSTOMER
83154
2010032
6/4/2010
KOREA
CUSTOMER
83322
2010033
6/7/2010
KOREA
CUSTOMER
10133
2010033
6/7/2010
KOREA
CUSTOMER
10133
2010033
6/7/2010
KOREA
CUSTOMER
10136
2010033
6/7/2010
KOREA
CUSTOMER
10136
2010034
6/10/2010
KOREA
CUSTOMER
31591
2010034
6/10/2010
KOREA
CUSTOMER
31591
2010034
6/10/2010
KOREA
CUSTOMER
31591
2010035
6/11/2010
KOREA
CUSTOMER
32958
2010035
6/11/2010
KOREA
CUSTOMER
32958
2010035
6/11/2010
KOREA
CUSTOMER
32961
2010035
6/11/2010
KOREA
CUSTOMER
32961
2010035
6/11/2010
KOREA
CUSTOMER
32963
2010035
6/11/2010
KOREA
CUSTOMER
32963
2010036
6/14/2010
KOREA
CUSTOMER
22010
2010036
6/14/2010
KOREA
CUSTOMER
22010
2010037
6/21/2010
KOREA
CUSTOMER
31547
2010037
6/21/2010
KOREA
CUSTOMER
31547
2010037
6/21/2010
KOREA
CUSTOMER
31547
2010038
6/25/2010
KOREA
CUSTOMER
32239
2010038
6/25/2010
KOREA
CUSTOMER
32239
2010038
6/25/2010
KOREA
CUSTOMER
32429
2010038
6/25/2010
KOREA
CUSTOMER
32429
2010038
6/25/2010
KOREA
CUSTOMER
32242
2010038
6/25/2010
KOREA
CUSTOMER
32242
2010038
6/25/2010
KOREA
CUSTOMER
32248
2010038
6/25/2010
KOREA
CUSTOMER
32248
2010039
NS136
7.01.10
SINGAPORE
CONSUMER
NIL
2010039
NS136
7.01.10
SINGAPORE
CONSUMER
NIL
2010040
NS137
10.02.10
SINGAPORE
CONSUMER
NIL
2010040
NS137
10.02.10
SINGAPORE
CONSUMER
NIL
2010041
NS138
22.03.10
SINGAPORE
CONSUMER
NIL
2010042
NS139
13.01.10
SINGAPORE
CONSUMER
NIL
2010042
NS139
13.01.10
SINGAPORE
CONSUMER
NIL
2010043
NS140
22.02.10
SINGAPORE
CONSUMER
NIL
2010043
NS140
22.02.10
SINGAPORE
CONSUMER
NIL
2010044
NS141
9.02.10
SINGAPORE
CONSUMER
NIL
2010045
NS142
4.03.10
SINGAPORE
CONSUMER
NIL
2010046
NS143
19.03.10
SINGAPORE
CONSUMER
NIL
2010046
NS143
19.03.10
SINGAPORE
CONSUMER
NIL
2010047
NS144
7.01.10
SINGAPORE
CONSUMER
NIL
2010048
NS145
1.01.10
SINGAPORE
CONSUMER
NIL
2010048
NS145
1.01.10
SINGAPORE
CONSUMER
NIL
2010049
NS146
24.03.10
SINGAPORE
CONSUMER
NIL
2010050
NS147
01.01.10
SINGAPORE
CONSUMER
NIL
2010050
NS147
01.01.10
SINGAPORE
CONSUMER
NIL
2010051
NS148
8.01.10
SINGAPORE
CONSUMER
NIL
2010051
NS148
8.01.10
SINGAPORE
CONSUMER
NIL
2010052
NS149
8.02.10
SINGAPORE
CONSUMER
NIL
2010053
NS150
23.02.10
SINGAPORE
CONSUMER
NIL
2010053
NS150
23.02.10
SINGAPORE
CONSUMER
NIL
2010054
NS151
15.01.10
SINGAPORE
CONSUMER
NIL
2010054
NS151
15.01.10
SINGAPORE
CONSUMER
NIL
2010055
NS152
24.02.10
SINGAPORE
CONSUMER
NIL
2010055
NS152
24.02.10
SINGAPORE
CONSUMER
NIL
2010056
NS153
22.04.10
SINGAPORE
CONSUMER
NIL
2010057
NS154
1.01.10
SINGAPORE
CONSUMER
NIL
2010057
NS154
1.01.10
SINGAPORE
CONSUMER
NIL
2010058
NS155
21.05.10
SINGAPORE
CONSUMER
NIL
2010059
NS156
14.05.10
SINGAPORE
CONSUMER
NIL
2010060
NS157
7.05.10
SINGAPORE
CONSUMER
NIL
2010060
NS157
7.05.10
SINGAPORE
CONSUMER
NIL
2010061
NS158
11.04.10
SINGAPORE
CONSUMER
NIL
2010062
NS159
21.04.10
SINGAPORE
CONSUMER
NIL
2010062
NS159
21.04.10
SINGAPORE
CONSUMER
NIL
2010062
NS159
21.04.10
SINGAPORE
CONSUMER
NIL
2010063
NS160
26.03.10
SINGAPORE
CONSUMER
NIL
2010064
NS161
16.03.10
SINGAPORE
CONSUMER
NIL
2010065
NS162
5.05.10
SINGAPORE
CONSUMER
NIL
2010065
NS162
5.05.10
SINGAPORE
CONSUMER
NIL
2010066
NS163
27.04.10
SINGAPORE
CONSUMER
NIL
2010067
NS164
13.07.10
SINGAPORE
CONSUMER
NIL
2010067
NS164
13.07.10
SINGAPORE
CONSUMER
NIL
2010068
NS165
16.07.10
SINGAPORE
CONSUMER
NIL
2010069
NS166
21.07.10
SINGAPORE
CONSUMER
NIL
2010070
NS167
23.04.10
SINGAPORE
CONSUMER
NIL
2010071
NS168
17.03.10
SINGAPORE
CONSUMER
NIL
2010072
NS169
13.05.10
SINGAPORE
CONSUMER
NIL
2010072
NS169
13.05.10
SINGAPORE
CONSUMER
NIL
2010073
NS170
26.06.10
SINGAPORE
CONSUMER
NIL
2010074
NS171
6.06.10
SINGAPORE
CONSUMER
NIL
2010075
NS172
14.07.10
SINGAPORE
CONSUMER
NIL
2010075
NS172
14.07.10
SINGAPORE
CONSUMER
NIL
2010076
NS173
16.05.10
SINGAPORE
CONSUMER
NIL
2010076
NS173
16.05.10
SINGAPORE
CONSUMER
NIL
2010077
NS174
20.07.10
SINGAPORE
CONSUMER
NIL
2010078
NS175
26.07.10
SINGAPORE
CONSUMER
NIL
2010079
NS176
8.06.10
SINGAPORE
CONSUMER
NIL
2010079
NS176
8.06.10
SINGAPORE
CONSUMER
NIL
2010079
NS176
8.06.10
SINGAPORE
CONSUMER
NIL
2010079
NS176
8.06.10
SINGAPORE
CONSUMER
NIL
2010080
NS177
23.04.10
SINGAPORE
CONSUMER
NIL
2010081
NS178
12.08.10
SINGAPORE
CONSUMER
NIL
2010081
NS178
12.08.10
SINGAPORE
CONSUMER
NIL
2010082
01/2010
Jan 7 2010
France
2010082
01/2010
Jan 7 2010
France
2010082
01/2010
Jan 7 2010
France
2010083
02/2010
Jan 7 2010
France
2010084
03/2010
Jan 19 2010
France
2010085
04/2010
Jan 18 2010
France
2010086
05/2010
Feb 16 2010
france
2010086
05/2010
Feb 16 2010
france
2010087
06/2010
Feb 17 2010
France
2010088
07/2010
Feb 17 2010
France
2010088
07/2010
Feb 17 2010
France
2010089
08/2010
Feb 25 2010
France
19110
2010089
08/2010
Feb 25 2010
France
19110
2010090
09/2010
Apr 8 2010
France
11296
2010091
10/2010
Apr 20 2010
France
11306
2010092
11/2010
Apr 26 2010
France
2010093
12/2010
Apr 26 2010
France
2010094
13/2010
May 10 2010
France
2010095
14/2010
May 10 2010
France
2010096
15/2010
May 12 2010
France
2010096
15/2010
May 12 2010
France
2010097
16/2010
March 12 2010
France
2010097
16/2010
March 12 2010
France
2010098
17/2011
May 3 2010
France
10226
2010098
17/2011
May 3 2010
France
10226
2010098
17/2011
May 3 2010
France
10226
2010099
18/2010
May 20 2010
France
2010099
18/2010
May 20 2010
France
2010100
19/2010
May 26 2010
France
2010100
19/2010
May 26 2010
France
2010101
20/2010
June 15 2010
France
19111
2010102
21/2010
June 23 2010
France
2010102
21/2010
June 23 2010
France
2010103
01/2010
Mar 15 2010 Spain (SSP) Apr 7 2010 (ERC)
2010103
01/2010
Mar 15 2010 Spain (SSP) Apr 7 2010 (ERC)
2010104
02/2010
May 7 2010 (ERC) Finland
2010104
02/2010
May 7 2010 (ERC) Finland
2010105
001/10 001/10 002/10 002/10 002/10 003/10 003/10 004/10 005/10 005/10 005/10 005/10 006/10 006/10 007/10 007/10 008/10
1/5/2010 1/5/2010 1/6/2010 1/6/2010 1/6/2010 1/30/2010 1/30/2010 2/4/2010 2/26/2010 2/26/2010 2/26/2010 2/26/2010 3/16/2010 3/16/2010 3/29/2010 3/29/2010 4/5/2010
Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia
Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer
n/a n/a n/a n/a n/a n/a n/a n/a 11297 11297 n/a n/a 10394 10394 11298 11298 n/a
2010105
2010106
2010106
2010106
2010107
2010107
2010108
2010109
2010109
2010109
2010109
2010110
2010110
2010111
2010111
2010112
2010112
008/10 009/10 009/10 010/10 011/10 011/10 012/10 013/10

