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LISTENING
FLW EO Office
LISTENING
•To examine the potential relationships between
effective listening and various individual characteristics
•To become aware of major perceptual barriers to
effective listening
•To understand the valuable concept of ‘active listening
•To learn how concentration, objectivity,questioning,
and feedback can improve listening behavior
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Overview
• Definitions
• Deterrents
• Elements
• Active listening Skills
• Methods to enhance listening
• Methods to test understanding
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Definitions
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Hearing Versus Listening
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Fast Facts
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KINDS OF LISTENING
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Qualities That Affect Listening
• Sex- no marked relationship
• Personality- no marked relationship
• Scholastic achievement-positive co-relation
• Verbal Ability and Vocabulary-adequate
vocabulary facilitates listening
• Note-taking-listen carefully and synthesize
as you write
• Motivation-interest,emotional appeals and
attitudes and mind set.
• Organizational Ability-the better organized
the message, the higher the comprehension.
• Environment-good listeners adjust to
distractions-poor lighting,improper distance
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from the speaker
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THE FOUR STEPS OF LISTENING
• HEARING/PERCEPTION
• INTERPRETATION
• EVALUATION
• RESPONSE/ACTION
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Hearing/Perception
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Interpretation
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Evaluation
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Response/ Action
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Why Be A Good Listener?
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Listening builds stronger relationships
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Listening promotes being heard
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Listening creates acceptance and
openness
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Listening leads to learning
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Listening reduces stress and
tension
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Listening is CRITICAL in conflict
resolution
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Bad Listening Habits
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Elements to Effective/Active Listening
• Content: The subject the speaker is addressing.
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Active Listening Skills
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Active Listening
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Active Listening Requires…
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When Are You Listening?
• Non-Verbal Encouragers
• Verbal Encouragers
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Active Listening (4 Steps)
1. Listen
2. Question
3. Reflect-Paraphrase
4. Agree
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Methods for Improving Listening Skills
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Improving Concentration
• Managing the Time-lag
• Anticipate what the speaker will say next
• Focus on the message
• Search for deeper meanings
• Review previous points
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Use of Questions
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Use of Objectivity
• Minimize the impact of emotion laden words
• Judge content, not delivery
• React fairly and sensibly
• Wait your turn
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Feedback & Note-taking
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Methods to Test Understanding
• Parroting
• Paraphrasing
• Clarifying
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IMPROVING LISTENING SKILLS
• Improving Concentration
• Use of Questions
• Objectivity
• Feedback
• Note-Taking
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Improving Concentration
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LISTENING
PRACTICE EXERCISE
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