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788 Avenida Abeja

San Marcos, CA 92069


(858) 717-420

Janella Silva
________________________________________________________________
___________

Objective To be an integral part of a company that is challenging and offers


potential for growth.

Skills & Transcription (75 wpm., 10-key)


Abilities Proven accuracy, reliable, detail-oriented and capacity to shoulder
higher
responsibility. .
Clear and concise written and oral communication skills.
Strong skills in time management, prioritizing tasks, and meeting
deadlines.
Excellent customer service skills.
Microsoft Word, Excel, Outlook, and Windows XP/Vista

Experience File Clerk / Receptionist


July 2007- Present
Campbell, Volk & Lauter Law Firm

5040 Shoreham Place Suite 150


San Diego, CA 92122
•Organization and daily maintenance of complex litigation
files including correspondence files, pleading files, and
discovery files (large volume of multi-party construction
defect cases)
•Maintained and secure records in accordance with the firm
•Assistance in reproduction of complex case litigation
documents
•Assistance in integrating file management system on computer for
most efficient handling of file maintenance
•Answer multiple phone lines and responded to email or fax
inquiries
•Managed mail and client traffic for seven attorneys

Optometrist Asst. / Receptionist


Aug. 2004 - Present
Dr. Coffman’s & Assoc.
12350 Carmel Mountain Rd.
San Diego, CA 92128
•Handle scheduling appointments for patients for two
doctors
•Providing quality customer service
•Assisting with the completion of paperwork and Insurance
verification
•Handling the opening and closing procedure including
money processes
•Organizing and filing patient files and documents
•Instructing first time contact lens users how to correctly put
contact lens in
•Assisting the doctors by pre - testing patients for their refraction,
glaucoma and peripheral vision
•Answer all questions that patients have regarding the service we
provide along with types of insurance and payment method

Cashier / Lead Sales Clerk


Nov.2005 - March. 2007
Pacific Sunwear
272 E. Via Rancho Parkway
Escondido, CA 92025
•Assisting customers with sales and returns
•keeping store clean and presentable
•Unloading new stock and arranging them for floor sets
•Providing customer service

References Available upon request

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