TN001/2010
4/5/2010 4/8/2010 4/8/2010 5/2/2010 5/14/2010 5/14/2010 6/3/2010 6/24/2010
Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia
Customer Customer Customer Customer Customer Customer Customer Customer

Customer
n/a 53073 53073 n/a n/a n/a n/a n/a

10225
2010113
2010113
2010114
2010115
2010115
2010116
2010117
2010118
2010/1/12 Bkk
2010119
TN002/2010
2010/2/1 Bkk
Customer
53032
2010119
TN002/2010
2010/2/1 Bkk
Customer
53032
2010120
TN003/2010
Bkk
Customer
10226
2010121
TN004/2010
2010/3/8 Bkk
Customer
10225
2010121
TN004/2010
2010/3/8 Bkk
Customer
10225
2010122
TN005/2010
2010/3/8 Bkk
Customer
18010
2010123
TN006/2010
2010/6/22 Chantaburi
Customer
10398
2010124
TN007/2010
2010/6/28 Bkk
Customer
10394
2010125
TN008/2010
2010/6/28 Chiangmai
Customer
16709
2010126
TN009/2010
2010/7/16 Sakon
Customer
2010127
TN010/2010
2010/7/19 Emporium
Customer
19202
2010128
TN011/2010
2010/7/21 Hadyai
Customer
18021
2010129
2010001
2010/6/29 Canada
Customer
11304
2010129
2010001
2010/6/29 Canada
Customer
11304
2010129
2010001
2010/6/29 Canada
Customer
11304
2010129
2010001
2010/6/29 Canada
Customer
11304
2010129
2010001
2010/6/29 Canada
Customer
11303
2010129
2010001
2010/6/29 Canada
Customer
11303
2010129
2010001
2010/6/29 Canada
Customer
11303
2010129
2010001
2010/6/29 Canada
Customer
11303
2010130
2010002 2010003 2010004 2010005 2010005 2010005 2010006 2010007 2010007 2010007 2010008 2010008 2010009 2010009 2010010
2010/2/1 USA 2010/2/26 USA 2010/3/1 USA 2010/3/1 USA 2010/3/1 USA 2010/3/1 USA 2010/3/7 USA 2010/3/9 USA 2010/3/9 USA 2010/3/9 USA 2010/3/10 USA 2010/3/10 USA 2010/3/28 USA 2010/3/28 USA 2010/3/29 USA
Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer 10053 53068 53068 53068 11299 10153 10153 10153 10053 10053 10225 10226
2010131 2010132
2010133
2010133
2010133
2010134
2010135
2010135
2010135
2010136
2010136
2010137
2010137
2010138
2010139 2010139 2010140
2010011 2010011 2010012 2010013 2010013 2010013 2010013 2010013 2010013 2010014 2010015 2010015 2010016
2010/4/17 USA 2010/4/17 USA 2010/4/20 USA 2010/4/24 USA 2010/4/24 USA 2010/4/24 USA 2010/4/24 USA 2010/4/24 USA 2010/4/24 USA 2010/5/4 USA 2010/5/13 USA 2010/5/13 USA 2010/6/14 USA
Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer
10156 10156
2010141
10390 10390 10156 10156 10396 10396 19104 11305 11305
2010141
2010141
2010141
2010141
2010141
2010142
2010143
2010143
2010144
Product name
Batch No.
Formula Code Sex
STS MULTI-ENERGIZING CREAM STS MULTI-ENERGIZING CREAM TS DEEP OFF OIL
RPQL RPQL
Female Female Female
TS DEEP OFF OIL
Female
EIS CLEANSING MOUSSE
Female
EIS CLEANSING MOUSSE
Female
SHISEIDO MELANOREDUCE 2
Female
SHISEIDO MELANOREDUCE 2
Female
STS MULTI-ENERGIZING CREAM
RPQL
Female
RPQL
Female
STS EYE MOISTURE RECHARGE
MNAR
Female
SWL INTENSIVE BRIGHTENING MASK
5AZZH
Female
SWL INTENSIVE BRIGHTENING MASK
5AZZH
Female
SWL B.R.SOFTENER ENRICHED N
Female
Female
Female
SWL B.MOISTURIZING EMULSION N
Female
Female
Female
MQ MOISTURE CREAM FOUNDATION UV PO10
5HRE5
Female
5HRE5
Female
5HRE5
Female
AN MILD SUNSCREEN (FACE) EX N
5HRLW
Female
5HRLW
Female
SWL INTENSIVE SPOT TAGETING SERUM
Female
Female
SWL BRIGHTENING BALANCING SOFTENER W
Female
SWL BRIGHTENING BALANCING SOFTENER W
Female
SWL BRIGHTENING MOISTURIZING GEL W
Female
SWL BRIGHTENING MOISTURIZING GEL W
Female
5JRNX
Female
SHISEIDO MELANOREDUCE EX
Female
Female
SWL BRIGHTENING MOISTURIZING EMULSION W
3NRDO
Female
RE NIGHT ESSENCE
5DRCH
Female
RE NIGHT ESSENCE
5DRCH
Female
3W3XC
Female
3W3XC
Female
SWL B.PROTECTIVE MOISTURIZER N
5NPA3
Female
SWL B.PROTECTIVE MOISTURIZER N
5NPA3
Female
3NPGH
Female
3NPGH
Female
BOP SUPER EYE CONTOUR CREAM
3BRJV
Female
BOP SUPER EYE CONTOUR CREAM
3BRJV
Female
CPB GENTLE B LOTION I
Female
SHISEIDO MELANOREDUCE 2 EIS RESET WHITENING CREAM TS DEEP OFF OIL N
3RPGI 3BRRH
Female Female Female
TS DEEP OFF OIL N
Female
BOP SUPER RESTORING CREAM
3DRNV
Female
BOP SUPER RESTORING CREAM
3DRNV
Female
RE LOTION EX 2
3LRAI
Female
RE LOTION EX 2
3LRAI
Female
3LRKO
Female
ANESSA MILD FACE SUNSCREEN
5PRKL
Female
5PRKL
Female
CPB ESSENCE CONTRE SEBUM V
3PRPL
Female
CPB ESSENCE CONTRE SEBUM V
3PRPL
Female
5PRKM
Female
5PRKM
Female
MR BODY SHAMPOO N
7VRKI
Female
MR BODY SHAMPOO N
7VRKI
Female
JRSU
Female
JRSU
Female
TS DEEP OFF OIL N
5EOAO
Female
TS DEEP OFF OIL N
5EOAO
Female
SWL BRIGHTENING MOISTURIZING CREAM W
3NRDV
Female
NRBB
Female
ELIXIR WHITE WHITENING TONING LOTION
5BTMB
Female
ELIXIR WHITE WHITENING TONING LOTION
5BTMB
Female
5PRKM
Female
5PRKI
Female
Female
3ZKXG
Female
3ZKXG
Female
3NPGH
Female
3NPGH
Female
AN PERFECT UV SUNSCREN EX N
5LRTI
Female
5LRTI
Female
5LRTI
Female
ELIXIR WHITE WHITENING CLEAR LOTION
3BTCB
Female
ELIXIR WHITE WHITENING CLEAR LOTION
3BTCB
Female
ELIXIR WHITE WHITENING CLEAR EMULSION
3BTCF
Female
ELIXIR WHITE WHITENING CLEAR EMULSION
3BTCF
Female
ELIXIR WHITE RESET WHITENING CREAM
3BTIA
Female
ELIXIR WHITE RESET WHITENING CREAM
3BTIA
Female
RE NECK ZONE ESSENCE
3xPJR
Female
RE NECK ZONE ESSENCE
3xPJR
Female
5PRKM
Female
5PRKM
Female
5PRKM
Female
EIS LIFTING CE LOTION 2
3RRLP
Female
EIS LIFTING CE LOTION 2
3RRLP
Female
EIS LIFTING M COMPACT OC00
4VPAR
Female
EIS LIFTING M COMPACT OC00
4VPAR
Female
EIS LIFTING CE EMULSION 2
3LRJX
Female
EIS LIFTING CE EMULSION 2
3LRJX
Female
EIS LASTING LIFT ESSENCE
3LRKQ
Female
EIS LASTING LIFT ESSENCE
3LRKQ
Female
MQ MOISTURE ROUGE RD366
NIL
FEMALE
MQ MOISTURE ROUGE RD366
NIL
FEMALE
SWL TONING LOTION
NIL
FEMALE
SWL TONING LOTION
NIL
FEMALE
SMK PERFECT ROUGE RD304
NIL
FEMALE
SWL SPOT TARGETING SERUM
NIL
FEMALE
NIL
FEMALE
SWL CLEANSING FOAM
NIL
FEMALE
SWL CLEANSING FOAM
NIL
FEMALE
NIL
FEMALE
MQ MOISTURE ROUGE RS713
