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Local Head Office/Head of Grievances Redressal Machinery AHMEDABAD (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) Helpline/ Grievance Cell E-mail Address/ Telephone Nos. E-mail: helpline.lhoahm@sbi.co.in Toll free No. 1800-233-7933 Helpline Tel no.(079)25510883 , 25511027,25503150

E OMER CARE COMPENSATION POLICY

CONTACT CENTRE

CHEQUE COLLECTION POLICY

COMPLAINT FORM

Fax no. (079) 25506648 General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 BANGALORE (State of Karnataka) General Manager State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001. BHOPAL (States of M.P. & Chhatisgarh) General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. BHUBANESWAR (State of Orissa) General Manager State Bank of India, Local Head Office , 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar Orissa-751 001. CHANDIGARH (U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi) General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017. CHENNAI E-mail: (State of Tamil Nadu & U.T. helpline.lhoche@sbi.co.in of Pondicherry) Toll free No. 1800-425-4424 E-mail: bangalore@sbi.co.in Toll free No. 1800-425-8002 Helpline Tel no. (080)25943030 Fax no. (080) 25943125

HELPLINE NEW CONTACT CENTRE ACCESS NUMBERS INWARD REMITTANCES & NRI SERVICES ATM SERVICES INTERNET BANKING SBI CARD

MOBILE BANKING SERVICE CUSTOMER FACILITATION CENTER (RTGS/NEFT) CITIZENS CHARTER SERVICE CHARGES AND FEES W.E.F 11.2.2008

E-mail: mysbi@sbi.co.in Toll free No. (BSNL) 1800-233-7551 & (Airtel) 1800-102-7551 Helpline Tel no. (0755)4288210, 2576851,4288526 Fax no.(0755) 4059200

E-mail: help.lhobhu@sbi.co.in Toll free No. 1800-345-6741 Helpline Tel no. (0674)2396580 & 2396582 FAX NO (0674) 2390248

FAQs

CODE OF ETHICS

DISCLAIMER

E-mail: helpline.lhocha@sbi.co.in Toll free No. 1800-180-1723/1800180-1724 Helpline Tel no. (0172)2707391 / 2707390 Fax no. (0172) 2713968/2720234

CODE OF COMMITMENTS TO CUSTOMERS(BCSBI CODE) POLICY ON CUSTOMER GRIEVANCES REDRESSAL

POLICY ON SECURITY REPOSSESION CODE OF CONDUCT FOR RECOVERY AGENTS POLICY ON DEPOSITORS RIGHTS FAIR LENDING PRACTICES CODE

General Manager State Bank of India, Local Head Office, Circletop House, 16 , College Lane, Chennai-600 006. DELHI States of Delhi, Rajasthan,Uttaranchal & part of Haryana U.P. Districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. General Manager State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi-110 001. GUWAHATI (7 States of North-East) General Manager State Bank of India, Local Head Office, Opposite Assam Secretariat, Dispur, Guwahati - 781006 HYDERABAD (State of Andhra Pradesh) General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095. KOLKATA (States of West Bengal,

Helpline Tel no. (044)28214635 Fax no. (044) 28214381

E-mail: helpline.lhodel@sbi.co.in Grievance Cell No. (Toll Free). 1800 11 4545 Fax no.23361969

SMS UNHAPPY

E-mail: luithelp@sify.com Toll free No. 1800-345-3631 Helpline Tel no. (0361)2237663 & 2237661 Fax no. (0361) 2237664

E-mail: helpline.lhohyd@sbi.co.in Toll free No. 1800-425-3888 Helpline Tel no. (040)24756925 Fax no. (040) 24751010

Email :sbihelpline.lhokol@sbi.co.in Toll free No. 1800-345-3455

Sikkim and U.T. of Andaman & Nicobar Islands) General Manager State Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road , Kolkata-700 001. LUCKNOW (State of U.P. covering districts other than those mentioned under New Delhi) General Manager State Bank of India, Local Head Office, New Administrative Bldg. , Motimahal Marg , Hazratganj , Lucknow-226 001. MUMBAI (States of Maharashtra & Goa) General Manager State Bank of India , Local Head Office , Bandra Kurla Complex Mumbai-400 051.

Helpline Tel no. (033)22489333 & 22436531 Fax no. (033) 22435128

E-mail: helpline.lholuc@sbi.co.in Toll free No. 1800 180 5201 Helpline Tel no.(0522) 2201492 / 2201496 Fax no. (0522) 2231463

E-mail: helpline.lhomum@sbi.co.in Helpline: Toll free: 1800228866 Non - Toll free:(022) 26445525 Grievance Cell: (022) 26445532, 26445533 ATM:(022) 26445556, 26445557 Internet Banking:(022) 26445531 , 26445523 Housing Loans: Mumbai Area:(022) 67514112, 26445120 Outside Mumbai: (022) 67514523 Fax: (022) 26445505 , 26445530, 26445535

PATNA (States of Bihar and Jharkhand) General Manager State Bank of India,

E-mail helpline.lhopat@sbi.co.in Toll free No. 1800-345-6100/06122238388 Helpline Tel no. (0612) 2209080, 2209078 Fax no. (0612) 2209006 /

2209072 Local Head Office, Judges Court Road, Patna800 001. THIRUVANANTHAPURAM E-mail: grc.lhotri@sbi.co.in (State of Kerala) Toll free No. 1800-425-4722, Helpline Tel nos. (0471) 2323072/2326402 General Manager Fax no. (0471) 2323075 State Bank of India, Local Head Office, S.S Kovil Road Thampanoor, Thiruvananthapuram, Pin-695 001

In case a customer is not satisfied with the handling of grievance by the Local Head Office, a communication may be sent (enclosing the message sent earlier to Local Head Office) to the Deputy General Manager (Customer Service), at the Corporate Centre at Customer Service Dept., State Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021, Telephone No. (022) 22029456, 22740432, 22740431, 22740433 Fax no. (022) 22742431. e-mail address - dgm.customer@sbi.co.in. For SBI Card Related Grievances 1. To reach the SBI Card Helpline from anywhere in India From BSNL/ MTNL Lines 1800 180 1290 From all other phones 39 02 02 02 Note: If calling from a mobile phone, please prefix your city STD code. 2. To Email us: You can reach through email for getting any Product Information, making a complaint, feedback or any other inquiry. Click here to send us a mail. feedback.gesbi@ge.com 3. To fax us:

You can Fax at: 0124-2567131 4. To write in to us: Write to us at: PO Bag 28, GPO, New Delhi, 110 001

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