NIL
FEMALE
SWL BRIGHTENING MOISTURIZING CREAM
NIL
FEMALE
SWL BRIGHTENING MOISTURIZING CREAM
NIL
FEMALE
SBN WRINKLE LIFTING CONCENTRATE
NIL
FEMALE
SWL BRIGHTENING MASK
NIL
FEMALE
SWL BRIGHTENING MASK
NIL
FEMALE
ANESSA SPARKLE SUNSCREEN
NIL
FEMALE
SWL BRIGHTENING CONTROL BASE IVORY
NIL
FEMALE
SWL BRIGHTENING CONTROL BASE IVORY
NIL
FEMALE
MQ LASTING UV BASE
NIL
FEMALE
MQ LASTING UV BASE
NIL
FEMALE
MQ LASTING UV POWDERY
NIL
FEMALE
STS INSTANT EYE AND LIP MAKEUP REMOVER
NIL
FEMALE
NIL
FEMALE
NIL
FEMALE
NIL
FEMALE
REVITAL WHITENING LOTION II
NIL
FEMALE
REVITAL WHITENING LOTION II
NIL
FEMALE
ANESSA MILD SUNSCREEN
NIL
FEMALE
RE WHITENING MOISTURIZER EX II
NIL
FEMALE
RE WHITENING MOISTURIZER EX II
NIL
FEMALE
HAIR ENERGIZING COMPLEX
NIL
FEMALE
SWL SOFTENER ENRICHED
NIL
FEMALE
STS NIGHT MOISTURE RECHARGE
NIL
FEMALE
NIL
FEMALE
GSC SUN PROTCTION CREAM
NIL
FEMALE
SFS LX DAY CREAM
NIL
FEMALE
SFS LX DAY CREAM
NIL
FEMALE
SFS LX DAY CREAM
NIL
FEMALE
SWL MOISTURIZING CREAM
NIL
FEMALE
NIL
FEMALE
SFS EYE AND LIP CONTOUR CREAM
NIL
FEMALE
SFS EYE AND LIP CONTOUR CREAM
NIL
FEMALE
SFS LX DAY CREAM
NIL
FEMALE
SBN ENRICHED BALANCING SOFTENER
NIL
FEMALE
SBN ENRICHED BALANCING SOFTENER
NIL
FEMALE
SWL BALANCING SOFTENER
NIL
FEMALE
SWL INTENSIVE SPOT TARGETTING SERUM
NIL
FEMALE
MQ DESIGN REMAKE POWDER
NIL
FEMALE
SWL COMPACT OC20
NIL
FEMALE
SWL EYE TREATMENT
NIL
FEMALE
SWL EYE TREATMENT
NIL
FEMALE
REVITAL FOAM I
NIL
FEMALE
NIL
FEMALE
GSC EXTRA SMOOTH PROTECTION
NIL
FEMALE
GSC EXTRA SMOOTH PROTECTION
NIL
FEMALE
SWL EYE TREATMENT
NIL
FEMALE
SWL EYE TREATMENT
NIL
FEMALE
NIL
FEMALE
NIL
FEMALE
SFS LX REGENERATING NIGHT CREAM
NIL
FEMALE
SFS LX REGENERATING NIGHT CREAM
NIL
FEMALE
SFS CONCENTRATED SOFTENER
NIL
FEMALE
SFS CONCENTRATED SOFTENER
NIL
FEMALE
SFS LX TOTAL REGENERATING CREAM
NIL
FEMALE
NIL
FEMALE
NIL
FEMALE
SHISEIDO BENEFIANCE CONCENTRATED ANTI WRINKLE CREAM SHISEIDO BENEFIANCE DAYTIME PROTECTIVE CREAM
XPTI QUR34SD
XPTI QUR34SD
XPTI QUR34SD
STM BASE DE MASCARA
RPBO
FUTURE SOLUTION LX CONCENTRATED BALANCING SOFTENER
DRBH
FUTURE SOLUTION LX TOTAL REGENERATING CREAM
5DRGS
STM ACCENTUATING CREAM EYELINER
TNH0
STM ACCENTUATING CREAM EYELINER
TNH0
BENEFIANCE NUTRIPERFECT DAY CREAM
QSR15V
SHISEIDO MEN TOTAL REVITALIZER
3AGZB
SHISEIDO MEN TOTAL REVITALIZER
3AGZB
QSQ15V
QSQ15V
BOP ADVANCED SUPER REVITALIZER WHITENING FORMULA
RS724V
BOP SUPER CORRECTIVE SERUM
3LRFR
STM PERFECT ROUGE PK327
NRAW
STS MULTI ENERGIZING CREAM
LYB
STM PERFECT ROUGE
NRAM
3XRPX
BOP EYE CONTOUR CREAM
RUW41V
BOP EYE CONTOUR CREAM
RUW41V
3LRFR
3LRFR
5PRLQ
5PRLQ
5PRLQ
DRBH
DRBH
3LRFR
3LRFR
SBN NUTRIPERFECT NIGHT CREAM
SAF34V
THE MAKE UP SILKY EYE SHADOM DUO/OMBRES DUO SOYEUSES TEINTE S1
4CBZA
THE MAKE UP SILKY EYE SHADOM DUO/OMBRES DUO SOYEUSES TEINTE S1
4CBZA
QE816V
QE816V
STM MULTI-SHADE ENHANCER (SUNSET GLOW)
4EFZC
STM MULTI-SHADE ENHANCER (SUNSET GLOW)
4EFZC
STS 123 STS 123 RV Moisture EX 1 RV Moisture EX 1 RV Moisture EX 1 STM Perfecting Lipstick STM Perfecting Lipstick STS lip Condition BOP Super Eye contour cream BOP Super Eye contour cream RV Wrinklelift AA cream RV Wrinklelift AA cream SWL B Protective cream SWL B Protective cream BOP Lifting Formula BOP Lifting Formula RV Moisture EX 1
n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
Female
RV Moisture EX 1 STS eye moisture Recharge STS eye moisture Recharge STM Pre makeup cream SWL Softener W SWL Protective N RV Cream Science AA EX WL Day Protective Moisture W
SFS Day Prot.Cr
n/a n/a n/a n/a n/a n/a n/a n/a
Female
Female
Female
Female
Female
Female
Female
Female
Female
STS Lip Cond.
Female
STS Lip Cond.
Female
SFS Total Re.
5FRHI
Female
SFS Day Prot.Cr
Female
SFS Day Prot.Cr
Female
SBN Ener. Ess
Female
SWL Spot Serum
Female
SWL Day Prot.
Female
SPN Moist.Gel
Female
SWL Basic Care
Female
RE wrinklelift AA
Female
SBN Prot. Cream
Female
BOP Super Refining Essence
DPOG
060352
Female
DPOG
060352
Female
DPOG
060352
Female
DPOG
060352
Female
BOP Super Exforliating Discs
4GITJ
060114
Female
4GITJ
060114
Female
4GITJ
060114
Female
4GITJ
060114
Female
SMK ADVANCED HYDRO LIQUID COMPACT SWL Line SMN TOTAL REVITALIZER STS DAY MOISTURE PROTECTION STS DAY MOISTURE PROTECTION STS DAY MOISTURE PROTECTION BOP SUPER RESTORING CREAM SWL Intensive Brightening Mask SWL Intensive Brightening Mask SWL Intensive Brightening Mask SMN TOTAL REVITALIZER SMN TOTAL REVITALIZER SFS LX Daytime Protective Cream SFS LX Total Regenerating Cream Unknown(Eye cream)
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown 060692 061814 061814 061814 056946 061774 061774 061774 060692 060692 067534 067535
Female Female Male Female Female Female Female Female Female Female Male Male Female Female Female
SWL BRIGHTENING EYE TREATMENT SWL BRIGHTENING EYE TREATMENT SWL Samples SWL Brightening Cleansing Form SWL Brightening Cleansing Form SWL BRIGHTENING EYE TREATMENT SWL BRIGHTENING EYE TREATMENT SWL Brightening Moisturizing Emulsion SWL Brightening Moisturizing Emulsion SFS Eye and Lip Contour Cream BOP INTENSIVE SKIN CORRECTIVE PROGRAM BOP INTENSIVE SKIN CORRECTIVE PROGRAM SBN Line
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
063951 063951
Female Female Nnknown
068430 068430 063951 063951 068443 068443 056952 063005
Female Female Female Female Female Female Female Female Female Female
062954
063005
062954
Age (range)
Undesirable events
Undesirable event No.
Outcome
28 28 36
Face is swollen and flushed red. Face is swollen and flushed red. Face is swollen and flushed red. Dead skin cell is produced.
005 007 005
RECOVERED RECOVERED RECOVERED
36
Face is swollen and flushed red. Dead skin cell is produced.
007
RECOVERED
36
005
RECOVERED
36
007
RECOVERED
54
Face is swollen and flushed red. Dead skin cell is produced. Face is swollen and flushed red. Dead skin cell is produced. Face is swollen and flushed red.
005
RECOVERED
54
007
RECOVERED
49
005
RECOVERED
49
Face is swollen and flushed red.
007
RECOVERED
The rims of eyes feel irritated.
018
RECOVERED
44
Dead skin cell is accompanied with facial flushing and being irritated Dead skin cell is accompanied with facial flushing and being irritated Face is swollen and flushed red with pimple. Face is swollen and flushed red with pimple.
005
RECOVERED
44
018
RECOVERED
26
005
RECOVERED
26
006
RECOVERED
26
Face is swollen and flushed red with pimple. Face is swollen and flushed red with pimple. Face is swollen and flushed red with pimple. Face is swollen and flushed red with pimple. Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red.
007
RECOVERED
26
005
RECOVERED
26
006
RECOVERED
26
007
RECOVERED
40
005
RECOVERED
40
007
RECOVERED
40
018
RECOVERED
005
RECOVERED
007
RECOVERED
29
005
RECOVERED
29
007
RECOVERED
29
005
RECOVERED
29
007
RECOVERED
29
005
RECOVERED
29
007
RECOVERED
43
Face is seriously swollen.
007
RECOVERED
005
RECOVERED
007
RECOVERED
38
Face feels irritated
018
RECOVERED
44
005
RECOVERED
44
007
RECOVERED
42
005
RECOVERED
42
007
RECOVERED
42
005
RECOVERED
42
007
RECOVERED
42
005
RECOVERED
42
007
RECOVERED
42
005
RECOVERED
42
007
RECOVERED
30
get pimple
006
RECOVERED
41 41
get pimple get pimple Face is swollen and flushed red.
006 006 005
RECOVERED RECOVERED RECOVERED
007
RECOVERED
005
RECOVERED
007
RECOVERED
005
RECOVERED
007
RECOVERED
38
Face is seriously swollen.
007
RECOVERED
58
Face is seriously swollen and flushed red. 005 Dead skin cell is produced.
RECOVERED
58
Face is seriously swollen and flushed red. 007 Dead skin cell is produced.
RECOVERED
32
005
RECOVERED
32
007
RECOVERED
53
Dead skin cell is seriously produced.
RECOVERED
30
get pimple
006
RECOVERED
33
Around neck is swollen and flushed red.
005
RECOVERED
33
007
RECOVERED
The rims of eyes and cheeks are swollen and flushed red. The rims of eyes and cheeks are swollen and flushed red. 35 Face is swollen and flushed red.
005
RECOVERED
007
RECOVERED
005
RECOVERED
35
007
RECOVERED
get pimple
006
RECOVERED
get pimple
006
RECOVERED
005
RECOVERED
007
RECOVERED
25
the skin became blistered
008
RECOVERED
39
RECOVERED
RECOVERED
005
RECOVERED
007
RECOVERED
005
RECOVERED
007
RECOVERED
39
Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red.
005
RECOVERED
39
007
RECOVERED
39
018
RECOVERED
50
005
RECOVERED
50
007
RECOVERED
50
005
RECOVERED
50
007
RECOVERED
50
005
RECOVERED
50
007
RECOVERED
35
005
RECOVERED
35
007
RECOVERED
45
Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red with feeling of irritation
005
RECOVERED
45
007
RECOVERED
45
Face is swollen and flushed red with feeling of irritation Face is swollen and flushed red.
018
RECOVERED
35
005
RECOVERED
35
007
RECOVERED
35
005
RECOVERED
35
007
RECOVERED
35
005
RECOVERED
35
007
RECOVERED
35
005
RECOVERED
35
007
RECOVERED
NIL
RASHES AND DRYNESS ON LIPS
006
RECOVERED
NIL
RASHES AND DRYNESS ON LIPS
009
RECOVERED
NIL
REDNESS AND RASHES ON CHEEKS
005
RECOVERED
NIL
REDNESS AND RASHES ON CHEEKS
006
RECOVERED
NIL
ITCHING ON THE LIPS
013
RECOVERED
NIL
REDNESS AND PEELING ON FACE
005
RECOVERED
NIL
REDNESS AND PEELING ON FACE
010
RECOVERED
NIL
ITCHING AND REDNESS ON THE CHEEKS
005
RECOVERED
NIL
018
RECOVERED
NIL
RED PATCHES ON CHEEKS
005
RECOVERED
NIL
LIPS SWELL
007
RECOVERED
NIL
REDNESS AND PIMPLES ON THE FACE
005
RECOVERED
NIL
REDNESS AND PIMPLES ON THE FACE
006
RECOVERED
NIL
ITCHING ON THE CHEEKS
013
RECOVERED
NIL
005
RECOVERED
NIL
013
RECOVERED
NIL
RASHES ON THE CHEEKS
006
RECOVERED
NIL
STINGING AND REDNESS ON THE CHEEKS 005
RECOVERED
NIL
STINGING AND REDNESS ON THE CHEEKS 018
RECOVERED
NIL
REDNESS AND ITCHING ON THE CHEEKS
005
RECOVERED
NIL
013
RECOVERED
NIL
REDNESS AROUND EYE AREA
005
RECOVERED
NIL
SWELLING AND REDNESS ON THE CHEEKS 005
RECOVERED
NIL
SWELLING AND REDNESS ON THE CHEEKS 007
RECOVERED
NIL
ITCHING AND REDNESS ON THE LIPS
005
RECOVERED
NIL
ITCHING AND REDNESS ON THE LIPS
013
RECOVERED
NIL
RASHES AND ITCHING ON THE FACE
006
RECOVERED
NIL
013
RECOVERED
NIL
ITCHING ON THE FACE
013
RECOVERED
NIL
RASHES AND ITCHING ON THE CHEEKS
006
RECOVERED
NIL
013
RECOVERED
NIL
ITCHING ON THE SCALP
013
RECOVERED
NIL
BREAKOUTS ON THE FACE
006
RECOVERED
NIL
006
RECOVERED
NIL
013
RECOVERED
NIL
006
RECOVERED
NIL
SWELLING, ITCHING AND RASHES ON THE 007 FACE
RECOVERED
NIL
RECOVERED
NIL
RECOVERED
NIL
006
RECOVERED
NIL
BUMPS ON THE CHEEKS
006
RECOVERED
NIL
REDNESS AND BUMPS ON CHEEKS
005
RECOVERED
NIL
REDNESS AND BUMPS ON CHEEKS
006
RECOVERED
NIL
006
RECOVERED
NIL
005
RECOVERED
NIL
013
RECOVERED
NIL
006
RECOVERED
NIL
006
RECOVERED
NIL
ITCHING ON THE FACE
013
RECOVERED
NIL
006
RECOVERED
NIL
REDNESS AND SWOLLEN EYES
005
RECOVERED
NIL
REDNESS AND SWOLLEN EYES
007
RECOVERED
NIL
BURNING SENSATION ON FACE
020
RECOVERED
NIL
ITCHING ON FACE
013
RECOVERED
NIL
006
RECOVERED
NIL
013
RECOVERED
NIL
REDNESS AND SWELLING ON THE EYE AREA
005
RECOVERED
NIL
REDNESS AND SWELLING ON THE EYE AREA
007
RECOVERED
NIL
RASHES ON THE FACE
006
RECOVERED
NIL
006
RECOVERED
NIL
005
RECOVERED
NIL
013
RECOVERED
NIL
005
RECOVERED
NIL
013
RECOVERED
NIL
RASHES ON THE FACE
006
RECOVERED
NIL
SWELLING AND ITCHING ON THE EYE AREA 007
RECOVERED
NIL
SWELLING AND ITCHING ON THE EYE AREA 013
RECOVERED
35
ERYTHEMA AND DRYNESS ON THE FACE 005 WITH STINGING AND HEAT SENSATION ON THE FACE AND EYES . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL HOURS. APLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE
35
FAVORABLE
35
FAVORABLE
54
STINGIND SENSATION ON THE EYELIDS 018 .APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY ERYTHEMA AND REDNESS ON THE FACE . 005 APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY ERYTHEMA AND REDNESS ON THE FACE . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL DAYS (15 DAYS). APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE
48
FAVORABLE
77
005
FAVORABLE, AFTER 15 DAYS
54
EYELID SWELLING AND TICKLING 007 APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED; MEDICAL TREATMENT :EYE CREMA WITH TRIAMCINOLONE ACETONIDE AND NEOMYCINE SULFATE
FAVORABLE AFTER THE MEDICAL FREATMENT
54
EYELID SWELLING AND TICKLING 020 APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED; MEDICAL TREATMENT :EYE CREMA WITH TRIAMCINOLONE ACETONIDE AND NEOMYCINE SULFATE
70
ERYTHEMA AND REDNESS ON THE FACE . 005 APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY ERYTHEMA REDNESS AND PIMPLES ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE
60
005
FAVORABLE
60
ERYTHEMA REDNESS AND PIMPLES ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
006
FAVORABLE
65
ERYTHEMA REDNESS AND 005 DESQUAMATION ON THE FACE . APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY ERYTHEMA REDNESS AND 010 DESQUAMATION ON THE FACE . APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY OEDEMA AND SWELLING ON A LARGE AREA OF THE FACE APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE
65
FAVORABLE
57
007
FAVORABLE
49
ERYTHEMA REDNESS AND EYE REDNESS 005 ON A LARGE ZONE OF THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED -SHE TRIED TO USE IT 3 TIMES BUT THE SYMPTOMS BECAME WORSE. SO SHE STOPPED DEFINITLY. NO MEDICAL TREATMENT NECESSARY
FAVORABLE
49
DESQUAMATION OF THE LIPS 009 APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY . APPLICATIONS WERE STOPPED NO MEDICAL TREATMENT NECESSARY
FAVORABLE
54
ERYTHEMA AND REDNESS ON THE FACE . 005 APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS . APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE
58
DESQUAMATION OF THE LIPS APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED NO MEDICAL TREATMENT NECESSARY ERYTHEMA AND REDNESS ON A LARGE AREA OF THE FACE . APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LASTMORE THAN ONE DAY APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
005
FAVORABLE
60
005
FAVORABLE
36
STINGING OF THE EYELIDS EDGE OF THE 018 EYELIDS IS PAINFULL AND THE INTERNAL CORNER OF THE EYES IS RED APPEARED MORE THAN 24 HOURS AFTER SEVERAL APPLICATIONS , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE AFTER SEVERAL DAYS
36
STINGING OF THE EYELIDS EDGE OF THE 015 EYELIDS IS PAINFULL AND THE INTERNAL CORNER OF THE EYES IS RED APPEARED MORE THAN 24 HOURS AFTER SEVERAL APPLICATIONS , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED; NO MEDICAL TREATMENT NECESSARY
FAVORABLE AFTER SEVERAL DAYS
76
ERYTHEMA AND DESQUAMATION ON A LARGE AREA OF THE FACE APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED NO MEDICAL TREATMENT NECESSARY ERYTHEMA AND DESQUAMATION ON A LARGE AREA OF THE FACE APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED NO MEDICAL TREATMENT NECESSARY
005
FAVORABLE
76
010
FAVORABLE
46
ERYTHEMA PIMPLES AND SKIN DRYNESS 005 ON A LARGE AREA OF THE FACE; APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
unknown
46
unknown
46
unknown
53
ACNE AND PAIN ON A MEDIUM AREA OF 006 THE FACE; APPEARED AFTER SEVERAL APPLICATIONS (3 or 4 days) AND REACTION APPEARED MORE THAN 24 HOURS AFTER THE LAST APPLICATION; APPLICATIONS WERE STOPPED; REACTION DISAPPEARED 3 WEEKS AFTER THE STOP; NO MEDICAL TREATMENT KNOWN ALLERGY TO IODINE
FAVORABLE
53
ACNE AND PAIN ON A MEDIUM AREA OF 015 THE FACE; APPEARED AFTER SEVERAL APPLICATIONS (3 or 4 days) AND REACTION APPEARED MORE THAN 24 HOURS AFTER THE LAST APPLICATION; APPLICATIONS WERE STOPPED; REACTION DISAPPEARED 3 WEEKS AFTER THE STOP; NO MEDICAL TREATMENT KNOWN ALLERGY TO IODINE
FAVORABLE
40
ERYTHEMA PIMPLES ON A MEDIUM AREA 005 OF THE FACE; APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED REACTIONS DISAPPEARED SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
FAVORABLE
40
ERYTHEMA PIMPLES ON A MEDIUM AREA 006 OF THE FACE; APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED REACTIONS DISAPPEARED SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
FAVORABLE
96
STRONG ERYTHEMA ON A LARGE AREA OF 005 THE FACE; APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED REACTIONS DID NOT DISAPPEARED COMPLETELY BUT WERE LESS STRONG SEVERAL REACTIONS WITH ORLANE PRODUCTS
FAVORABLE
45
ERYTHEMA AND ITCHING ON THE EYELIDS; 005 APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED REACTIONS DISAPPEARED
FAVORABLE
45
ERYTHEMA AND ITCHING ON THE EYELIDS; 013 APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED REACTIONS DISAPPEARED
FAVORABLE
ERYTHEMA AND OEDEMA ON THE FACE APPEARED AFTER SEVERAL APPLICATIONS. REACTION DID NOT DISAPPEAR AFTER STOP OF USE BUT ONLY AFTER MEDICAL TREATMENT. ERYTHEMA AND OEDEMA ON THE FACE APPEARED AFTER SEVERAL APPLICATIONS. REACTION DID NOT DISAPPEAR AFTER STOP OF USE BUT ONLY AFTER MEDICAL TREATMENT.
005
007
40+
ITCHING AND REDNESS APPEARED ON 005 THE FACE FROM THE FIRST APPLICATION. REDNESS AND SENSATION OF WARMTH STILL REMAIN 1 MONTH AFTER STOP OF USE.
Redness and sensation of warmth still remain 1 month after stop of use.
40+
ITCHING AND REDNESS APPEARED ON 013 THE FACE FROM THE FIRST APPLICATION. REDNESS AND SENSATION OF WARMTH STILL REMAIN 1 MONTH AFTER STOP OF USE.
Redness and sensation of warmth still remain 1 month after stop of use.
n/a n/a n/a n/a n/a n/a n/a
011
Itchness and blemishes

013
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Itchness and blemishes

005
Peeling and itchy with redness

010

013

009
Dry and peeling

010
Dry and peeling

013
Itchy around the lips n/a n/a n/a n/a n/a n/a n/a n/a n/a
009
Dry and peeling

010
Dry and peeling

009
Dry and peeling

010
Dry and peeling

005
Itchness and redness

013
Itchness and redness

005
Blemishes and redness

011
Blemishes and redness

013
Itchy and redness
005
Itchy and redness Swelling around eyes and redness Swelling around eyes and redness not satisfied with the product, make her skin dry Swelling around eye, cheek & hair line Swelling around eye, cheek & hair line redness
005 007
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g)
005
009
007
007
005
redness
35 Iching on the cheek
013
29 Dry , Chap Lip
009
29 Dry , Chap Lip
020
013
50 Redness, rough skin
005
50 Redness, rough skin
020
34 Rash on the cheek
006
43 Rash on the chin,forehead
006
31 Breakout
006
Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Recovered (Recoverin g) Unknown
25 Breakout
006
32 Rash on the cheek
006
39 Rash around the eyes
006
013
Unknown
Itching, Redness, Swelling and 013
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
Unknown
Unknown
Skin Dryness
48 breakouts 59 Swelling Unknown Rash
007
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown
007 006
64 itching, rash, swelling 64 itching, rash, swelling 64 itching, rash, swelling Unknown Unknown Unknown Unknown Unknown Unknown unknown unknown pimples redness, itching,rash redness, itching,rash redness, itching,rash rash, itching rash, itching dryness dryness 45 rash
013
006
007
006
005
006
013
006
013
009
009
006
31 itching, redness 31 itching, redness Unknown (Allergic reaction) 47 pimples, burning 47 pimples, burning 47 pimples, burning 47 pimples, burning 47 pimples, burning 47 pimples, burning Unknown Infection? 46 pimples, peeling 46 pimples, peeling unknown Swelling
013 005 020
Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Recovered (Recoverin g) Unknown Unknown Unknown
006
018
006
018
006
018
006
010
007
Comments
End Date Status
Assessment Seriousness
Chronology compatible
Medical investigation and/or rechallenge equivocal/ not performed equivocal/ not performed equivocal/ not performed
Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once.
1/12/2010 1/12/2010
Not serious Not serious Not serious
Compatible Compatible Compatible
After using other companies' products, skin 3/19/2010 has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once. After using other companies' products, skin 3/19/2010 has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once. After using other companies' products, skin 3/19/2010 has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once. After using other companies' products, skin 3/19/2010 has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once. Refund 1/22/2010
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
Not serious
Compatible
Not serious
Compatible
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
Refund
1/22/2010
Not serious
Compatible
Exchange
1/22/2010
Not serious
Compatible
Exchange
1/22/2010
Not serious
Compatible
Exchange
1/22/2010
Not serious
Compatible
Exchange and provide medical expense of dermatology for four time. Exchange and provide medical expense of dermatology for four time. Exchange
3/8/2010
Not serious
Compatible
3/8/2010
Not serious
Compatible
2/19/2010
Not serious
Compatible
Exchange
2/19/2010
Not serious
Compatible
Exchange
2/19/2010
Not serious
Compatible
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
Exchange
2/19/2010
Not serious
Compatible
Exchange
2/19/2010
Not serious
Compatible
Exchange
2/19/2010
Not serious
Compatible
Refund
3/7/2010
Not serious
Unknown
Refund
3/7/2010
Not serious
Unknown
Refund
3/7/2010
Not serious
Unknown
Refund
3/12/2010
Not serious
Compatible
Refund
3/12/2010
Not serious
Compatible
Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Because of purchasing on internet, can not verify either refund or exchange. After using a sample, skin trouble is occurred. Can not verify the manufacture's serial number because a customer did not bring a sample package. After using a sample, skin trouble is occurred. Can not verify the manufacture's serial number because a customer did not bring a sample package.
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
Not serious
Compatible
3/24/2010
Not serious
Unknown
3/24/2010
Not serious
Unknown
Exchange
3/24/2010
Not serious
Compatible
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed Supportive/ positive Supportive/ positive equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
Exchange
3/25/2010
Not serious
Compatible
Exchange
3/25/2010
Not serious
Compatible
Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Refund submitted medical certification, but did n't want to medical expense. Exchange Exchange Refund
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/20/2010
Not serious
Compatible
4/22/2010
Not serious
Compatible
4/14/2010 4/14/2010 4/15/2010
Not serious Not serious Not serious
Compatible Compatible Compatible
Refund
4/15/2010
Not serious
Compatible
Refund and provide medical expense of dermatology for five time. Refund and provide medical expense of dermatology for five time. Refund and provide medical expense of dermatology for five time. Refund and provide medical expense of dermatology for five time.
5/18/2010
Not serious
Compatible
5/18/2010
Not serious
Compatible
5/18/2010
Not serious
Compatible
5/18/2010
Not serious
Compatible
Refund
5/10/2010
Not serious
Compatible
equivocal/ not performed equivocal/ not performed
after the refund, brought an application to 5/3/2010 head office for medical treatment which however did not proceed as the customer's skin condition was improved. after the refund, brought an application to 5/3/2010 head office for medical treatment which however did not proceed as the customer's skin condition was improved. Exchange and provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for once. Exchange 5/31/2010
Not serious
Compatible
Not serious
Compatible
Not serious
Compatible
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
5/31/2010
Not serious
Compatible
6/9/2010
Not serious
Compatible
purchase on internet. After use, trouble occurred, and request medical expense. Refund and provide medical expense of dermatology for once. Refund and provide medical expense of dermatology for once. Exchange
5/31/2010
Not serious
Compatible
6/21/2010
Not serious
Compatible
6/21/2010
Not serious
Compatible
5/19/2010
Not serious
Compatible
Exchange
5/19/2010
Not serious
Compatible
purchase on internet. Provide medical expense of dermatology for once. purchase on internet. Provide medical expense of dermatology for once. Exchange and provide medical expense of dermatology for two time. Exchange and provide medical expense of dermatology for two time. Refund
6/14/2010
Not serious
Compatible
6/14/2010
Not serious
Compatible
6/14/2010
Not serious
Compatible
6/14/2010
Not serious
Compatible
5/28/2010
Not serious
Compatible
Refund
5/28/2010
Not serious
Compatible
Refund
6/5/2010
Not serious
Compatible
Refund
6/4/2010
Not serious
Unknown
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
Refund
Not serious
Unknown
Exchange
6/23/2010
Not serious
Unknown
Exchange
6/23/2010
Not serious
Unknown
Exchange
6/23/2010
Not serious
Unknown
Exchange
6/23/2010
Not serious
Unknown
Exchange
6/10/2010
Not serious
Compatible
Exchange
6/10/2010
Not serious
Compatible
Exchange
6/10/2010
Not serious
Compatible
After going dermatology due to skin truble, request for refund and medical expense After going dermatology due to skin truble, request for refund and medical expense After going dermatology due to skin truble, request for refund and medical expense After going dermatology due to skin truble, request for refund and medical expense After going dermatology due to skin truble, request for refund and medical expense After going dermatology due to skin truble, request for refund and medical expense Refund and provide medical expense of dermatology for five time. Refund and provide medical expense of dermatology for five time. Exchange
8/25/2010
Not serious
Compatible
8/25/2010
Not serious
Compatible
8/25/2010
Not serious
Compatible
8/25/2010
Not serious
Compatible
8/25/2010
Not serious
Compatible
8/25/2010
Not serious
Compatible
7/26/2010
Not serious
Compatible
7/26/2010
Not serious
Compatible
6/21/2010
Not serious
Compatible
Exchange
6/21/2010
Not serious
Compatible
Exchange
6/21/2010
Not serious
Compatible
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed
Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
Refund
6/26/2010
Not serious
Compatible
NIL
24.12.09
Not serious
not clearly compatible
NIL
24.12.09
Not serious
NIL
10.02.10
Not serious
NIL
10.02.10
Not serious
NIL
18.03.10
Not serious
NIL
13.01.10
Not serious
NIL
13.01.10
Not serious
NIL
22.02.10
Not serious
NIL
22.02.10
Not serious
Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive
NIL
31.01.10
Not serious
NIL
Feb-10
Not serious
NIL
19.03.10
Not serious
NIL
19.03.10
Not serious
NIL
7.01.10
Not serious
NIL
7.01.10
Not serious
NIL
7.01.10
Not serious
NIL
3.03.10
Not serious
NIL
1.01.10
Not serious
NIL
1.01.10
Not serious
NIL
8.01.10
Not serious
NIL
8.01.10
Not serious
NIL
7.02.10
Not serious
NIL
23.02.10
Not serious
NIL
23.02.10
Not serious
NIL
15.01.10
Not serious
NIL
15.01.10
Not serious
NIL
2.02.10
Not serious
NIL
2.02.10
Not serious
NIL
Apr-10
Not serious
NIL
1.01.10
Not serious
NIL
1.01.10
Not serious
NIL
21.05.10
Not serious
NIL
14.05.10
Not serious
NIL
7.05.10
Not serious
NIL
7.05.10
Not serious
NIL
11.04.10
Not serious
NIL
21.04.10
Not serious
NIL
21.04.10
Not serious
NIL
21.04.10
Not serious
NIL
26.03.10
Not serious
NIL
Mar-10
Not serious
NIL
5.05.10
Not serious
NIL
5.05.10
Not serious
NIL
27.04.10
Not serious
NIL
13.07.10
Not serious
NIL
13.07.10
Not serious
NIL
16.07.10
Not serious
NIL
21.07.10
Not serious
NIL
MAR
Not serious
NIL
17.03.10
Not serious
NIL
13.05.10
Not serious
NIL
13.05.10
Not serious
NIL
26.06.10
Not serious
NIL
6.06.10
Not serious
Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive Nonsupportive/negat ive
NIL
14.07.10
Not serious
NIL
14.07.10
Not serious
NIL
16.05.10
Not serious
NIL
16.05.10
Not serious
NIL
20.07.10
Not serious
NIL
26.07.10
Not serious
NIL
8.06.10
Not serious
NIL
8.06.10
Not serious
NIL
8.06.10
Not serious
NIL
8.06.10
Not serious
NIL
17.04.10
Not serious
NIL
12.08.10
Not serious
NIL
12.08.10
Not serious
No, as the consumer did not want to have a patch test.
No, as the consumer did not want to have a patch test.
IN PROCESS (IRIS Ref. SHI 2010 / 4055. A patch test will be conducted)
Y/N
IN PROCESS (IRIS Ref. SHI 2010 / 4055. A patch test will be conducted)
Y/N
1/12/2010 1/12/2010 1/13/2010 1/13/2010 1/13/2010
Not serious Unknown Not serious Unknown Not serious Unknown Not serious Unknown Not serious Unknown
2/7/2010 Not serious Unknown 2/7/2010 Not serious Unknown 2/11/2010 Not serious Unknown 3/3/2010 Not serious Unknown 3/3/2010 Not serious Unknown 3/3/2010 Not serious Unknown 3/3/2010 Not serious Unknown 3/23/2010 Not serious Unknown 3/23/2010 Not serious Unknown 4/6/2010 Not serious Unknown 4/6/2010 Not serious Unknown 4/12/2010 Not serious Unknown
equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed equivocal/ not performed

Change Product
4/12/2010 Not serious Unknown 4/15/2010 Not serious 4/15/2010 Not serious 4/9/2010 Not serious 4/21/2010 Not serious 4/21/2010 Not serious 6/10/2010 Not serious 7/1/2010 Not serious 2010/1/24 Not serious
equivocal/ not performed equivocal/ Unknown not performed Unknown equivocal/ not performed Unknown equivocal/ not performed Unknown equivocal/ not performed Unknown equivocal/ not performed equivocal/ Unknown not performed Unknown equivocal/ not performed Compatible equivocal/ not performed
Change Product
2010/3/8
Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed
Change Product
2010/3/8
Change Product
2010/2/18
Change Product
2010/3/13
Change Product
2010/3/13
Change Product
2010/7/4
Change Product
2010/6/25
Change Product
2010/7/1
Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed
Change Product
2010/7/5
Change Product
2010/7/13
Change Product
2010/7/15
Change Product
2010/7/29
The Customer was unable to produce Unknown evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious Compatible equivocal/ not performed
(From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown
Unknown
Not serious Compatible equivocal/ not performed Not serious Compatible Supportive/ positive Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed
(From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown
Unknown Unknown Unknown Unknown Unknown Unknown
(From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown
Unknown
Not serious Compatible Supportive/ positive Not serious Compatible Supportive/ positive Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed Not serious Compatible equivocal/ not performed
(From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown (From Consumer Center Tokyo) Unknown
Unknown
Unknown
symptoms
Causality Report to the (allergy related regulatory to product) authority Likely Likely Likely NO NO NO
Evocative Evocative Evocative
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Very Likely
NO
Evocative
Very Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Very Likely
NO
Evocative
Very Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Unlikely
NO
Evocative
Unlikely
NO
Evocative
Unlikely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Not Evocative Unlikely
NO
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative Evocative Evocative
Very Likely Very Likely Likely
NO NO NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
NO
NO
NO
NO
NO
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
Evocative
Likely
NO
symptoms
Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product)
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product)
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product) Causality (allergy related to product)
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
symptoms
NO
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
yes
yes
yes
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
LIKELY
Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative
Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely
no no no no no no no no no no no no no no no no no
Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Not evocative Evocative
Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Unlikely Likely
no no no no no no no no No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative
Likely
No
Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative
Likely
No
Very Likely No Likely Likely Likely Likely Likely Likely Likely Likely Likely Likely Likely Likely Likely No No No No No No No No No No No No No
Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Evocative Not evocative Evocative Evocative Evocative
Very Likely No Very Likely No Likely Likely Likely Likely Likely Likely Likely No No No No No No No
Questionabl No e Likely Likely Likely No No No
Summary of Health Related Complains (from 1/2010 to 6/2010)
All complains were not serious*, such as redness, swelling and papules etc., and we had not seen the product that have many com Regarding the products that have same formulation as the products sold in Japan, there was no problem with them in Japan.
Country Number of complains Number of cases ERC 23 37 ARC 16 36 SS 43 67 SM 13 22 ST 11 13 VT 0 0 indonesia 0 0 SK 38 99 total 144 274 Undesirable Event Redness Swelling Papules/Pimples Itching Stinging Sensation Skin Dryness Peeling pain/ache Blemishes Blister Other total
Undesirable Event 13 14 8 86 Redness Swelling Papules/Pimpl Peeling pain/ache Blemishes
* "serious" is any nutoward medical occurrence that:

Results in death, Is life threatening (the term life threatening refers to an event in which the person was at risk of death at the time of the event.) Requires in-patient hospitalization, or Results in persistent or significant disability/incapacity
005 007 006 013 018 009 010 015 011 008 020
Number of cases 86 59 49 32 14 13 8 2 2 1 5 271
Brand SWL BOP STS SFS AN STM MQ RE SBN GSC Other total
Number of cases 71 30 26 18 17 10 10 10 7 3 72 129

Brand
72
71 SWL BOP STS SFS
Undesirable Event 13 14 8 86 Redness Swelling Papules/Pimpl es Itching Stinging Sensation Skin Dryness Peeling pain/ache Blemishes Blister Other
3 7 10 10 72
Brand
71 SWL BOP STS SFS AN STM MQ RE 30 SBN GSC Other 17 26 18
32
49 59
10
Shiseido CO., LTD.
t that have many complains. them in Japan.
event in which the

(ALL) Cosmetovigilance 2010 1-6 Mod

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Line No.

Case ref. No.

Reception Date Country & town

2010001 2010001 2010002

1/4/2010 1/4/2010 1/6/2010

KOREA KOREA KOREA

CUSTOMER CUSTOMER CUSTOMER

53030 53030 199270

2010017 2010017 2010018

4/14/2010 4/14/2010 4/15/2010

KOREA KOREA KOREA

CUSTOMER CUSTOMER CUSTOMER

31030 32149 199270

Mar 15 2010 Spain (SSP) Apr 7 2010 (ERC)

Mar 15 2010 Spain (SSP) Apr 7 2010 (ERC)

May 7 2010 (ERC) Finland

May 7 2010 (ERC) Finland

008/10 009/10 009/10 010/10 011/10 011/10 012/10 013/10

4/5/2010 4/8/2010 4/8/2010 5/2/2010 5/14/2010 5/14/2010 6/3/2010 6/24/2010

Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia Malaysia

Customer Customer Customer Customer Customer Customer Customer Customer

n/a 53073 53073 n/a n/a n/a n/a n/a

2010139 2010139 2010140

10390 10390 10156 10156 10396 10396 19104 11305 11305

Formula Code Sex

STS MULTI-ENERGIZING CREAM STS MULTI-ENERGIZING CREAM TS DEEP OFF OIL

Female Female Female

TS DEEP OFF OIL

EIS CLEANSING MOUSSE

EIS CLEANSING MOUSSE

STS MULTI-ENERGIZING CREAM

STS MULTI-ENERGIZING CREAM

STS EYE MOISTURE RECHARGE

SWL INTENSIVE BRIGHTENING MASK

SWL INTENSIVE BRIGHTENING MASK

SWL B.R.SOFTENER ENRICHED N

SWL B.R.SOFTENER ENRICHED N

SWL B.R.SOFTENER ENRICHED N

SWL B.MOISTURIZING EMULSION N

SWL B.MOISTURIZING EMULSION N

SWL B.MOISTURIZING EMULSION N

MQ MOISTURE CREAM FOUNDATION UV PO10

MQ MOISTURE CREAM FOUNDATION UV PO10

MQ MOISTURE CREAM FOUNDATION UV PO10

AN MILD SUNSCREEN (FACE) EX N

AN MILD SUNSCREEN (FACE) EX N

SWL INTENSIVE SPOT TAGETING SERUM

SWL INTENSIVE SPOT TAGETING SERUM

SWL BRIGHTENING BALANCING SOFTENER W

SWL BRIGHTENING BALANCING SOFTENER W

SWL BRIGHTENING MOISTURIZING GEL W

SWL BRIGHTENING MOISTURIZING GEL W

AN MILD SUNSCREEN (FACE) EX N

SWL BRIGHTENING MOISTURIZING EMULSION W

SWL B.R.SOFTENER ENRICHED N

SWL B.R.SOFTENER ENRICHED N

SWL B.PROTECTIVE MOISTURIZER N

SWL B.PROTECTIVE MOISTURIZER N

SWL B.MOISTURIZING EMULSION N

SWL B.MOISTURIZING EMULSION N

BOP SUPER EYE CONTOUR CREAM

BOP SUPER EYE CONTOUR CREAM

CPB GENTLE B LOTION I